This could have easily been a 5 star review but, unfortunately, several factors have instead led to 1 star. On a positive note, I thought that the rooms were very modern and nice. The pool and jacuzzi also looked very nice although I didn't use them. There were several restaurants within walking distance which was convenient. I was also pleased the the variety and quality of the breakfast. However, the reasons for the 1 star are as follows: the most concerning issue are very thin walls. Flying in from the east coast, I'm going to bed early and I can easily hear all of my neighbors even though they are only speaking in conversational tones. Second, charging for parking in an area where there is no shortage of parking is simply a cash grab and a "hidden fee". My room didn't have an iron and it was quite a debacle to get one. In fact, I tried calling the manager, Gabriela and she never answered her phone or returned my e-mails. Finally, the elevator doors are set to try to close pretty aggressively and they hit me pretty hard, knocking my coffee on my shirt through the lid (I ended up having to buy another shirt). All in all, I wish it would have been a great stay but it wasn't.

Really nice hotel. Rooms are well kept and look nice. Staff is friendly and helpful. Large lobby area, with free breakfast for guests. Another thing I like is they only clean your room on request. You don't have to worry about leaving the "Do Not Disturb" tag on your door every day. Stayed here for work, and sounds like my company has used this place many times when stuff come to our site in Long Beach. Will be happy to come back.

We checked in here after checking out of another hotel down the street that did not meet our standards. This hotel definitely did! The lady at the desk was very helpful and gave us great restaurant recommendations. The property is either new or newly renovated, the bathrooms were pristine. Our stay here was very refreshing.

I travel 3 to 4 times a month for my company whose preferred hotel is Hilton. In doing so I have become very accustomed to Hilton's standards and this affiliate is not living up to it. First the room I was in was barely big enough to fit my two suit cases which were squeezed into a corner. The lamp shed on the desk was broken and continuously fell down. I did not have an ironing board in my room, however they did bring one sometime while I was at work. The pillows......wow the pillows! I used all four and it still felt like I was lying directly on the mattress. Now let's move to customer service. I headed in to work at 3:40AM and stopped by the front desk to place a room service request for the following day which was Monday. Well, that day came and upon my late return to my room I noticed it had not been touched. Asking the front desk they had determined that the attendant on duty had not placed the request. Then proceeded to ask me for a description of the person. I asked her if it was normal for them to not have a schedule of their staff hours worked. I had asked for towels to be sent to my room and waited for them to arrive so I could bathe and get ready for another early day. Well it took them nearly 2 hours to bring me the towels. Now, I was ready to hear a scripted apology but to my surprise there was no one there and the towels were left in a plastic bag on the floor at the door. Again, very familiar with Hilton standards and this is certainly not it. I have another business trip out there and I am opting to travel an extra few miles just to avoid staying at this hotel. I am going to miss the restaurants across the street as they are very good. It just is not worth being so uncomfortable for my stay. The location is great and the hotel itself is lovely but for me the greatness stopped there. I do have photos but I don't think that it is fair to post them as not all Hilton affiliates are like this. Attitude reflects leadership and this experience has left a sour taste in my mouth that I won't soon forget.

Solid hotel stay. In several previous times staying in the area, I was hit with outrageous parking fees, inaccessible locations, and rooms that were just okay. This hotel stay was different. Beds were clean, rooms were in perfect condition. Staff was ready to handle all of our requests. Parking, while still requiring a fee, was plentiful and reasonably priced. Definitely the best hotel stay in the area. Would highly recommend.

Went for a seminar, got box lunches, same both days, bread/roll for sandwich was hard/stale, the cookies were burnt. Your hotel should order from outside, can't believe to you served this lunch to your guests. I think your food staff should take a walk across the drive way to see a real sandwich, you should have just ordered from Jersey Mike's it would have been fresher and taste much better than what you are serving. Your staff has no imagination when it comes to providing a boxed lunch, same old, same old, for two days in a row, so sad, they need to go back to culinary school, if they even went. I can't believe the food and banquet manager(s) would serve such an unacceptable meal. Have the managers eat the same box lunch for two days, believe me you will change your cooking / kitchen staff by the second day of eating the boxed lunches you provided.

