1/5 Emily H. 5 years ago on Google
We
arrived
early
hours
of
the
morning
to
this
hostel.
The
door
was
closed
and
lights
off,
we
rang
the
bell
with
no
luck.
The
property
advertises
24
hour
reception
but
don't
be
fooled.
We
waited
on
the
street
for
2+
hours
before
finally
a
guest
let
us
in.
We
then
waited
in
a
dark
reception
area
for
a
further
1.5
hours
until
a
very
rude
man
that
acted
as
a
receptionist
came
in.
He
told
us
and
another
couple
that
we
let
in
after
we
arrived
that
he
didn't
have
any
rooms
for
us
despite
us
both
having
booking
confirmations
and
having
given
over
our
card
details
months
before.
There
was
no
apology
from
the
man's
part.
He
gave
the
excuse
that
the
Pope
was
in
town
and
that
all
the
rooms
in
the
city
were
full
for
that
reason.
(one
of
those
rooms
had
been
reserved
by
us
and
confirmed
2
months
ago!)
the
other
couple
were
finally
allocated
a
room
but
we
were
told
we
had
to
wait
until
3pm
for
the
manager
to
arrive
to
SEE
IF
THEY
HAD
A
ROOM
TO
GIVE
US.....
Wait
8
hours
to
see
if
there's
a
chance
of
getting
a
room
that
we
booked
months
ago?
On
what
planet
is
this
horrendous
level
or
customer
service
acceptable.
With
no
other
options
given
to
us
and
no
still
no
apology
we
decided
to
book
a
different
hotel
and
we
left.
AFTER
we
left
the
hostel
we
were
sent
the.
Following
email-
"Hello,
We
tried
to
contact
you
to
confirm
and
we
could
not
reach
you,
so
we
are
sorry
to
let
you
know
that
your
reservation
with
us
has
been
CANCELLED,
we
apologize
for
the
inconvinient
and
hope
we
can
provide
the
service
in
a
next
oportunity.
Thank
you
for
understanding.
Best
reagrds"
This
hostel
is
a
shambles.
The
lack
of
organisation,
the
rude
and
inadequate
staff
and
the
unprofessional
manner
in
which
this
problem
was
handled
with
is
extraordinary.
AVOID
AT
ANY
COST.