If I could give this hotel is zero star review I would. I spoke to a very kind gentleman first thing this morning before I left Arizona, and unfortunately our call got disconnected I called right back and got on the phone with a horrific representative name solely. She was extremely rude and wouldn't even apply my membership number then took my card information and disconnected the phone. When I called back she wouldn't even apologize but told me that she booked the room. So after 6 hours I finally get back here to the hotel room and then she tells me that she wasn't able to book my room yet they charged me $355. So now I'm sitting here in la having to look for another hotel room because she was being fraudulent with my card information. I will be submitting fraudulent activity to my credit card, and contacting my attorney for the simple fact that I believe she's taking my information and using it elsewhere. Do not say this place if you want your information to be safe. When I asked if there was a supervisor she laughed at me and said they won't be here till Monday but they won't be able to help you anyway.

I stayed here for quite a while. Overall I’d say this is a good place to stay. Rooms: - Different layout than most hotel rooms I’ve stayed in. Not a pro or con, just an observation - $5 per water in the room 👎🏼 - AC in the bathrooms is nonexistent and the bathroom door wants to stay shut, resulting in a very hot and humid bathroom at all times. The AC in the bedroom area worked quite well. - Outlets in the lights by the bed are too loose to keep a charger in - Hotel room door deadbolt engaged every single time I opened the door. Very frustrating that I had to undo the deadbolt every time I left the room. Staff: - Front desk was very nice and accommodating. Never had any issues but I did call down to receive items housekeeping didn’t replenish - Housekeeping was also very nice. I found it odd that they noticed and replaced a blown light bulb but they failed to replenish items that I used. - Staff was pretty loud in the halls most days. I was working overnight and couldn’t sleep during the day due to the noise level Food: - Delicious eats, but too pricey so I found myself eating elsewhere. - No free breakfast options. If you’re looking to stick with Marriott, residence inn nearby is probably a better option - Great location to many food options. A few within walking distance Fitness Center: - I was happy with the amount of gym equipment for use. - Other rude guests leave their towels and trash all over the place. Parking - Paid daily parking - Was always difficult to find a spot

The Unfriendly attitude of the front desk staff, during check-in, came as an unpleasant surprise this evening. We were refused the room, that was reserved and paid for, because we did not have a membership; therefore we did not have priority. There was no disclaimer at the time of reservation. Then, I was spoken to like I was incompetent; the staff insisted that the "chair" in the room was a "sofa bed." Accessibility Rooms should be saved for guests who need them. Do better Marriott.

The staff was friendly and accommodating. The room was very clean and the beds are so comfortable we want to buy one for ourselves! Location to the Long Beach regional airport is very convenient and about 15 minutes from the waterfront. We had one small issue and they fixed it immediately. We plan to stay again soon!

Very friendly and helpful staff mostly. The room was nice until I found some ants. Not an infestation per se and mostly in the bathroom. I’m in the midst of a two weeks stay for business and almost every 20oz soda/pop I bought or attempted to buy from the front were out of date. When I brought this up to multiple team members there didn’t seem to be a care or a sense of urgency to fix.

This Courtyard is consistent with most other courtyards, and seems to be among the better kept ones. The gym is excellent, which is very important to me. The staff are gracious. Parking can be a little bit of a challenge as it's a very busy area. The rooms are clean. It's just what I expect from a Courtyard.

TERRIBLE stay and POOR customer service. The toilet had feces on it by the handle and the hotel refused to move me to a different room or have the room/bathroom thoroughly cleaned. They sent someone to clean the toilet and this person did their best (I have no issue with the staff member at all), but the hotel refuses to acknowledge the larger issue of how this is unacceptable and a health hazard. If they missed a spot that obvious then there could be feces in many other areas. The hotel has deleted my original review probably because I added a photo of what it looked like.

Extremely clean & modern. Very friendly staff. The outdoor seating / fireplace area is great. The pool and hot tub were clean. Coin operated laundry - the front desk sells Tide Pods for $1 each which is awesome. Free shuttle to & from the airport. Walking distance to restaurants & shopping. Can’t beat the price!

