1/5 Przemysław P. 2 months ago on Google • 4 reviews New
Very
poor
experience
when
it
comes
to
the
Customer
care
and
reservation
management.
We
had
problems
before
the
stay
and
also
during
the
check-in
at
the
Hotel:
1)
Hotel
forced
us
to
pay
in
advance
despite
we
had
a
flexible
option
which
costed
more
and
they
didn't
provide
us
the
refund.
If
we
didn't
provide
the
guarantee
in
an
equivalent
price
of
a
full
stay
then
they
would
cancel
our
reservation...
2)
At
the
hotel
desk
during
the
check-in
a
man
from
the
Customer
staff
informed
us
that
one
of
our
reservations
in
cancelled
because
they
did
the
overbooking
and
that's
our
problem.
We
had
to
almost
BEG
THE
STAFF
for
doing
some
efforts
to
provide
us
the
room
at
least
for
one
night
so
that
later
we
can
find
a
solution.
Fortunately,
after
around
1
hours
of
digging
in
system
the
guy
from
the
hotel
staff
have
managed
to
re-organize
the
rooms
and
fix
our
reservation.
3)
We
received
one
room
different
than
we
booked
-
with
two
separate
beds
instead
of
one
twin
bed,
and
we
didn't
got
the
price
adjusted.
In
overall
our
stay
was
fine,
however
our
positive
attitude
was
totally
broken
due
to
the
stress
we
had
during
the
check-in
situation.
Edit:
the
Hotel
claimed
that
something
is
wrong
with
my
credit
card
so
that
I
need
to
pay
in
advance,
however
I
have
verified
that
with
my
bank
and
the
isuue
was
on
hotel's
side
because
their
system
is
insecure
and
not
aligned
with
mandatory
3DS
security
standards
so
the
transaction
couldn't
go
through.