Clinica Hospital Mar Del Sur image

Clinica Hospital Mar Del Sur

Hospital Medical clinic

😐 Personal médico excelente. Pero las chicas de la recepción pésimo servicio. People often mention atenci, attention, clinic, para, Excellent, buena, service, doctor, good, Excelente,


Address

C. 40 Este 40, Panamá, Provincia de Panamá, Panama

Website

hospitalmardelsur.com

Contact

+507 390-4200

Rating on Google Maps

3.60 (68 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: (Labor Day), Open 24 hours, Hours might differ

Featured Reviews


Frequently mentioned in reviews: atenci (21) attention (17) clinic (15) para (15) Excellent (12) buena (12) service (11) doctor (11) good (11) Excelente (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 joeyri v. 1 year ago on Google
    Personal médico excelente. Pero las chicas de la recepción pésimo servicio.
    5 people found this review helpful 👍

  • 5/5 Ronald_000 1 year ago on Google • 13 reviews
    This morning at dawn I went to the clinic to be treated for symptoms similar to Covid 19, and they did the test and the result came out after 5 minutes. Likewise, they sent me the document by mail after a while, but I already knew the result. Excellent effectiveness.
    4 people found this review helpful 👍

  • 2/5 Luz O. 2 years ago on Google
    El personal médico es atento y servicial, sin embargo, la administración es pésima... las chicas no suelen ser profesionales (tratan de mala gana y evidentemente es notorio). Además de eso si no estás insistentes y buscando tú mismo la información que necesitas, nunca llega.
    4 people found this review helpful 👍

  • 5/5 RM 11 months ago on Google • 175 reviews
    I have received nothing but impeccable service at this Clinic. I was injured in a boat accident in Europe but decided to travel to Panamá anyway, the injury got worse as time went on and Mar Del Sur doctors went above and beyond to make sure I felt at ease and worked with me to translate to English and vice versa as my Spanish is minimal. They have high empathy and professionalism and I can’t recommend them enough to English speaking travellers. I even travelled back from Bocas Del Toro via plane just to re visit this hospital as it eased my anxieties in comparison on to the way I was treated in other Panamanian clinics / hospitals. Thank you so much I am extremely grateful to all involved. Also found it very affordable. They redressed and inspected my fingers (broken / crushed) for less than $50 and gave me new casts etc and some medicine and then the X-Ray and services also cost less than $100 the second time around. Do not visit the large private hospitals - come here instead.

  • 4/5 R V. 1 year ago on Google
    El hospital tiene buena atención y buena infraestructura. Lo único es la alimentación que le dieron a mi mamá. No hubo consulta con el paciente de los alimentos que no consume. No hubo fruta ni vegetales en ninguno de los platos de los dos (2) días que mi mamá estuvo hospitalizada. Mamá toma medicamentos para prevenir diabetes y las bebidas eran todas nectares del monte (de los cuales mamá decidió no tomar ninguno).
    2 people found this review helpful 👍

  • 2/5 Gladys A. 3 years ago on Google
    (Translated by Google) When I went, the waiting room was very full of people, the distance between the chairs is not enough, I waited outside the door for them to attend to the person that I brought due to facial paralysis and I told the receptionists to let me know why I wanted to talk with the doctor to give me directions. The person came out and told me that the doctor cannot speak to me "because of the covid situation." The young woman felt bad, she had a severe headache, dizziness, they didn't let me in with her and they didn't give me directions, they gave her 4 prescriptions, we don't know how long she is incapacitated, when she should come back, etc. When I am the patient, I like someone to listen to what the doctor says, about the discomfort and the nerve, I forget things. I specifically asked and they denied it. While keeping that waiting room full of people. (Original) Cuando fui, la sala de espera estaba muy llena de personas, la distancia entre las sillas no es suficiente, esperé afuera del puerta a que atendieran a la persona que llevé por una parálisis facial y le avisé a las recepcionistas que me avisaran porque quería hablar con el doctor para que me diera las indicaciones. Salió la persona y me dice que el doctor no puede hablar conmigo "por la situación del covid". La joven se sentía mal, tenía fuerte dolor de cabeza, mareo, no me dejan entrar con ella y no me dan las indicaciones, le dan 4 recetas, no sabemos cuanto tiempo está incapacitada, cuándo debe volver, etc. Cuando la paciente soy yo me gusta que alguien escuche lo que dice el doctor, del malestar y el nervio, las cosas se me olvidan. Lo pedí específicamente y lo negaron. Mientras mantienen esa sala de espera repleta de gente.
    2 people found this review helpful 👍