Need to have all ice makers working. For the past 3 past stays, only the 5th floor ice maker was working. My husband reset the 1st floor, it's 1 one of the things he did at Southwest Gas, plus did the wash and restarted it and worked perfectly. But this place suits our needs when coming into Long Beach.

** Thieves** I do not recommend staying here, after paying $300 a night to stay there and they still want you to pay $16 every night you park. On top of that they will steal your room deposit, it have been a month now and still nothing. When I call to ask about my deposit refund they blame your bank. Only thing nice about this hotel was the breakfast and their rooms were not cleaned well at all.

Overall the hotel is a great place to stay. Location is nice, kind a busy with all the shoppings and airport right next to. However , there are some general concerns to take in consideration. I would give 2 stars for the food. Breakfast was one of those heated frozen food. It’s a nice and modern hotel, so I would expect to have real fresh made food. Even with all the options around , I would prefer to have a nice meal in hotel, enjoy the backyard, and not go somewhere else. Also the air conditioner in the room is way too loud. With airless feel when turned off. So, it’s ether hot and airless when off, or cold and very noisy when on. I wish they have windows to open end feel fresh air. The air conditioner also blows right into your face while you in bed, not a good feeling. And one more thing, at 9am someone ( I believe the cleaning service or technical service- it was a male) opened the doors and walked in the room, without knocking , than saw me sitting there and quickly left. That’s was weird.

Hampton Inn Long Beach Airport is exceptional! We booked a hotel block with them for our wedding which happened during Covid. The representative who helped us book the hotel block was so helpful. He answered all my questions (I had a lot!) and helped us set up the block to minimize the uncertainty of Covid. As for the hotel stay, our guests raved about the hotel! They loved the rooms, pool, breakfast, and the overall ambiance of the hotel. They also appreciated the hotel staff's helpfulness and professionalism.

Beautiful and comfortable hotel that’s close to Long Beach airport. Breakfast wasn’t good but manageable. It’s not at the level of embassy suites but the hotel is modern and clean. The shuttle took us almost an hour to get and it was very frustrating having to keep calling when I’m being told it’s 10 minutes more. The lady who came could have been courteous but instead when we explained our issue with the delays she proceeded to tell us that the hotel doesn’t make a penny from airport transport and they are the only hotel that provides such service. Idk if the fuel comes out of her paycheck but that was tacky and unprofessional. So In essence we shouldn’t give any feedback that’s negative even if true because it’s like she’s doing us a huge favor. Airport is shuttle is offered by the airport and advertised by them. It should take an hour to receive and if it’s such a burden then don’t offer it plain and simple

I found this hotel to be nice and quiet, conveniently located, and comfortable. It has many restaurants within walking distance. The room was clean and well appointed. The continental breakfast was decent. Check in and out was quick. I enjoyed my stay.

I never thought I would write a glowing review for an airport hotel but this Hampton Inn is no mere utilitarian place to lay your head. We stayed here on a long layover from Hawaii back to the midwest. Although we only stayed a few hours, it was absolutely delightful! The airport shuttle was prompt and the driver was friendly. The front desk staff was warm and helpful in recommending a restaurant nearby that was still open. The room was extremely clean and comfortable with a bed and shower to die for. Just what we needed to rest up between two long flights!

This hotel was fabulous. The rooms, interior areas, exterior areas and pool were incredibly clean. There are lots of areas to relax, great breakfast and the location was fantastic. Tons of food nearby within walking distance and the area was nice and quiet. The best part was the level of customer service and staff from start to finish. Every person we dealt with from our initial phone call to checking out had a smile and seemed genuinely concerned that we were being taken care of. We will definitely be back!!

This is the ABSOLUTE WORSE PLACE I HA E EVER STAYED!!! The staff including management are horrible. The place is nasty. The kitchen staff with one exception to a middle-aged female were horrible. Young staff whom have NO CUSTOMER SERVICE SKILLS. THE MANAGEMENT IS THE WORST. RUN. I DO NOT recommend them. Not at ALL

Great location with food options nearby and easy access to 405 while only a few minutes from the best places in Long Beach. Modern rooms and friendly services, with options of how often you want service to optimizes staff workload in these difficult times. Staff are very friendly but do not forget to display your parking permit if you do not want to avoid creative enforcement notes in the mornings.

