Incredibly disappointed in this hotel. The long and short of it is if you want to book, l suggest elsewhere. My fiancé and I booked a trip to Paris with the intention of celebrating our engagement. We arrived and once we checked into our room, recognized that there was only a bathtub, and no shower within the room. When we inquired if this is something that could be changed given my fiancé needs accessibility accommodations in order to wash himself that could not be afforded by a bathtub, we were told that we should have requested a shower directly and that there were no rooms available for that night for us to switch into that have a shower. We were also told that for the following three nights of our stay, if we were switched into a room with a shower that was of a lower category and price point, we would not be refunded for the difference in price because we should have been more responsible to request a shower. Now I want to be clear: my room booking listed a set of services that said “shower” as one of them. Beyond that, I think it is perfectly reasonable to expect that you room has a shower of some sort as opposed to assuming a room would have a bathtub solely as a means for washing yourself. We presented our booking confirmation that said we would have a shower and were told that 1) all of the services listed are not guaranteed and we should have known to read it as such since it is at their discretion if they offer it (for context: other services said things like the room had AC, had a television, had a hair dryer, had WiFi, all of which were present). We then were told that, prior to checkin, when presented with a form that asked if our preference for our room would be a higher floor, a ground terrace, or a bathroom with a tub, we selected higher floor, we should have intuited that that meant our room would have a bathtub (again, we did not choose the bathtub option but should have known that the higher rooms only have bathtubs). As you can imagine, this was quite an unfortunate situation. What made it worse is that the manager of the hotel (whose name I believe is Jason) and staff were quite combative and accusatory in their reasoning as to why we could neither be refunded appropriately nor accommodated more appropriately. I pride myself on being a reasonable hotel guest and really try to be understanding when miscommunications happen. However, in this situation I really do not believe we (my fiancé and I) operated with anything but the confirmation that we had that said we would have the accommodations we expected. Further, I do not believe that how the situation was handled was neither fair nor thoughtful. We were told we could be offered free breakfast as a solution when really we just wanted to be given back money for services that would not be rendered if we moved to this significantly smaller and cheaper room. The hotel manager was resolute that he should quote “not lose money” on this hotel stay, and that in this interaction, we should not be refunded. Sometimes it’s about the principle of behavior and It’s disappointing that this hotel couldn’t acknowledge that they might have just messed up with their listing and done the right thing to make amends on truly accommodating basic services. I imagine the manager (who never actually gave us the decency of a face to face cofnversation, even when requested, but instead chose to only talk via the front desk staff) could have been a lot more thoughtful but chose a different path. This has had to be some of the most mind boggling customer service I have ever seen. At risk of your trip being stressful, I would suggest other establishments.

We were a group of 13 who had a variety of rooms and each person was very happy with thier rooms. Small incidents in some rooms were handled quickly and without further issue- a shorted fuse (from the hotel provided hair dryer) and a stuck bathroom door (repaired within 2 hours). The location was great, the staff all very nice and accommodating, the rooms very stylish and clean, the courtyard type layout was nice, and our room was very quiet.

⭐⭐⭐⭐⭐ I had an amazing stay at Hotel Les Deux Girafes! The rooms were not only nice but also impeccably clean and incredibly spacious, providing a comfortable and relaxing ambiance throughout my visit. The breakfast selection was diverse, offering a wide variety of delicious options to cater to different tastes, making every morning a delightful experience. The staff was exceptionally friendly and always ready to assist with a warm smile, making me feel truly valued and cared for during my stay. The hotel's location was a huge plus, with the metro station just a quick 2-minute walk away, making it convenient and easy to explore the city. The added perks of having a gym and spa on-site were fantastic, allowing me to stay active and indulge in some much-needed relaxation. I highly recommend Hotel Les Deux Girafes to anyone looking for a perfect blend of comfort, convenience, and outstanding service. You won't be disappointed!

We stayed in this hotel for two nights and it was incredible! The room was very clean and the staff was so kind. I would 100% recommend it for your stay in Paris. The position was also very good and near 2 metro stations. I would definitely choose it again!

