1/5 d C. 2 years ago on Google
I
stayed
at
the
resort
for
a
week
and
let
me
tell
you,
it
was
a
disaster.
Before
I
write
this,
I
would
like
to
share
that
Anja
was
amazing!!!
So
the
hotel
charges
like
a
23%
service
fee
on
everything
you
order,
so
it
is
a
bit
expensive.
Seafood
Macho
down
the
street
is
great
and
cheap.
The
second
day,
we
went
to
pay
our
bill
for
the
previous
day,
and
it
was
significantly
higher.
We
paid
it
though.
After
doing
calculations,
we
realized
that
we
were
finessed
out
of
lot
of
money.
We
went
to
the
manager,
Tomas
and
he
was
very
rude
about
it.
He
told
us
we
were
lying.
I
emailed
his
wife
Anja
about
it
for
a
resolution,
which
btw
is
the
most
beautiful
soul
ever.
I
wish
I
could’ve
met
her!
Then
my
friend
checked
her
bank
account
and
there
was
2
charges
from
the
hotel.
The
front
guy
kept
telling
us
the
card
machine
wasn’t
working,
but
it
was.
So
we
were
cheated
roughly
out
of
almost
$200.
The
tv
in
the
room
didn’t
work,
the
AC
didn’t
work
for
a
whole
day,
and
the
shower
water
was
cold.
They
realized
that
the
front
desk
manager
took
our
money,
charged
the
card
several
times,
and
inconvenienced
us
with
our
room
so
they
gave
us
food
and
drinks
free
for
the
rest
of
the
stay.
The
server
Luis
was
very
rude
and
disrespectful.
When
me
and
my
friend
ordered
food
or
drinks,
he
would
just
stare
at
us.
They
(Tomas,
Dennis)
wouldn’t
help
us
with
excursions
or
anything.
It
was
honestly
a
nightmare.
I’m
not
sure
how
they
have
5
star
reviews.
Me
and
my
friend
experience
was
nothing
like
the
reviews.
It
was
awful.
I
do
NOT
recommend
this
property
to
you
if
you
are
a
black
woman.
I
recommend
living
in
Montezuma,
Santa
Teresa
or
elsewhere.