2/5 Riley F. 2 years ago on Google
I
was
physically
assaulted
here
by
two
older
Russian(?)
guests.
So...
Experience
could
have
been
better.
It's
a
long
story
that
I
won't
get
too
deep
into.
Really
just
want
to
give
feedback
on
how
the
situation
was
handled.
This
older
couple
accused
my
partner
and
me
of
stealing
their
beer
from
the
public
fridge.
They
were
irrationally
upset
and
didn't
speak
any
English
or
Spanish.
I
tried
to
de-escalate
the
situation
but
the
language
barrier
was
an
issue
and
the
man
threw
a
beer
at
me.
After
that
happened,
I
went
to
the
front
desk
and
let
them
know
what
was
happening
and
told
the
staff
that
I
felt
those
guests
needed
to
leave.
It
was
a
safety
issue
at
that
point-
these
people
were
unhinged
and
demonstrated
a
willingness
to
be
violent.
The
staff
did
listen
and
tried
to
de
escalate
the
situation
but
they
also
couldn't
communicate
with
the
guests.
After
this
conversation
with
the
staff,
the
man
attacked
me
and
his
wife
attacked
my
girlfriend.
The
staff
broke
it
up
quickly
and
told
the
couple
they
had
to
leave.
We
then
went
back
to
the
pool.
Shortly
thereafter,
the
Russian
couple
came
back
to
gather
their
belongings,
but
they
were
completely
unaccompanied
by
staff
and
could
have
easily
attacked
us
again.
When
we
checked
out,
we
were
asked
to
pay
full
price
(3
nights),
which
we
did.
A
couple
things
could
have
been
done
differently...
1)
when
I
approached
the
front
desk
and
told
them
I
had
just
been
assaulted
by
another
guest,
they
should
have
kicked
them
out.
They
shouldn't
have
had
another
opportunity
to
attack
us.
This
was
7
days
ago
and
my
leg
still
hurts
from
his
kick.
My
girlfriend
was
scratched
in
multiple
places.
2)
someone
should
have
escorted
the
guests
back
to
their
room
to
gather
their
belongings.
It
was
a
tense
situation
that
could
have
escalated
even
further.
3)
they
should
have
cancelled
our
remaining
balance
on
the
reservation
or
offered
some
other
type
of
compensation
for
our
negative
experience.
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