1/5 Carolina 10 months ago on Google âą 2 reviews
My
recent
visit
to
this
spa
was
marred
by
a
cascade
of
disappointments,
beginning
with
the
booking
process.
Two
hours
before
our
scheduled
duo
massage
with
scrubbing
at
16:30,
we
paid
in
advance
as
advised
by
receptionist.
However,
just
15
minutes
later,
the
spa
called
to
inform
us
that
our
session
was
pushed
to
17:30
due
to
availability
issues.
After
agreeing
to
the
new
time,
we
received
a
confirmation
message
for
our
initial
16:30
slot,
only
to
be
told
later
that
it
was
a
mistake,
the
time
was
meant
for
another
client.
This
confusion
lasted
approximately
15
minutes,
leaving
us
with
limited
options
as
the
procedure
was
already
paid
for
by
card.
With
the
refund
process
posing
additional
stress,
given
the
complication
of
my
card
being
from
another
country,
we
reluctantly
accepted
the
NEW
rescheduled
time
of
18:30,
as
17:30
wasnât
available
anymore
âinitial
suggestion
was
a
mistakeâ.
The
disappointments
at
this
spa
continued
with
a
simple
request
for
water.
When
my
friend
and
I
asked
for
water,
the
response
was
"go
back
upstairs
for
water."
We
politely
inquired
if
she
could
bring
some
to
us,
only
to
be
met
with
further
resistance
as
she
stressed,
"itâs
upstairs."
Perhaps
sensing
my
growing
frustration,
the
lady
met
me
on
my
way
âupstairsâ
with
two
glasses
of
water.
As
if
the
lackluster
water
service
wasn't
enough,
the
actual
procedure
itself
left
much
to
be
desired.
My
friend
and
I,
booked
for
a
duo
experience,
happily
finding
ourselves
in
the
same
room.
However,
the
ordeal
took
a
turn
for
the
worse
as
my
friend
commenced
her
treatment
while
I
was
left
waiting
for
the
therapist
assigned
to
me.
To
add
insult
to
injury,
the
therapist
was
15
minutes
late.
It
was
a
disappointing
start
to
what
should
have
been
a
seamless
and
relaxing
spa
experience.
The
disappointment
continued
as
the
procedure
began.
The
scrubbing
solution
felt
like
freezing
oil,
and
far
from
the
promised
exfoliation.
The
shower
experience
was
a
nightmare
-
I
was
directed
to
join
my
friend
in
the
shower
as
if
boundaries
didn't
matter.
The
saga
of
disappointments
persisted
even
after
the
shower
ordeal.
Upon
returning
to
the
massage
room,
the
inconsistency
continued.
While
my
friend
promptly
received
her
massage,
my
therapist
arrived
a
staggering
8
minutes
later.
At
this
point,
any
hope
for
a
redeeming
experience
had
dwindled,
and
the
pervasive
sense
of
disappointment
prevailed.
During
the
massage,
the
door
was
constantly
open,
despite
our
repeated
requests
for
privacy.
The
massage
itself,
sadly,
failed
to
make
up
for
the
series
of
letdowns.
It
can
be
described
at
best
as
"ok-ish."
While
there
was
nothing
overtly
bad
to
report,
the
treatment
lacked
any
distinguishing
highlights
or
moments
of
genuine
relaxation.
It
felt
like
a
perfunctory
procedure
with
no
elements
that
stood
out
positively.
This
lackluster
massage
was
a
final
blow
to
an
already
tarnished
spa
experience.
The
accumulative
disappointments,
from
booking
confusion
to
tardiness
and
unremarkable
services,
paint
a
comprehensive
picture
of
an
establishment
falling
short
of
delivering
the
rejuvenating
and
enjoyable
wellness
experience
promised
to
its
customers.
To
make
matters
worse,
it
became
evident
that
our
treatments
were
inconsistent.
My
friend
received
additional
stretching
moves,
while
I
missed
out,
despite
paying
the
same
for
a
duo
experience.
The
disappointment
peaked
when
the
session
concluded
sharply
at
20:00,
disregarding
the
cumulative
23
minutes
of
lateness.
The
lack
of
professionalism
extended
to
the
departure.
No
staff
at
the
reception
during
our
exit
left
us
unattended
for
10
minutes
while
waiting
for
a
taxi.
This
experience
was
a
far
cry
from
the
rejuvenating
and
relaxing
visit
we
anticipated.
To
conclude,
this
spa
failed
to
deliver
the
relaxing
experience
we
anticipated.
I
strongly
advise
potential
customers
to
think
twice
before
choosing
this
establishment
for
their
wellness
needs.
It's
simply
not
worth
your
time
or
money.