The staff are wonderful and helpful, unfortunately the hotel doesn't match up, and needs major investment, the Breakfast is not up to much, and for some unknown reason they have the staff serve you, like you can't put scrambled eggs on your own plate, the toaster needed renewing years ago. But the worst thing is that I've encountered BED BUGS. The Steam room hasn't been working in days, it's a shame because the hotel it's in a decent location. But like I said needs a Big investment. You don't pay much to stay here, and you don't get much. I CAN'T recommend staying here.

My experience here was wonderful. I would highly recommend if your looking for a hotel that is not on the expensive side

they charged my credit card after i left, even though i have paid in cash at the hotel! I have been emailing them since 8th of march for a refund but they keep ignoring me.They basically stole 225 dollars from my creditcard, i am very very mad a out this service..!

Don't be fooled by the very nice lobby. This is the dirtiest hotel I've ever stayed at. It looked like carpets in halls and rooms had never been shampooed. People smoked in their rooms and staff didn't care. The pool area had sticky stuff spilled in the same place for days, it never got cleaned. Housekeeping staff showed up to our room when they felt like it, maybe every other day. Rarely enough that we had to ask front desk for more toilet paper when we ran out. Breakfast buffet was tragic, it always included hot dogs. I hate this hotel so much. 2 stars because good neighborhood and reception staff was nice. Don't come here.

The lobby, decor, and location of this hotel indicates that it's a 4 star hotel, but the rooms are definitely not in that category. Although the rooms are spacious they are dated and poorly laid out. There's no comfortable sitting furniture by the window even though there's plenty of space, just a dated wing chair. No coffee maker, no way to make your own tea. Half the electrical outlets don't work. No reading lights by the bed.

I recently had the pleasure of staying at the Princess Hotel in Panama, and I must say, it exceeded all my expectations. From the moment I stepped into the elegant lobby, I was greeted with warm hospitality and a luxurious ambiance that set the tone for my entire stay. The rooms at the Princess Hotel are simple yet good. They are spacious, tastefully decorated, and equipped with amenities. The comfortable beds ensured a restful night's sleep, and the panoramic views of the city from my room. The outdoor pool area was a tranquil oasis, perfect for lounging and soaking up the sun. Additionally, the on-site restaurants provided a variety of culinary options, with delectable dishes that satisfied even the most discerning palate. What truly made my stay exceptional, however, was the exceptional service provided by the staff. From the front desk to the housekeeping team, everyone was friendly, professional, and went above and beyond to ensure my comfort. They were knowledgeable about the local area and provided valuable recommendations for sightseeing and dining. Overall, my experience at the Princess Hotel Panama was nothing short of exceptional. It's a place where luxury meets comfort and where every detail is taken care of. Whether you're traveling for business or leisure, I highly recommend this hotel for a truly memorable stay in Panama.

Lovely hotel, really nice rooms, nice facilities. The only negative was that I selected the hotel specifically because it had a bath in the room not a shower. There was no hot water. I complained and was promised that it would be fixed in the morning, which it wasn't.

A hotel showing its age and a lack of good management. Check-in at reception took ages with staff overwhelmed with pieces of paper and a lack of a streamlined service. Some people needed 30 mins to check in. The wifi signal is poor on the upper floors, weak and intermittent at best. I had to sit in reception to work. The air conditioning is too strong and the building is quite cold even if you turn off the machine in your room. My room had not been properly cleaned when I arrived, crumbs on tables and dirty floors and was not serviced in the two days I was there. The damp gives a musty smell all around. I didn't try breakfast as it was 10 dollars extra.

It’s a good location and that’s about the only good thing about it. Rooms are dated and musky beds lumpy and hallways appear like dungeons. Exterior is very dirty needs power washing and paint staff are lazy and slow Hotel has prehistoric cooling systems very noisy. People living in apartments across the street complain about the noise late at night and also during the day of the black smoke emitting from the old ventilation turbines….this hotel needs a complete makeover

Hello AST reviews to the rescue. I have travelled to 30 countries and this hotel has by far the worst wifi internet I have ever experienced. After informing the staff they changed us to another room where the internet was worse. It will take you an hour to upload one video and maybe 30 minutes to open instagram. I speak English French and Portuguese, and out of these three languages, only approximately 5% of the staff speaks English and 0% speak French or Portuguese. There is an Turkish flag at the entrance, so if you are Armenian or Greek or Byzantine and have a political motive against Turkey, beware of the flag. The TV's are older than me and they only have local cable. DO NOT do tours through the hotel, the price they gave me to go to San Blas beach is 142$ per person, when online you can find the same thing for 67$ per person. The toilet will make a noise for a solid 5 minutes after flushing, so don't flush at night if someone else is sleeping. They charge an ABSURD amount to wash your clothes... Like they are robbing you in broad daylight. Actually I would be ashamed to even offer the service at this point. Your window view will be blocked by the amount of dirt stuck on the window from the outside. THE ONLY GOOD THING: The location is good and the price was very cheap at 306$ per week.