  • 1/5 naibelys v. 4 years ago on Google
    (Translated by Google) The worst investment of my life. Pity Maria Dr Ximena Diaz, if she can be called a doctor, was more concerned about returning to sleep than attending a patient. Seriousness and ethics please (Original) La peor inversión de mi vida. Pesima atención la Dra Maria Ximena Diaz, si es que se le puede llamar doctora🙄 estaba mas preocupada por regresar a dormir que por atender un paciente. Seriedad y ética por favor
    2 people found this review helpful 👍

  • 5/5 Phil L. 1 year ago on Google • 119 reviews
    The doctor was very nice and very helpful! I came because of suspicion of a Malaria infection and felt like the doctor really knew what he was talking about! Can 100% recommend!

  • 5/5 Luz A. 3 years ago on Google
    (Translated by Google) It does not reach the stars to congratulate the good care of the Doctor with my relative who was diligently attended to at the time of care, all ordered. Incredible attention given by the young woman who was in the reception area in the morning hours, kindness, courtesy, excellent customer service. Wao Full recommendation in all areas. Congratulations!!!! (Original) No alcanza las estrellas para felicitar la buena atención de el Doctor con mi familiar que fue atendido con diligencia al momento de la atención, todo ordenado. Increíble la Atención brindada por la joven que estuvo en el área de la recepción en horas de la mañana que amabilidad, cortesía excelente servicio al cliente. Wao Full recomendación en todas las áreas. Felicitaciones!!!!
    1 person found this review helpful 👍

  • 5/5 S. S. 1 year ago on Google
    100% recomendado en todo sentido. Estuve hospitalizada por un postoperatorio y tuve una excelente atención por parte de las enfermeras, bastante amables y las comidas fueron muy buenas.
    1 person found this review helpful 👍

  • 5/5 Eliasin D. 3 years ago on Google
    (Translated by Google) Recommendations: * Throughout the morning of Saturday call us to take my family member, we couldn't, until 5:00 p.m. that the receptionist will answer our call. "Be more efficient with receiving calls" * Try to keep a sign informing patients that they should not lower their mask; nor eat inside the waiting room. * Los Baños after 11:00 p.m. no toilet paper leaves much to say about efficiency. Now My Congratulations: ☆☆☆ ☆☆ For medical personnel, nurses and technicians, the clinic is not always full. But last night it was super full, her response capacity, attention was excellent, we felt very well attended, surrounded by high-end professionals. With high commitments to care for patients and their families, they are the superheroes of the night. ☆☆☆☆☆ Now as a Professional I want to admit your training in Customer Service is excellent, we did not know that you had such a good organization. "You have to have people who love their work when you arrive at a place you feel well cared for" ☆☆☆☆☆ Now it's my turn to highlight the Young Receptionist, I approached her and told her that for me she was the star of the night, you have to have a gift of service when once she was treated badly, her smile was still intact, not under the quality of her attention to your audience. But he showed the commitment in his work when you are alone in a reception with a clinic so full to be able to answer the phone, organize by arrival, his cordiality and response capacities for so many people was to be admired. Congratulations on top-notch care. ☆☆☆☆ Everyone receives thousands of stars ☆☆☆☆ (Original) Recomendaciones: * Durante toda la mañana del sábado llámanos para llevar a mi familiar ni logramos, sino hasta las 5:00 p.m. que la recepcionista contestara nuestra llamada. "Sean Más eficientes con recibir las llamadas " * Procure de mantener letrero informando a los pacientes que no deben bajarse la mascarilla; ni comer dentro de la sala de espera. *Los Baños después de las 11:00 p.m. no había papel higiénico deja mucho que decir de la eficiencia. Ahora Mis Felicitaciones : ☆☆☆ ☆☆Para el personal Personal Médico, Enfermeros y Técnicos, no se siempre esta llena la clinica. Pero anoche estaba súper llena su capacidad de respuesta atención fue excelente nos sentimos con muy buena atención, rodeados profesionales de alta gama. Con alto compromisos de atender a los pacientes y a sus familiares son los superhéroes de la noche. ☆☆☆☆☆ Ahora como Profesional quiero admitir su capacitación en Atención al cliente es excelente no sabíamos que contaba con tan buena organización. "Hay que tener personas que aman su trabajo cuando llegas a un lugar sientes bien atendido" ☆☆☆☆☆Ahora me toca resaltar la Joven Recepcionista me acerque le dije que para mi era la estrella de la noche, hay que tener don de servicio cuando vez que fue tratada mal su sonrisa seguía intacta, no bajo la calidad de su atención a su público. Sino demostró el compromiso en su trabajo cuando vez que estas solas en una recepción con una clínica tan llena poder contestar el teléfono, organizar por llegada , su cordialidad y capacidades de respuesta para tantas personas era de admirar. Felicitaciones por una atención de primera categoría. ☆☆☆☆ Todos reciban miles de estrellas ☆☆☆☆
    1 person found this review helpful 👍

