1/5 Cielo A. 3 years ago on Google
(Translated
by
Google)
They
called
my
mother
from
the
Orange
Store
in
Santa
Perpetua
and
told
her
that
she
had
an
offer
to
renew
the
terminal.
Overall,
the
offer
was
to
change
the
mobile
again,
because
the
last
renewal
was
done
with
them.
In
the
end
he
did
not
buy
a
terminal,
but
a
Tablet,
after
offering
him
everything
of
course
and
they
"encasqueban"
insurance
for
the
free
Tablet
for
a
few
months
and
that
it
had
to
happen
to
cancel
it,
forcing
him
in
a
certain
way,
because
they
indicated
that
it
was
mandatory.
In
addition,
they
registered
a
Tranquility
Orange
service
without
notice
and
that
he
was
billed
from
that
moment.
As
a
result,
we
had
to
call
the
att
customer
service
to
cancel
both
services
and
we
filed
the
corresponding
claim,
so
they
paid
the
amounts,
and
they
told
us
from
there
that
yes,
there
are
indeed
stores
with
bad
commercial
practices:
they
force
to
take
out
insurance
when
it
is
not
compulsory,
they
provide
services
without
warning
...
and
they
recommended
that
we
look
for
another
store,
and
we
did.
We
have
recently
renewed
a
mobile
terminal
in
the
Orange
Mollet
del
Vallès
Store,
and
the
truth
is
that
everything
was
correct
and
no
incident
with
them.
(Original)
Llamaron
a
mi
madre
desde
la
Tienda
Orange
de
Santa
Perpetua
y
le
dijeron
que
tenía
una
oferta
para
renovar
terminal.
Total,
la
oferta
era
para
que
se
cambiara
el
móvil
de
nuevo,
debido
a
que
la
última
renovación
la
hizo
con
ellos.
Al
final
no
compró
terminal,
sino
Tablet,
después
de
ofrecerle
de
todo
por
supuesto
y
le
"encasquetaron"
seguro
para
la
Tablet
gratuito
durante
unos
meses
y
que
debía
de
pasar
para
cancelarlo,
obligándole
de
cierta
manera,
porque
le
indicaron
que
era
obligatorio.
Además
le
dieron
de
alta
un
servicio
Tranquilidad
Orange
sin
aviso
y
que
se
le
facturaba
a
partir
de
aquel
momento.
Resultado,
tuvimos
que
llamar
al
servicio
de
att
al
cliente
para
dar
de
baja
ambos
servicios
y
pusimos
la
reclamación
correspondiente,
por
lo
que
abonaron
los
importes,
y
nos
indicaron
desde
allí
que
sí,
que
efectivamente
hay
tiendas
con
malas
prácticas
comerciales:
que
obligan
a
contratar
un
seguro
cuando
no
es
obligatorio,
que
dan
alta
servicios
sin
avisar...y
nos
recomendaron
que
buscáramos
otra
tienda,
y
así
lo
hicimos.
Recientemente
hemos
renovado
terminal
móvil
en
Tienda
Orange
Mollet
del
Vallès,
y
la
verdad
que
todo
fue
correcto
y
ninguna
incidencia
con
ellos.