WORST hotel stay ever. There was FECES smeared on the toilet by the handle in my hotel room and they refused to move me to a different room. The manager's solution was to send someone to clean the feces off the toilet (this person did their best and I have no issue with this staff member or cleaning crew whatsoever), but the hotel management did not arrange a a full and proper clean of the room and bathroom. If they missed a spot that obvious that it is horrifying what else they could have missed from whoever stayed there before. I couldn't comfortably go into the bathroom area during my stay as I didn't want to touch anything. They were also very rude to me with a 'deal with it' attitude. I would NOT recommend this hotel at all.

I enjoyed my visit I came to see regarding toy's through a ad that I saw in the paper that gets delivered to the lobby in my building. I was under the impression that it was a big exhibition where you can see toy's on display from different time periods and also buy/sell/trade. I was wrong it was just the Toy Scout. I found out his name was Joel and that he was very friendly, knowledgeable and polite. It was a very busy afternoon for him and his partner, I learned a lot from them and met some cool people that came to sell some toys, comic's, baseball cards and I even saw and learned about a rare silver dollar. I ended up purchasing a few items myself. The hotel has a very beautifully furnished lobby that is very clean and bright, I had a great time there. Even got a gift from Joel but forgot it there with everything I had going on, maybe next time when we meet again.

Had a great visit pre & post cruise. Staff was very nice, professional, made our stay easy, relaxing. Long Beach Airport Shuttle was a bonus. Rooms were very clean, though a bit older....But, they are currently being renovated. I would suggest this location to business or families.

The rooms are nice and clean. The bed is very comfortable. The service at the bar and Cafe is nice but very slow. They are easily overwhelmed. The lobby is great for people to gather. This hotel is very convenient and so close to the airport. Very close to restaurants.

We stay in the courtyard by Marriott after we got our flyer canceled. They did not disappoint, very warm welcome and helpful staff. Beds are comfortable and soft. The room has a clean and in good condition.

Great hotel with super nice staff. I stayed here for one night after getting off a cruise and was able to check in at 8:30am for no extra cost despite the check in-time being at 3pm. While that obviously cannot be guaranteed, the fact that they are willing to do it when they have the room availability is a huge plus in my opinion. The beds were comfortable and the TVs had all the local channels plus streaming apps for Netflix, Amazon Prime, and YouTube among others. It is also super close to a lot of food options (Habit Burger, In N Out Burger, among other options). There is also a free shuttle to take you to the airport.

Very warm, welcoming, and professional staff! The atmosphere is great and the lounge areas, both outside and inside, are wonderful. The rooms are definitely pristene and deliver unto your expectations. The spirit felt amongst the guests translates to this as the vast majority of patrons and guests here during my stay, I came across, were very friendly and outgoing. Great energetic vibe felt here.

Good room as expected. Had an issue with a neighbor bumping loud bass music (I guess they brought a whole sound system from home?) and called the front desk to complain as we just got done with an 800+ mile leg of a 2000 mile drive and really wanted to sleep. I don't care how loud your music is, just don't let me hear it through a shared wall at 10pm at night. They said they would send someone to check it out. After a shower, the people were still playing louder music. I called the front desk again and they said they would contact the neighboring room and take care of it. They followed through and we slept great! Thank you front desk night shift folks for taking care of it!!!

If you pick this hotel because of the proximity to the Long Beach Airport and the advertised free airport shuttle… look elsewhere. While they advertise free shuttle it is misleading. When we landed we called and we were informed the shuttle is not running because they don’t have a driver but they would reimburse us for our Uber ride. No problem. When we checked in we asked if we would be reimbursed for our ride back to the airport the next day. We were told that shouldn’t be an issue because they would have a driver tomorrow. In the morning we asked about the shuttle and we were told the shuttle wouldn’t start until noon when the driver arrived and that they didn’t reimburse for rides to the airport. So you can see our frustration for picking a hotel by the airport that has a free shuttle.

DO NOT STAY HERE! You're better off staying at a motel 6! Too many things were wrong to list in this review.

I was concerned with booking this place since it was by the airport. I didn’t want to hear the planes all night long. That was NOT an issue. Slept great and the hotel was nice and clean!