So far my family and I love this hotel. Located in a pretty safe area and very well kepted. My only concern on my last visit was the carpet in various areas were obvious dirty. The cleaning crew and management may need to pay attention to this before it gets too out of control. Otherwise, I would continue to recommend this hotel to travelers.

I was at this hotel for 5 nights and we loved it. The amenities were great, breakfast was delicious, and the parking fee was only $12/ day. That's a steal in Long Beach. The beds were so comfortable, AC was cold, and I always appreciate a glass enclosed shower. The rooms did not have a microwave, but that wasn't an issue for my group.

Stayed one night before a cruise. Amazing property! Super close to the airport and the shuttle picked us up quickly. We had preselected our room and had our key sent to our phones so we skipped the front desk altogether. Love that! Immaculately clean, nice decor, beautiful pool area and a big screen in the lobby/breakfast area with comfy chairs where I watched the game. Our room was spacious with two queen beds and an enormous bathroom with a space saving and cute pocket door. Great breakfast in the morning and a short walk to whole foods and other shopping. California Fish grill and Habit burger across the street. I was pleasantly surprised and will definitely stay again.

I have traveled all over and usually find Hampton properties to be a safe bet. This hotel room was dirt (I did not remove my shoes in the room). The front desk manager when asked if they would be servicing my room at some point stated I had declined service and due to the fact that I had done so at check in they would not be cleaning our room during our two night stay. Really? a I do not remember during her litany of information upon check in EVER DECLINING a aid service… the manager swears I did so and refused to clean our room. Which basically only needed fresh towels. And had they actually gone into our room would have discovered that. Our beds were even made. The staff was from then on very cold and unhelpful. The breakfast was a shining star but comes and goes from 6-9 am. Moving on…the beds here left our backs wrenched for days, the carpets need a good shampoo, their linens had holes in them and their towels were rust stained and the rooms could use a deep cleaning. Other than that… make sure the $250 a night you pay for gets you something other than a lumpy bed, surly service and no maid service. Good luck!

Staff decided to help others and I was the only one patiently waiting in line. After checking in to my room, I asked the front desk if I could get my bathroom cleaned as it smelled like pee, they informed us, they could not fit us into their schedule. Parking was $14 a day and room already expensive. As a business owner myself and coming to this facility on business, this was not a pleasant stay at all! Since the hotel was a split hotel, my family and I ended up moving and staying an additional 7 days ( which they consider) on the better side, it was no different. Just wore my review on the Homewood Suites as well. Just horrible! I would NEVER refer any of my colleagues to stay at the Hampton in Long Beach.

Beautiful, clean hotel! Courteous staff. Serve breakfast. Location is super. Near major chains, Whole Foods for shopping. Highly recommend.

There must have been a snafu, when another guest entered my room quickly realizing there was a mistake. I walked and picked up food at a local restaurant, upon returning, my card key would not work, possibly due to the snafu. Back down to the front desk, I had to wait in line to reprogram my card key and noticed others with the same problem. Getting back into my room, I only ate half of my cold dinner. Obviously not my best stay at this Hampton. I'll probably stay elsewhere for my next business visit due to this stay, and also avoiding the ridiculous and totally unnecessary $14/day parking fee.

They were all over the place. I had no phone the whole 5 days, nor did they send anyone to fix the window. They gave me the run around for a late check out, and after I ran around, they wanted to charge. As an owner of Hilton Vacation, I would rank the service a 1 and would not stay here again. Hope others have better experience than I

We stayed over night after dropping our son of at CSULB. Nice and clean, close to the school and no noise from the airport. I forgot 2 beers in the fridge so take a look. Ya never know.

Unfortunately for a great hotel they do NOT have cameras anywhere in the parking lot so if your car gets robbed there is nothing they can do. Staff is great and the area is one of the best to be in but it being safe and having some sort of comfort knowing you are staying at a huge chain hotel but they don’t even have cameras or any security so beware. They do not prove match as well so even if you screenshot Priceline they just auto send an email denying your claim without any help.

This was a 5 star experience. Super close to the airport. Affordable and beautiful. Nice outdoor area and games, pool and hot tub. All toiletries were provided. Great breakfast (hot) in the morning. They also have a shuttle to and from the airport.