  • 5/5 Edwin Abdiel Guerra H. 3 years ago on Google
    (Translated by Google) You received very good attention, and the clinic was very clean. (Original) Tue una muy buena atención, y la clínica bien limpia.
    1 person found this review helpful 👍

  • 1/5 Edinson L. 3 years ago on Google
    (Translated by Google) Poor care, inefficiency, incompetence when it comes to serving in a "health" environment where human acids are dealt with. Extremely disappointed that I wasted my time thinking that they could solve my emergency. I ended up wasting time before I ended up going somewhere else. (Original) Mala atención, ineficiencia, incompetencia a la hora de atender en un ambiente de "salud" donde se trata con cidas humanas. Sumamente decepcionado de haber perdido mi tiempo pensando en que podrían resolver mi emergencia. Terminé malgastando tiempo antes de terminar yendo a otro lugar.
    1 person found this review helpful 👍

  • 3/5 Bel V. 3 years ago on Google
    (Translated by Google) Management is very slow in caring for the patient who gets a PCR and because security is not well oriented. He is told that we are only going to withdraw a PCR test and without asking first he tells us that we have to come very early and we must wait our turn. It would be good if you could guide this man to ask before and have more tact in the filter of patients. It is a very crowded clinic. And the suggestion to improve would be this of the timely attention and the waiting times. I would have given him 5 stars if he qualified only for the attention received from Dr. Gabriel Chinchilla ... He is an excellent professional. (Original) La gestión es muy lenta en la atención al paciente que llega a hacerse una PCR y porque el seguridad no está bien orientado. Se le dice que solo vamos a retirar una prueba de PCR y sin ir a preguntar primero nos comenta que tenemos que venir muy temprano y debemos esperar turno. Sería bueno que orientaran a este señor en que pregunte antes y tenga mas tacto en el filtro de pacientes. Es una clínica que se llena mucho. Y la sugerencia a mejorar sería esto de la atención oportuna y los tiempos de espera. Le hubiese puesto 5 estrellas si calificara solo por la atención recibida por parte del Dr. Gabriel Chinchilla... Es un excelente profesional.
    1 person found this review helpful 👍

  • 1/5 Maria Del C. 4 years ago on Google
    (Translated by Google) The doctor's attention was atrocious. Of the worst medical experiences I've had. I won't be back anymore and I can tell him to avoid this place. (Original) La atencion de la doctora fue atroz. De las peores experiencias medicas que he tenido. Ni vuelvo mas y al que pueda le dire para que evite este lugar.
    1 person found this review helpful 👍

  • 1/5 Rodney M. 2 years ago on Google • 21 reviews
    No one amswers a single call to any number provided. Same day covid test not received.

  • 1/5 andrea m. 2 months ago on Google • 16 reviews New
    It took me all day for them to give me some results, as if it were insurance! 9 at night from 9:30 in the morning

  • 5/5 Marissa O. 2 months ago on Google • 12 reviews New
    The doctor was so kind and helpful. Helped with language barrier and visit was only $15.

  • 3/5 Zaz1523 5 months ago on Google • 11 reviews
    Very nice, well equipped and friendly and attentive reception staff. The doctors were a little grumpy or tired. We came with an emergency and they were not fully prepared to respond immediately. The clinic was empty but we had to wait 35 minutes for services to proceed after the initial consultation. I would not return but I do recommend it in case the National Hospital is out of budget.

  • 5/5 María Alexandra Roper B. 4 years ago on Google • 9 reviews
    Highly recommended! Absolutely friendly attention, not delayed. It was the closest hospital for a collaborator's emergency, and they treated her with great patience and dedication. They had the delicacy to call me to inform me of everything they did to the collaborator and how much each thing would cost. Excellent teamwork and customer service. Keep in that way!