We needed a small break from relatives while we were visiting Paris, so we booked a room here last minute for a night. We had our daughter with us, and we had such an enjoyable evening. AC, big bed, and a nice bathroom. If we stay in this area again, we will definitely be sure to book our stay at this hotel.

Stayed for a few nights last summer and have already booked here for our next trip this fall! The rooms were quiet and comfortable and the location was great. Our room faced the courtyard and we had no road noise whatsoever. I loved the decor and even used their small but well equipped gym a few times and it was great. Staff was helpful with local recommendations. Highly recommend.

A super comfortable and pleasant stay at The Two Giraffes. Travelling solo, the local area felt safe at all time of day and night and it was full of places to eat and drink within a short walk. Several metro stations within a very short walk means you can reach different parts of Paris easily. Excellent service and very comfortable room - I was staying in the smallest type of room and it was perfect for me. When I come back I'd like one of the lower level rooms, I think it seems more private.

I stayed at Les Deux Girafes for two nights. I absolutely loved my stay, it truly felt like home away from home. The room was super spacious and comfortable. And the beautiful view on the patio was the absolute cherry on top! I truly recommend!!!!

Very good modern hotel in perfect location. All the staff were very helpful and with a smile. They all speak English. (for those who can understand what I mean)

From the moment we entered the hotel, we felt like family. The staff is highly knowledgeable and helpful. While the location isn't near the large tourist areas, it is very close to public transportation and accessible to so many nearby restaurants. We were only 20 minutes away from the Eiffel Tower or The Louvre. The room was very clean, comfortable, and relaxing. I highly recommend staying here and trying their hot chocolate.

Highly Recommended it all depends what your plans are the hotel is strategically located near metro stations that get you to different areas of Paris

The hotel is modern, funky and stylish but not at the expense of comfort. My room had everything I needed and I also enjoyed using the public areas – I just can't fault the facilities. And the staff are charming, helpful and professional. Highly recommended!

Thanks for the remarkable hospitality, attention to every detail and the genuine care provided by Jason (front-desk), my stay has been absolutely marvellous. Cannot wait for my next visit to Paris and staying at Hotel Les Deux Girafes!

We liked the hotel very much. It is modern, clean and creatively decorated. The breakfast was very good. The staff is very friendly. We did not lack anything. We recommend this hotel.

Great hotel, staff is very friendly and accommodating. The rooms have a nice, modern, airy feel. Both the hotel and the rooms are very clean.

A hip, modern, fresh, new boutique hotel in the 11th arrondissement. Very helpful staff. Thank you Kelly for snagging us some great reservations! Our room came decorated with rose petals and candles in celebration of our wedding anniversary. Again, thank you! The hotel is small and quiet with minimal resources but who’s hanging around the hotel anyway? The main downside is the 20-30 minute daily Metro ride to the city centre—although the Metro is convenient and easy. It’s worth it if you get a good rate on the hotel and don’t mind the trek. The 11th arr. is an “up and coming” neighborhood with hip local vibe and lots of great restaurants. Our favourites were Brasserie Martin, Scaria and The French Bastards (as recommended by the hotel) but there is a lot of choice at all price points. Don’t hesitate to escape the city centre, put on some red nail polish and a scarf and make like a local in the 11th arrondissement.

My daughter and I enjoyed a wonderful week in Paris with Les Deux Girafes as our comfortable home for the week. We very much appreciated the service, comfort and location.

We had an amazing stay at Hotel Les Deux Girafes. Would come back and stay here again. The staff were great and the hotel is located in a great area.

We had an amazing stay at Hôtel les Deux Girafes. Thank you to the exceptional staff for making our trip special. We’ll be back again soon.