We received great customer service from Rosie at the check in counter. She was so friendly and we will return because of her!!!

This was a great hotel. We stayed for two nights. The staff was very friendly, helpful and professional. We saw multiple rotations of deal staff and even what looked like some training and all was good. The morning breakfast was a treat saved running to the donut shop to spend an outrageous amount. Free coffee was a good touch as well. The hotel is less than a block away from a small shopping plaza with a dozen stores and four or five eateries. It was nice not having a rental to just walk across the street. The room itself was a good size room, clean, AC worked. Staff were attentive if you needed towels or soap. We were happy overall and will stay there again should we cruise out of California again.

Beautiful hotel! Clean, courteous staff...they serve breakfast. Located near alot of major chains and food locations. Great location.

My wife and I stayed here 12/29 thru 12/30 and everything has far exceeded our expectations . From check in ( Nahiely ) was great , The rooms are very nice and clean , the breakfast in the morning was very good . Overall excellent . John and Carolynn Hopkins

Great location next to all the dining and shopping. The breakfast serves its purpose, the coffee is nice and hot and the gym has enough equipment to get in a nice little workout.

Beautiful , friendly hotel ! GREAT Staff . Been staying there for a few years now . Great secure yard area for kids and small yard games . Pool , hot tub and BBQ area very comfortable. Lots of outside sitting . Large lobby . Lots of room for your in town family to come and visit . Big screen tv's . Free breakfast , weight room , laundry

Friendly greeting at front desk. Breakfast was wonderful. Clean rooms with a pretty good view. Accessibility to lots of shopping. Very little traffic surrounding the hotel.

Only giving 5 stars so my review shows! I recently stayed at this hotel with family and the room was DISGUSTING!! The bed sheets had yellow stains on it as well as other furniture in the room had bodily fluids looking stains. I know it’s a hotel and plenty of people are coming in and out but housekeeping needs to do a better job at keeping things sanitary! The front desk didn’t even change my room and said it was to late and housekeeping was gone for the day. Completely unbelievable I wish could upload the pictures I took just to show how unsanitary it this hotel is.

We traveled through Long Beach on our way to Maui for our Anniversary. This hotel was a fantastic find! Not only did we get a spacious room, the bed was comfortable too. There was a sofa with two rolling ottomans so we could both watch tv and put our feet up which was clever to offer. The biggest draws for us were the complimentary shuttle to and from the airport and the breakfast offered. It was a very nice breakfast with many selections to choose from. We also went to check out the pool and hot tub which we didn’t use but would have if we were staying longer.

My family and I stayed at this property the night before a cruise. They were wonderful, room was clean, my son enjoyed the complimentary breakfast, everything was amazing. We ended up going back there the day after the cruise until our flight and they were all wonderful again! We will be back !

Thanks to the staff, my stay was exceptional. Check in caught I left my id on the counter, breakfast staff got me ice when I burned my finger, front desk staff printed needed doc when business center printer would not. Good room and good hot breakfast.

Incredibly friendly and helpful staff. The manager (sorry, I don’t remember her name) even loaned me her personal phone charger overnight. Great and easy airport shuttle service. Clean and safe place to stay!

I thought my stay at the Hampton inn was great! Very clean and professional. The room was nice the only thing was missing was a microwave! It's in a great location with restaurants in walking distance and right by the airport!... I enjoyed my time there and would definitely stay again!

My family has stayed at a lot of hotels over the years but never experienced such a thoughtful and welcoming front desk person like we did the other evening. We called to request a shuttle from the airport and the woman said she would be there in about 10 minutes and for us to wait inside since it was cold out (which is was). She picked us up right on time. On the drive to the hotel she gave us excellent recommendations for food that evening. Once we arrived at the hotel, she checked us in. The online checkin system assigned us a room but she changed it because she said the new room would be more convenient to my family which included my 3 young children. She was working her rump off and was so busy but still was so incredibly nice.

Great spot to stay when visiting LA. There are plenty of places to eat around the hotel and it is located in a perfect spot for those hungry to go site seeing. About an hour from the city and about a half hour away from many of the fun activities that are highlighted and recommended in the area. Also offers a pool and hot tub to enjoy when hanging at the hotel. Complimentary breakfast and hygiene products for those who may forget a thing or two on their trip!