  • 1/5 Mayli G. 4 years ago on Google
    (Translated by Google) CARE THAT WITHIN THE ROBIN CLINIC. My daughter was admitted to the emergency room on December 3 almost fainted. They took away his gold garments and chain to make an electro. He left the clinic and did not return his clothes. When my daughter noticed that she was missing her 2 gold rings and her chain, she called the clinic and was told they didn't know anything. We have been requesting answers and that they recognize the loss and today after a month requesting to see the security cameras, they told us to file the complaint and come to see the cameras. DO YOU ALREADY DELETE HOW THE COMMITTEE HURT? Why didn't they let us see the cameras 3 days after we claimed? (Original) CUIDADO QUE DENTRO DE LA CLINICA ROBAN. Mi hija fue ingresada a urgencias el pasado 03 de diciembre casi desmayada. Le quitaron sus prendas de oro y cadena para hacerle un electro. Salio de la clinica y no le devolvieron sus prendas. Cuando mi hija se percato que le faltaban sus 2 anillos de oro y su cadena, llamo a la clinica y le dijeron que no sabian nada. Hemos estado solicitando repuestas y que reconozcan la perdida y hoy después de un mes solicitando ver las cámaras de seguridad,, nos dijeron pongan la denuncia y vengan a ver las cámaras. SERA QUE YA BORRARON COMO COMETIERON EL HURTO? Por qué no dejaron ver las cámaras 3 dias despues que reclamamos?

  • 5/5 La M. 5 years ago on Google
    (Translated by Google) Excellent place, good and fast attention, very clean, very fresh. It has a water and coffee dispenser. They attend in the early morning hours. The consultation costs $ 15 dollars and an injection of penicillin $ 8. They do not have a pharmacy to buy the medicines. There is 24 hour security. Doctors do their job very well. (Original) Excelente lugar, buena y rápida atención, muy limpio, muy fresco. Cuenta con dispensador de agua y de café. Atienden en horas de la madrugada. La consulta cuesta $15 dólares y una inyección de penicilina $8. No cuentan con farmacia para comprar las medicinas. Hay seguridad 24 horas. Los doctores hacen muy bien su trabajo.

  • 5/5 Javier P. 5 years ago on Google
    (Translated by Google) Excellent urologist surgery beckford (Original) Excelente cirugia urologo beckford

  • 4/5 Pezlo T. 3 years ago on Google
    (Translated by Google) Excellent copay benefits. Results online. Excellent (Original) Excelente los beneficios de copago. Resultados en línea. Excelente

  • 5/5 Ivanna Valdés (. 1 year ago on Google
    El Doctor Chinchilla es muy buen doctor super profesional y amable. Muy buena atención.

  • 5/5 Iris V. 3 years ago on Google
    (Translated by Google) Excellent service, good service (Original) Excelente servicio, buena atención

  • 5/5 Maria C. 4 years ago on Google
    (Translated by Google) "More than 5 stars" for Medical Equipment, all the equipment that makes up the clinic; Very short waiting time committed, Exceptional customer service very organized, highlight the treatment of my query yesterday afternoon for my studies with kindness, courtesy, enthusiasm to provide me with the best information. Congratulations will always be recommended. (Original) "Más que 5 estrellas" para Equipo Médico, todo el equipo que conforma la clinica; el tiempo de espera muy corto comprometidos , Atención al cliente excepcional muy organizada, resaltar el trato de mi consulta en el día de ayer en la tarde para mis estudios con mucha amabilidad , cortesía, entusiasmo para poder brindarme la mejor información. Felicidades siempre serán recomendados.

  • 1/5 Jaime H. 2 years ago on Google
    (Translated by Google) They do not deliver what they promise. They agreed that they would send the result by email today Sunday at noon. On top of that they have not sent it, they do not answer the phone ... (Original) No cumplen con lo que prometen. Quedaron en que enviarían el resultado por email hoy domingo al medio día. Encima de que no lo han enviado, no contestan el teléfono...

  • 1/5 Eduardo P. 2 years ago on Google
    (Translated by Google) They say that they send you the pcr or antigen tests and they never send them, in the end you have to go look for them and I already did a few there... right now I am waiting for an antigen test that they told me they would give me the result in an hour and here I am five hours later waiting and calling but they don't answer (Original) Dicen que te envian las pruebas pcr o de antigenos y nunca las envian, al final hay que ir a buscarlas y ya me hice una cuantas ahi… ahora mismo estoy esperando una prueba de antigenos que me dijeron que me daban el resultado en una hora y aqui estoy cinco horas despues esperando y llamando pero no contestan

  • 1/5 John E. 2 years ago on Google
    (Translated by Google) Very bad attention. After almost an hour they tell me that the plate machine is not working and that I should go to another hospital. They don't answer the phones and Mapfre's coverage is lousy. (Original) Muy mala atención. Después de casi una hora me dicen que la máquina de placas no funciona y que me vaya a otro hospital. No contestan los teléfonos y la cobertura de Mapfre es pésima.