We've booked the hotel for 5 nights due to recommendation from friends to stay in Marais. It didn't disappoint. We requestet a quiet room in advance. Normally requests are more or less ignored. We arrived and they told us they have one of the most quiet rooms for us as requestet! We really appreciate that our request was fulfilled. Indeed the room was soooo quiet. If you are "on the road" from morning to evening a good sleep is necessary. The hotel is in a side street in a quiet neighbourhood. The club room is small but you have all you need. Fridge, bed, closet, bathroom with hairdryer, safe, tv, phone... Everything was clean. We requested another blanked which we got. All staff were super nice and helpful. The only thing I PERSONALLY didn't like where the pillows. There are 2 pillows available. One larger and one smaller. Normally in hotels one of the pillows is harder and the other one softer so you can choose how you sleep at home. Unfortunately both pillows are hard. I had some issues to sleep one both of them. It would be better to have 2 different pillows. One hard and one soft as I think every guest has different preferences on that and you can choose what is good for you. In any case if we return to paris we will stay there again and recommed it to our friends and family. By the way we did a lot by walking and not using metro. You are at the Seine in 30 mins, at louve in 45 mins. If you wanna see at lot we recommed to walk :)

Excellent service by hotel staff. Rooms very clean and comfortable. Our stay was very pleasant, especially due to one of the hotel staff members (Jude), he saved our New Year’s Eve. On our way to our restaurant reservation in the city center we got stuck in the metro and streets were blocked, (horrible experience). We couldn’t even make it to the restaurant on time and our cab driver had us get out since we were stuck in traffic for 45 min. Jude welcomed us back in the hotel at 23:45 with open arms, where we drank, and celebrated the start to a new year. Thanks to him the evening was saved and reconfirmed the amazing hospitality at Les Deux Girafes!

Stayed for 4 nights as a family of three and had a wonderful time. Staff were friendly, room was gorgeous and quite large by Paris standards and looked out onto a beautiful private garden. We appreciated the well-equipped gym and location close to amazing boulangeries, restaurants and multiple métro lines.

We very much enjoyed our stay at Hotel Les Deux Girafes. All the bullet points to a great stay were checked - friendly and accommodating staff, aesthetically pleasing design, clean room, and located in a nice area. We stayed in a family room and it was perfect for our family of 3. I highly recommend and hope to come back!

We stayed in the hotel for 7 nights and can very much recommend it. -The people in the reception desk were always welcoming, kind, professional and helpful! Thanks! -The hotel is clean and beautifully designed. Our room was cleaned every day, and we got more drinking water, tea and nespresso coffee ☕️ The small refrigerator in the room was also great! -There’s a small gym (if you still have energy after exploring Paris) -The room was quiet, but not as silent as I like. We could hear door rooms slamming, and the pipes of other bath rooms being used. -The hotel (with a restaurant) weren’t vegan friendly, but there are lots of supermarkets (also bio stores), restaurants and bakeries around and we really enjoyed the location, as it was well connected by public transportation but not overwhelmingly touristy. I highly recommend and would totally visit again if / when we are around!

Absolutely loving our stay here! Rooms are spacious and CLEAN The staff is extremely helpful and efficient!! Will be trying the breakfast tomorrow but I’m sure that will be amazing!!! The bathrooms are luxurious! The first time in a while I have not wanted to leave the hotel and just enjoy it!!!

Hotel Les Deux Girafes is becoming our "go to" hotel in Paris. It's clean, comfortable, cool vibes, ... and quiet! I am a light sleeper so for me to say a hotel is quiet is really saying something lol. Most of the rooms face a nice inner courtyard and not the street. Marie at the front desk is helpful and gracious, it's almost like seeing a familiar friend when we arrive. Great restaurant attached as well.

I stayed for 5 nights at Les Deux Giraffes' and it exceeded my expectations of what a Paris hotel can offer. The room I had facing the courtyard was completely quiet, no traffic noise and no major parties even over a weekend stay. The space of the room was really generous compared to other hotels I've stayed at throughout Paris. The breakfast was well stocked with tasty and high quality food. It wasn't a very far walk to great neighborhood spots or restaurants, and I always felt safe in returning to the hotel at night. I would not hesitate to re-book the next time I stay in Paris.

Beautifully designed boutique hotel in an amazing location! The staff was lovely, and the food and drinks were excellent. The rooms were fantastic—very thoughtfully put together with an environmentally-friendly approach. There were large bottles of shampoos and soaps as well as water in glass bottles. The only challenge was the shower, which was hard to use without getting the place wet. Overall, this hotel is a fantastic experience, especially for design lovers and those who care about hotels reducing their environmental impact. I’ll definitely stay here again.

