3/5 Nicholas R. 1 year ago on Google
So
let
me
preface
that
we
showed
up
without
a
reservation
and
eventually
got
what
we
needed.
We
had
a
terrible
flight
from
Brazil
to
Panama
and
decided
to
stay
the
night
in
the
city
before
driving
home.
We
arrived
to
Panama
at
6am
and
to
the
hotel
at
7am.
We
went
to
Sheraton
because
I
have
had
similar
experiences
in
U.S.
and
Sheraton
always
lets
us
in
early
when
we
have
early
arriving
flights.
This
hotel
was
very
Panamanian,
and
if
you
dont
understand
what
that
means,
it
means
they
have
horrible
service.
1.
They
couldn't
help
us
over
the
phone.
2.
When
we
arrived,
the
front
desk
didn't
have
the
ability
to
make
a
reservation
and
made
us
use
a
phone
in
the
lobby,
which
also
didn't
work.
We
booked
online,
but
that
didn't
work
because
they
couldn't
see
the
reservation.
Two
hours
later
we
finally
got
the
lobby
phoen
to
work
and
we
got
a
room.
3.
We
tried
to
use
our
Jubilado
discount,
and
they
wouldn't
honor
that.
Instead,
they
gave
us
a
discounted
rate
more
expens8ve
than
the
Jubilado
discount.
4.
When
we
asked
for
help
concerning
anything
with
the
hotel,
for
example,
the
rooftop
restaurant
that
needed
a
special
payment
to
even
enter,
we
got
offhanded
explanations
and
quip
retorts...not
that
type
of
service
you
expect
from
a
top
hotel
brand.
5.
Let
me
say
that
all
the
food
was
good
or
great
quality.
The
service
in
Yardline
sports
bar
and
Bistro
were
horrid
however.
Slow,
so
very
slow....
my
wife
and
I
ran
out
of
drinks
multiple
times,
had
to
ask
for
condiments
twice,
and
had
to
get
up
at
least
three
times
and
track
down
waiters.
6.
For
rooms
that
are
+/-
300
the
rooms
are
horrid...
old
gross
carpet,
no
wash
cloths,
just
handtowels
and
body
towels,
very
dark
color
schemes,
just
too
expensive
and
not
enough
value.
So
all
of
this
is
very
Panamanian,
unless
the
servers
are
foreign
you
get
this
type
of
service
everywhere.....
but
I
expect
more
from
this
brand
and
price
paid.