Courtyard Marriot, offers a nice lobby, pool, jacuzzi and outdoor patio area for its guest at this location. Rooms were clean, and we enjoyed their 24 hr fitness room. Very close and convenient to Long Beach airport, Lakewood, Cerritos area shopping and nearby restaurants. Smaller and more congested parking lot, and parking lot fee charged per day of $14 at this time. Will probably return, but try and ensure to get a quiter room next time.

They charge and fleece for everything. Parking $15, no complementary water anymore, $5 for water (as match as airports), no moisturizer in the rooms, multi use shampoo, no daily room clean either. I will not stay in courtyard anymore. Not sure why anyone would when there are better options.

Went for a work trip. 5 stars for location in the sense that they are walking distance to every food place you could want. There's a Starbucks for your mornings right across the steeet and a huge food hall and strip mall next door for lunch and dinner. I didn't have a car but note that they charge for parking which seems annoying since they are in an industrial part of town. But I will say that they offer a shuttle to the airport which is nice. The reason for the reduction in stars is that when I went they were doing a renovation which will be great since the interior is a bit outdated. This was apparently noted by a tiny message on the website warning of minimal noise. But when I arrived I was informed that the gym was closed and they had made no accommodations for guests to use another hotel gym or to take classes at a nearby gym (there are cycling and yoga places in the mall next door). As someone who was about to go to an all day meeting I had been looking forward to getting in a good workout and was dismayed to hear this (also it was 95 out so running was miserable). I emailed the manager who informed me that I should have known based on the website warning.... So all in all, not a great experience. Plus rates were pretty high for a weeknight. But what are ya gonna do? It gets the job done for a quick work trip.

I wish I had listened to the airport shuttle reviews. Ride to the airport was fine. Called for the shuttle upon return, after flying all day, and after waiting 20 minutes, with no one showing up, I called back and was told he came by and we were not there?! What!? It’s not LAX. Not one van drove by at all. We were in the right spot and the van has the hotel name on the side. But, he can’t come now because he is on break?! We had to Uber back. Why not just tell us the driver is junk in the first place and save us 20+ minutes. Apparently he had a nice long break. On a positive, Lisa, the front desk person, was super nice and patient and provided us a refund for the Uber trip. I won’t use this service again, even though the hotel was solid overall.

We absolutely love Courtyard! The staff is always professional and courteous. This particular Courtyard is located in LBX which has plenty of shopping and restaurants. This hotel is HUGE! The lobby plush and very comfortable they have a Starbucks Barista outdoor pool, fitness area and the rooms are OK too. Tha k you again Courtyard for your hospitality.

Great spot in Long Beach right behind the airport. It’s being renovated so look for updated rooms soon, but even with construction during our stay, the hotel was lovely. Staff is friendly and very helpful, and the best part is the Long Beach Hangar food hall right behind the hotel. Choose from a wide variety of food stalls and sit inside or outside, or go to one of the restaurants nearby— 908 was great but skip Remix where small portions were expensive and not very good and service was aloof. Overall great place to stay!

This has been our "go to" hotel for years. With the world shutting down for a while we missed our favorite hotel. Now that everyone is free to travel for the most part, we booked our pre-cruise and after-cruise stay. The staff has changed. It seems the training may be lacking in friendliness. Not a BIG deal, noticably not as welcoming. We LOVE the patio set up at this Courtyard. Nice fire tables, super comfortable furniture and a door that puts you close to the bar and bathroom. Sadly the cushions on the furniture were not just faded they were torn up and looked awful. That was pretty surprising as we considered this hotel a nicer than average hotel. During our pre Cruise stay we were charged $12 for parking per night. Not a big deal when we got back just one week later post Cruise. We were charged $14 a night. When I commented on it the only thing the desk person said was "well the price went up". So of course we paid the $14 per night. I can tell you this hotel is in the perfect location for shopping and walkability to restaurants. There is a Starbucks in the same parking lot is this restaurant. There is also a kind of sort of Starbucks in the hotel. You're better off walking across the parking lot to Starbucks because they will charge you $3 for a cup of coffee in the morning. And that is a plain Jane cup of coffee. No free coffee no options for breakfast in the hotel any longer. Will we stay at this hotel again? Probably so just because of its convenience. But the bar has been set really low on the quality of this hotel.