Beautiful hotel with great service and location, helpful staff, and a delicious restaurant. Highly recommend!

Amazing stay, very polite and helpful personnel, super clean, in an area with many options when it comes to bars and restaurants, easy access to more central places, only 14' from gare nord by métro. I will definitely go back again 🙂😃

Fantastic hotel, clean and new, very convenient parking just opposite if you need it. Nice having a quiet garden in the centre to escape the hustle and bustle. Close to tonnes of cafes and restaurants, public transport, and famous nightlife strip in oberkampf. Rumour has it even @rue_des_bois have stayed here!

01.11.2022 UPDATE: Over the past month, I've been contacted several times by the manager. He has repeatedly apologized for the incident and I received a full refund for this stay. He has also offered to host me again at his expense, if and when I am comfortable doing so. 12.11.2021 I would give this review zero stars if it were an option. Let me follow this by saying, up until the incident on Saturday, I was prepared to give this hotel raving reviews. Check-in: I checked in on Thursday, December 9th. My temperature was checked along with the Green Pass as soon as I approached the front desk. The attendant was very polite and helpful. He checked me into the hotel and presented me with one card key. I asked him for a second key as my sister was joining me the next day and the room was reserved for two adults. He took a copy of my credit card and passport page. I was not too happy about this, given the worldwide issues with identify theft and attempts to use my credit card. The rooms: Though small, were very nicely decorated and had everything you need for a quick/short stay in the city. Everything was clean and there were ample supplies of towels, lotion, soap, and toiletries. There were even complimentary (large) bottles of water and varied tea. I slept well the first night. No issues with noise. My sister joined me on Friday December 10th. Coincidentally, this was our birthday. We had a great day and opted to dine at the restaurant at the hotel. The food was great and the waiter was very patient, attentive and professional. We retired to our room after dinner and I was in a really good sleep until my sister shook me awake. She said someone was at the door. I jolted awake. I honestly thought the knocking I heard was in my sleep/dream. Sure enough someone was knocking on the door. It was 4:15a. Slightly disoriented, I asked who it was. There wasn't a peephole so I could not look out and I was not about to open the door. The person identified himself as Alex. I told him he had the wrong room. I was certain he had the wrong room as neither my sister nor I knew anyone in Paris and we did not order anything for delivery. We were not expecting anyone and certainly not at that hour of the morning! Alex thought I was playing and again insisted I open the door. I again told him he had the wrong room. I asked him who he was looking for and he said Mar. I told him, wrong room, and if he did not leave, I would alert the front desk. This is when Alex said the guy at the front desk sent him to the room. I tried calling down to the front desk using the phone in the room and remember the phone was not working. No dial tone. I again told Alex he had the wrong room and I would call the police if he did not leave. Using my cell phone, I called the front desk to let the attendant know we had someone at the door and did not know the person. The attendant said he sent them up to the room because he asked for me. I asked him what name he (Alex) gave, and he said "Mar". I told the attendant that was not my name. He said he knew but because my first name starts with "Mar" he thought it okay to send Alex to my room. I was furious!!! The front desk attendant, who I later found out was Eudorick, didn't try to contact me on my cell phone (he had the number) before sending a complete stranger up to the room where it was just me and my sister. I am grateful he did not give him a room key. It would not have ended well for Alex or Eudorick. Not only did Eudorick violate my privacy, but he also put my life and that of my sister's at jeopardy. That was a huge safety breach and neither my sister nor I were willing to overlook it. We could not go back to sleep after that and did not feel safe or comfortable staying at that hotel. I should note at this point, the room was paid in full (€436) and had been since 13 October 2021. After ending the call with Eudorick, I immediately booked a room with Hilton La Defense. Since it was 5:00a, they were going to charge for two nights. Such an inconvenience!

Lovely hotel. Super reception staff so helpful and caring. Breakfast fine, drinks at the bar good. House keeping to the highest standard. Lovely location, great to get around Paris on the metro. Worth a visit great place to stay.

Fantastic boutique hotel, with very friendly, courteous, and helpful staff. It is in a great location, on a quiet street, but super close to the Metro and Rue Oberkompf. Our room was big, clean, and functional. We will definitely stay here again.