Very bad. 1. High humidity in the room. 2. there is no "do not disturb" sign. 3. the device blocking the opening of the doors is broken. 4. the safe in the room is broken 5. $10 breakfast is good for a 2 star hotel

By far the worst hotel for the money! Many hotels in panama offer better service for less and the service here is the worst I’ve experienced of my trips to panama. Rooms are extremely outdated with antique furnishings, the elevators close within 3 seconds and came verrrrryyyyu close to hitting my 6 month old in the head as her mom stepped out, they tell us 25 minutes for food every time we order but it takes 1hr plus. You call the front desk for anything there’s never an answer, workers are dressed in plain clothes so you don’t know who is who, they had a wedding outside which is great for the people getting married by the pool but they removed all canopies for shade from other guests who paid to stay and all seating was taken so we had to sit on hard concrete, no ice machines, and when we ask the bartender or restaurant for ice they say there is none so we had to buy ice from a market down the street, then to top it off some random person who I still do not know who he was tells me I can’t drink my beer in the restaurant after the worker tells me 30 min for pizza at 10pm when nobody is eating and they are walking around doing nothing. He makes a scene and throws his hands in the air signifying “your a nobody” while he eats his food but we have to wait 30 min for a personal pizza. My mom ordered spaghetti and they say 25 min, but 45 min still hasn’t came. 1 hour 30 min later it comes to the room because she leaves the restaurant and tired of waiting. This is by far the worst experience I have ever encountered at any hotel out of all my travels in Panama and i would not recommended this place to a person even if they gave nights for free! I’m am beyond disturbed about this service, environment, and people that work here! HORRIBLE!!!! Housekeeping is amazing people but everyone else should be ashamed of themselves for the service offered. I never write reviews but this place needs to be put on blast and guests need to know there’s MANY places better than this and I highly recommend never to book this!!!! Also, we needed to get out keys reprogrammed at least 10 times in 4 days because they didn’t work - pick something else!!

A very bad hotel! For the money paid, it's not worth spending time here at all. Room with sad and old furniture with a horrible smell of moisture and mold, elevators go alone to what floor they want, very poor breakfast and not tasty! If you want to go to the pool, there is no sun umbrella or a shady place. The service in the room was very bad, nobody cleaned our room for three days and there is no water or a coffee / tea maker. I do not recommend spending your money and time here.

This hotel is in a good location. Good neighborhood for restaurants and convenient to the ferries. The hotel service is good. The rooms are clean. Everything is a little older and worn. Shower pressure is weak and water is lukewarm. Hot tub by the pool doesn’t work anymore (no heated water). But for the price and one night stay it worked well for us.

Not good for seafarers... Limited services for seafarers.. Limited items in food menu... .. Rooms are good.

This hotel has very large rooms for reasonable prices. The rooms have a good view of the city. It is within walking distance of a variety of restaurants of differing cuisines and shopping centers. It's about 20 minutes from the airport. Breakfast and most things(toothbrush, toothpaste, razor, and extra shampoo) are not complimentary at this hotel. The breakfast is only $10.

There was no ice bucket the rug smell like mildew no cups and they control the thermostat and what I like was that front desk friendly and polite

Beautiful and well placed hotel. 20 mins from the airport. Local food steps away. Hotel is well maintained. My floor smelled like pool but overall it didn't disrupt my comfort. Bed was comfy, bathroom was clean and room was big

The staff is over the top wonderful esp front desk. Used to be excellent but getting REALLY worn. Bad mildew smell. Cracked n stained tub. Minimal amenities. Try to charge for everything....things that are amenities at most decent hotels like toothbrush. Do not replace shampoo, etc unless u ask and stingy with their warn frayed towels. This is not the Sercotel I remember or had been referring for a number of years. 😢

This hotel is clearly not was it used to be. I think the pictures are misleading. Breakfast was uninspiring and not worth the money. The room was extremely humid even though we had AC on and even the bedding was damp because of the humidity. Would not book again and I cannot recommend this hotel.

The carpets smell musty you know when the carpet wet and don't dry properly ye and we stayed on 6th floor also the vents need to clean the pillows are flat too flat the ac lord that needs an upgrade but the location is great

old hotel, no more than two stars. dark rooms, no hair dryer, no drinking water, no tea or coffee. carpet in terrible stains. a pool overlooking torn bars and an old tennis court that hasn't been restored in decades. The staff is lazy and doesn't pay attention to requests. Please do not be tempted by the low price, there are much better hotels with breakfasts and a beautiful bright windows with a view behind them.

A good centrally located hotel with friendly staff. Breakfast was OK. Unfortunately, no room where luggage is stored in case of waiting times after check-out. It must be placed unattended under the stairs.