  • 5/5 Dr Julio Jose Rodriguez T. 7 years ago on Google
    (Translated by Google) Good attention (Original) Buena atención

  • 5/5 Harry P. 4 years ago on Google
    (Translated by Google) Very good attention, very friendly staff. I congratulate you. (Original) Muy buena atencion, el personal muy amable. Los felicito.

  • 1/5 Marta A. 6 years ago on Google
    (Translated by Google) great service there is a dra cordoba the best. they have improved to 100 (Original) buenicimo el servicio hay una dra cordoba lo mejor.han mejorado al 100

  • 5/5 Juan M. 6 years ago on Google
    (Translated by Google) I like it (Original) Me gusta

  • 1/5 Its D. 2 years ago on Google
    (Translated by Google) Very bad attention, the receptionist they have to attend to is lost in limbo ... Please improve or change staff (Original) Muy mala atención, la recepcionista que tienen para atender esta perdida en el limbo.... Por favor mejorar o cambiar personal

  • 5/5 Samuel N. 2 years ago on Google
    (Translated by Google) Excellent attention. They had not sent me the results to the mail and I wrote to their page in google and at once they sent it to me. 👏👏 (Original) Excelente atención. No me habían enviado los resultados al correo y les escribí a su página en google y de una vez me lo enviaron. 👏👏

  • 5/5 Jorge Martin Moran R. 4 years ago on Google
    (Translated by Google) Good Doctors ... (Original) Buenos Médicos...

  • 1/5 Javier S. 3 years ago on Google
    (Translated by Google) super slow ... they never answer the phone they seem safe in that part (Original) super lentos.... nunca contestan el telefono parecen seguro en esa parte

  • 5/5 Jose C. 4 years ago on Google
    (Translated by Google) Well well. Excellent ☺️☺️☺️🙏 (Original) Bien bien. Excelente ☺️☺️☺️🙏

  • 4/5 juve0506 2 years ago on Google
    (Translated by Google) Good service (Original) Bien servicio

  • 5/5 Arturo R. 4 years ago on Google
    (Translated by Google) What a good service! Excellent clinic! Quick attention and good doctors! They have Wi-Fi service. If you have mapfre, everything goes very cheap and very easy I think that from now on it will be our family preference clinic. Excellent (Original) Que buen servicio! Excelente clínica! Atención rápida y buenos doctores! Tienen servicio de Wi-Fi. Si tienes mapfre, todo sale muy económico y muy fácil Creo que de ahora en adelante será nuestra clínica de preferencia para la familia. Excelente

  • 5/5 Josiel A. 2 years ago on Google
    (Translated by Google) Very good clinic 24 hours to serve you 🙌🙌 May God cover you with his mantle and his precious blood (Original) Muy buena clínica las 24 para servirles 🙌🙌 Que Dios los cubra con su manto y su sangre presiosa

  • 5/5 samu_0392 1. 2 years ago on Google
    buena atencion mas los seguridad que estas custodiando🙌🙌🙌🤙😎

  • 1/5 Ildefonso Rosas T. 5 years ago on Google
    (Translated by Google) They do not answer the telephone call from 4:00 am to 4:30 am due to a medical emergency and they never answered. I went to another clinic (Original) No contestan el teléfono llame desde las 4:00 am hasta las 4:30 por una emergencia médica y nunca contestaron. Me fui a otra clinica

  • 5/5 Marisol P. 1 year ago on Google • 2 reviews
    Excellent attention ! The team of nurses are very professional and super friendly. And Dr. Walter Morales is the best as a Urological surgeon, with admirable human quality. God bless you, and continue with that praiseworthy function.
    1 person found this review helpful 👍

  • 1/5 FATIMA V. 5 months ago on Google • 1 review
    The doctor's attention was very good, but the nursing team that administered the medication was terribly delayed, the clinic was empty and the young man was watching the phone without answering my husband who was in a lot of pain, they did not let the companion enter the room as if you were in a public institution, I did not expect to have such poor care in a private clinic. We will not return.


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