1/5 Anna J. 9 months ago on Google
This
review
is
taking
into
consideration
price
to
value
at
approximately
$170/night,
and
the
hotel
representing
itself
as
a
5-star
resort.
IF
this
hotel
claimed
to
be
the
2-star
hotel
it
truly
is
and
charged
less
for
everything,
I
would
be
giving
a
5
star
review.
I
was
largely
disappointed
in
hotel
during
a
3-night
stay
with
my
teen
daughter.
The
good:
the
lobby
is
comfortable
and
clean,
the
pool
is
nice,
the
staff
were
mostly
friendly
(with
some
notable
exceptions),
guests
are
provided
with
a
free
bottle
of
water
each
day,
there
is
plenty
of
free
parking,
the
campus
is
large
and
beautiful
with
a
short
but
well-maintained
hiking
path,
and
some
very
good
third-party
vendors
at
the
hotel
(the
zipline
and
the
bike
rental
companies
were
great),
linens
and
towels
were
clean,
the
balcony
is
huge
and
features
a
hammock
that
my
daughter
loved,
and
there
is
a
truly
beautiful
view.
The
bad
and
ugly:
The
woman
who
checked
me
in
was
unwelcoming
and
provided
no
information
about
hotel
amenities
other
than
where/when
to
find
breakfast.
The
hotel
is
only
a
few
stories
high,
but
has
unendingly
long
hallways
lined
with
guest
rooms,
meaning
long
walks
to
and
from
your
room
if
you’re
at
the
end
of
the
hall
like
we
were.
The
room
was
dated
and
humid,
the
furniture
was
old
and
starting
to
break
down,
the
mini
fridge
was
small
and
not
very
cold,
and
a
phone
was
strikingly
absent.
The
bathroom
was
large
but
dingy
with
paint
drips
across
the
mirror,
a
broken
sink
plug,
filthy
light
switches,
a
broken
electric
socket,
a
hairdryer
which
only
blew
cold
air,
and
every
caulked
seam
of
the
shower
was
mildewed.
For
the
first
two
nights
we
had
painfully
slow
lobby
wi-fi
and
very
weak/no
wi-fi
or
cell
service
in
the
room.
The
wi-fi
only
worked
suitably
on
the
final
day.
We
were
awoken
at
5:30am
on
day
1
by
what
sounded
like
a
loose
metal
fan
blade
slamming
around
in
the
AC
intake.
On
our
second
night
there
was
an
electrical
failure
at
the
hotel
(NOT
an
area-wide
outage)
and
rooms
were
without
power
for
6
hrs+.
Housekeeping
didn’t
make
it
to
our
room
until
4-5pm
daily.
The
poolside
furniture
is
grubby
and
there
were
several
clearly
broken
chairs.
The
pool
bar
was
a
disaster-
think
$12
piña
colada
that
was
nothing
more
than
murky
ice
water
and
a
small
shot
of
rum
in
a
juice
glass
garnished
with
an
unripe
pineapple
slice.
The
breakfast
buffet
had
a
fairly
good
selection
of
items,
and
I
was
satisfied
with
the
overall
quality
and
presentation
of
food,
but
every
other
dining
option
in
the
hotel
was
overpriced
and
underwhelming.
The
Monkey
Bar,
the
most
reasonable
option,
was
just
meh.
The
hotel
is
largely
unaccommodating
and
do
not
offer
transportation
to
the
many
nearby
hiking
paths,
Summit
Zoo/Park,
or
canal
locks,
nor
do
they
provide
info
about
these
local
attractions.
The
only
thing
they
want
to
provide
are
services
you
have
to
pay
big
$
for.
We
took
their
only
free
offering,
a
“night
safari”
where
the
guide
fed
a
crocodile
so
tourist
could
posed
for
pics
with
it...
BUS
LOADS
of
tourist
were
dropped
off
at
the
door
daily.
Huge
crowds
clog
up
the
lobby,
forming
long
lines
to
the
bathrooms
as
tour
groups
are
called
from
a
loudspeaker.
Not
exactly
relaxing.
Monday
morning
I
waited
at
the
tour
desk
for
ages
before
the
nice
bellman
called
an
employee
to
assist
us
and
we
learned
that
the
tram/sanctuary
are
closed
“every
Monday
for
maintenance.”
I
don’t
mind
this,
but
there
is
nothing
telling
you
on
their
“hours
of
operation”
sign
and
no
one
informed
me
at
check-in.
I
felt
badly
for
a
couple
I
met
on
my
last
day
who
were
stranded
at
the
hotel
without
a
car
and
feeling
terribly
ripped
off
(the
resort
wouldn’t
pick
them
up
from
the
airport
due
to
a
delayed
flight
and,
not
speaking
Spanish
and
without
a
smartphone,
had
to
figure
out
how
to
get
a
$90
taxi
to
the
hotel).
If
you
set
your
expectations
low
and
don’t
mind
overpaying
for
everything,
this
place
is
totally
fine.
If
you’d
rather
save
a
few
hundred
dollars
and
get
better
quality
service
and
proper
rooms,
stay
anywhere
else.
All
in
all,
this
resort
felt
like
a
disorganized
money
grab.