1/5 M Carmen Luque M. 2 years ago on Google
(Translated
by
Google)
Good
afternoon,
8
hours
of
waiting
to
be
attended
to.
Yesterday
I
had
to
go
to
the
emergency
department
of
the
Hospital
de
Granollers
for
a
low
back
pain.
Soc
Aux.
Nursing
and
Social
Health.
Check-in
time
11.27am
-
Check-out
time
7.47pm
At
3
hours
of
waiting
I
went
to
the
reception,
I
asked
if
there
was
still
a
long
wait,
he
told
me
that
he
had
1
person
in
front,
but
that
they
had
entered
3
months,
depending
on
the
condition
of
the
patient.
So
far,
understandable.
From
2.30pm
to
5.30pm,
in
3
hours
I
think
it’s
enough
time
to
cater
for
4
people.
At
5.30pm,
they
call
me
to
get
into
a
BOX,
to
leave
me
parked,
literally.
I
asked
a
nurse
if
there
was
much
left
to
be
cared
for,
she
said
that
the
emergency
rooms
had
been
put
together
with
scheduled
visits,
which
I
had
to
wait
for.
I
asked
a
nurse
if
she
could
leave
me
a
charger
for
my
cell
phone,
it
had
been
many
hours
and
if
I
ran
out
of
battery,
I
couldn’t
warn
anyone
to
come
pick
me
up,
I
never
saw
her
again.
I
asked
another
nurse
if
she
was
too
much
to
be
seen
as
she
had
been
waiting
for
8
hours,
she
asks
me
if
here
in
the
box,
I
tell
her
no,
but
it
was
8
hours
total.
I
felt
completely
invisible,
I
was
seen
by
nurses,
radiologists,
doctors,
paramedics
and
none
of
them
had
the
attention
to
look
at
the
admissions
document
or
ask
me
if
they
had
done
an
x-ray
or
had
treated
me.
.
I
find
it
very
unethical
and
lack
of
empathy
for
patients,
the
indifference
I
suffered
and
I'm
sure
like
me
more
users
of
this
service,
I
ask
never
to
return
again
and
at
least
the
first
thing
I
will
do
is
go
to
care
of
the
user
to
make
a
claim,
because
if
users
do
not
raise
their
voices
no
one
hears
us.
When
I
was
treated
by
the
doctor,
who
had
seen
him
before
and
he
to
me,
he
said
sorry
that
they
hadn’t
told
him
I
was
in
the
box.
I
found
all
excuses,
I
think
it
is
very
little
effort
to
approach
a
user
to
ask.
My
face
fell
in
shame
and
I
was
helpless,
all
this
added
to
the
pain
I
had,
that
I
could
neither
sit
nor
stand.
(Original)
Bona
tarda,
8
hores
d'espera
per
ser
atesa.
Ahir
vaig
haver
d'anar
al
servei
d'urgències
de
l'Hospital
de
Granollers
per
un
tema
de
lumbàlgia.
Soc
Aux.
Infermeria
i
Sociosanitària.
Hora
d'entrada
11.27
h
-
Hora
de
sortida
19.47
h
A
les
3
hores
d'espera
vaig
adreçar-me
a
recepció,
vaig
preguntar
si
encara
en
quedava
molta
espera,
em
va
dir
que
tenia
1
persona
al
davant,
però
que
havien
entrat
3
mes,
depèn
de
l'estat
del
pacient.
Fins
aquí,
comprensible.
Des
de
les
14.30
fins
a
les
17.30
h,
en
3
hores
crec
que
és
temps
suficient
d'atendre
a
4
persones.
A
les
17.30
h,
en
criden
per
entrar
en
un
BOX,
per
deixar-me
aparcada,
literalment.
Vaig
preguntar
a
una
infermera
si
quedava
molt
per
ser
atesa,
en
va
dir
que
s'havien
ajuntat
les
urgències
amb
visites
programades,
que
sí
que
n'havia
d'esperar.
Vaig
demanar
a
una
infermera
si
em
podia
deixar
un
carregador
pel
mòbil,
feia
moltes
hores
que
estava
i
si
em
quedava
sense
bateria,
no
podia
avisar
a
ningú
que
vingui
a
buscar-me,
no
la
vaig
veure
mai
més.
Vaig
preguntar
una
altre
infermera
si
quedava
mol
per
ser
atesa
que
feia
8
hores
que
estava
esperant,
em
pregunta
si
aquí
en
el
box,
li
dic
que
no,
però
eren
8
hores
totals.
Em
vaig
sentir
completament
invisible,
em
van
veure
infermeres,
radiòlegs,
metges,
sanitaris
i
cap
d'ells
va
tenir
l'atenció
de
mirar
el
document
d'admissions
o
preguntar-me
si
m'havien
fet
una
radiografia
o
m'hi
havien
ates.
Trobo
molt
poc
ètic
i
manca
d'empatia
pels
pacients,
la
indiferència
que
vaig
patir
i
que
segur
com
jo
més
usuaris
d'aquest
servei,
demano
no
haver
de
tornar
mai
més
i
si
mes
no
el
primer
que
faré
serà
anar
a
l'atenció
del
usuari
per
posar
una
reclamació,
perquè
si
els
usuaris
no
alcen
la
veu
ningú
ens
escolta.
Quan
em
va
atendre
el
metge,
que
l'havia
vist
anteriorment
i
ell
a
mi,
em
va
dir
que
disculpes
que
no
li
havien
dit
que
jo
hi
era
en
el
box.
Em
va
semblar
tot
excuses,
crec
que
és
molt
poc
esforç
acostar-se
a
un
usuari
per
preguntar.
Em
va
caure
la
cara
de
vergonya
i
vaig
tenir
impotència,
tot
això
sumat
al
mal
que
tenia,
que
no
podia
ni
seure
ni
estar
a
peu
dret.
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