Very clean, spacious rooms, friendly staff

I stayed there for a week. 1) First 3 nights, pool was closed for renovation. Reception said "No pool available". Only this, I thought, the pool was completely closed. On the forth day, I saw, guests were swimming. I asked the reception. "Yes, you can swim". Why the reception could not inform us only 3 days closed? 2) No towel after cleaning. Also first 3 nights. I thought that the clean team forgot to leave it, but it was not forgetting, but not ready. Towels were delivered around 19:00 first 3 nights. I called the reception every night and they said "We inform the responsible staff" and waited for hours. Whey reception didn't answer "Towels will be delivered around 19:00 today" or advised us for delay delivering in advance? Then I didn't have to call the reception every day. Anyway, I had to wait to take shower till 19:00. Outside was 30degrees, and I wanted to take a shower immediately. 3) Weak WIFI. WIFI at Reception was with 96 Mbps, however, room at the door was 14 Mbps and at bed, no signal anymore. At desk also 2 Mbps or no signal. It's impossible to watch streaming like Netflix or web meeting. Also no smart TV. 4) My room card key was invalided every day. I had to go to the reception after back to the hotel (Elevator works with valid room card key). If no guests are at the reception, it takes soon, but one day, big group was there, and I had to wait more than 10min or more. I had a take away food, and it was no more warm when I was back to the room. 5) They asked me an advance payment even flex rate booking. They need cash? Good thing was only location.

The hotel is beautiful, the location is wonderful. Need to improve and implement services and bring it up to date. The staff is absolutely wonderful.

Breakfast went down on quality since last stay, but still nice, friendly staff, good central location

I stayed here for a week. overall a good value. The good: convenient location in Marbella. a block from the multicentro commercial center (mall). nice clean and up to date lobby and hallways The outdoor pool deck and accompanying bar were tidy and inviting for their age. Bed was fairly comfy. This was a standard room witha a single queen bed. amply spacious for the price. The Not so good: my room suffered from moisture related odours. a staff member managed this issue with plug- in perfume dispensers. The interior doors and cabinetry were either damaged or swollen. i can understand the effects of humidity taking its toll, but a good maintenance crew would be on top of this The broke 3 days in. despite the full blast A/C, I felt damp in the sheets. this room would have benefited from a mini fridge.

Rooms are kind of ok, very dated and slightly moldy in the bathrooms. Carpet needs to go with the at least 10 year old beds

Not a 4 star hotel. The hotel is nice but needs work. So much effort into the lobby and thats about it. Painting of the exterior and the pool area, a working gym is needed as the pictures of the gym shown is not what the gym looks like. Location is good. Room was ok. Started with 5 different sized towels and when house keeping came left me with just two. Did not fill the toilet paper. Two paper flat pillows called for two more twice and was never given the additional nor was a call back given to our room. I had to go get it myself. I called twice for pool towels and was told there was none. Another person asked a person who worked there and he returned with 8 towels and they were given to people lounging on chairs and none to the people actually in the pool. Alot of bird feces around the pool area also. When my spouse brought these things to the attention of the front desk she was given a mediocre response. I then went and gave the same complaints. I was given a late check out as compensation. No one at the pool bar, no one at the lobby bar. No microwave, no refrigerator, had to get my own ice. No coffee maker/tea or water. I asked for hot water for tea and was literally given a small cup of hot water. An iron holder but no iron. No blow dryer. All basic "4 star hotel amenities". Breakfast was apart of our stay and was closely monitored to the point where I had to ask for a bit more to equal a regular sized portion of eggs as I was served the portion an 8 year old would eat. The only truly pleasant people who work there were house keeping that said hi when you passed by them.

There's no good wifi in the rooms also no water and the door of the restroom doesn't work... I expected more from this hotel because the lobby looks luxurious however the rooms are old I don't recommend this place

I can’t recommend, everything is super old the rooms smells terrible. Stuff was friendly but that’s it

Lovely I stayed here 10 days. All the staff are so sweet and it's a great price. Pool is beautiful. Rooms were spotless, a little outdated carpet but from my impression they revamped an older hotel and the new owner does a great job running it. The rooms are HUGE. I was confused as an American as hot water is not always standard in panama, but they turned it on after 2 days when the hotel got more busy. I can't reccomend more. The server at breakfast even remembered what I like and the maids organized my clothes. I got locked out of my room one night and the security gaurd was sweet enough to offer me his coat until the manager arrived.

Great place, excellent price/quality, perfect staff. I feel like at home.

I have stayed here twice, and the rooms are big, as well as the bathrooms, and always clean with great service. The cost is reasonable as well.

Great hotel good service

Best location, cute,clean,i always prefer to stay here...

No one cleaned our room "due to covid". The place smelled and felt slightly damp. Our first room had faulty power.

This hotel does not compare to the photos on the site. They really need to get rid of the old carpet in the rooms.

We were positively surprised about our stay at the Princess Hotel after all the bad reviews. It was very clean, safe and we had such a good time here that we extended our stay by one night. It's true that the rooms are outdated, that the pool area had seen better times and the breakfast wasn't as sumptuous as pictures touted. It looks like the hotel tries to improve things or maybe some rooms are better than others. Our sheets were clean and new, the water hot and the internet fast (50mbits). The value for money was very good since we had way worse stays in Panama. It's not luxury but a solid stay comparable with a good motel in the US. The service staff was great and even provided us with a hairdryer on request. Would definitely stay there again. P.S.: The chef of the breakfast room is corrupt since he tried to pocket the money for the breakfast by convincing us to pay cash without a receipt. I hope the management takes action regarding that kind of behavior. Skip him and pay at the front desk. But that is Panama. :)