Reply to vendor's comments (scroll down for original comment and screenshot proving the owner lied in his reply): Please review other negative reviews before booking and you will see this is a recurring theme with this barber who takes no professional responsibility to right a situation or compromise. I’m not the only one who has experienced this. The owner has lied in their reply. I did indeed mention 7-10 minutes, and definitely not 15. I even have the time of call to prove it and screenshotted. In that call I stated I was in the metro and arriving shortly. See photo attached, calling the vendor at 10:28, 5 minutes away. This is the vendors number as listed on google and to which he answered. There are 100 possibilities of handling that situation and Ricardo chose 1. That one choice reflects you as a business and the way you choose to treat customers. Through your inability to accept any responsibility, you are creating your own problems. Again, the issue is not a lack of understanding of your policy, it is the inflexibility that you have for clients you have both paid and make a concerted attempt to arrive on time, as indicated by the courtesy call I made. I also find it alarming to not propose any additional alternative solutions despite having paid in advance. You have essentially taken money from a customer. There is no clear relationship between customer satisfaction and paying in advance. Paying in advance is advantageous mostly for you, and there are plenty of other barbers who offer both options. Keep the 40 EUR, but be sure this review stays. Yes I am upset: I paid for a service that did not occur and where no courtesy or respectful accommodation could be made. That isn't customer service; that is a business asking customers to pay in advance and then turn around and use policy to keep that money without service. Your practices, in my humble opinion, are self-serving, customer hurting, inflexible and pretentious. Original comment: Welcome to Instant Barber where you can pay 40 EUR paid without getting a cut you scheduled and paid for days in advance. I would give this review 0 stars if I could, but the appointment didn't even happen! My regular barber was unavailable, so I relied on reviews and chose Instant Barber. I booked an appointment with Ricardo for 10:30 AM on a Sunday, during the middle of French vacations. I scheduled a few days in advance, and all the slots were open. I was forced to pay upfront, which I did, knowing barbers appreciate it. Sunday morning, while on the metro, I realized I would be 7-10 minutes late, still before 10:30. I called the salon to inform them, only to be told they couldn't take me because of a five-minute policy. They claimed to be fully booked for the day, which was odd given the open slots just days earlier. Despite having paid in advance, I tried to reach a compromise: - I could wait. - I could reschedule for later that day. - I could come back later. Every suggestion was shot down. I felt rejected, swindled and the man on the phone was just rude and did not let me speak or willing to compromise...it was still before 10:30. They made no effort to accommodate me—no offer to pay more, wait a bit, or even shorten the session. Nothing. Despite paying in advance, they refused to make any concessions. NO HAIRCUT WAS PERFORMED DESPITE PAYING. This was unprofessional and unacceptable, and I hadn’t even shown up yet. In my opinion, I will never pay in advance for a barber again, especially not at Instant Barber, who force you into this. This new trend of paying upfront via app or online is a way to trap customers and give barbers like those at Instant Barber the power to take advantage of it. I’m convinced if I had been there in person, no professional barber would have handled it this way. By the way, as I write this review, some slots were open for tomorrow and nothing booked Tuesday. could they not have taken me then?

I had been in Paris for over 2 weeks when one day I decided I need a hair cut. Just then I walked by L'instant Barbier and I stopped in. Ricarrdo was busy but he was able to fit me in right then. The cut was excellent and the atmosphere very nice. I will schedule another appointment with RIccardo in a few weeks to freshen up just before I return to the states. I highly recommend this barber and barber shop.

I travel all over the world and I love getting my haircut at different barbershops. This is probably one of the best haircuts I’ve had across a a dozen different countries! Ricardo is amazing! Five star review

Ricardo helped me change up my style in a modern way and showed great attention to detail. The espresso before the cut was a really nice touch too. Great experience for an affordable price. If I lived here, I'd absolutely return.

L’Instant Barbier is a top-notch spot in Paris. The barbers deliver impeccable haircuts with true expertise and professionalism. Clean vibrant atmosphere makes for an all-around excellent experience. Thank you Ricardo, I will come back again!

Première fois que je vais faire la barbe dans ce salon et j'en sors content: sympathique, efficace. Je pense revenir

Very solid haircuts and even better fade! The Baber shop is extremely clean and the ambiance relaxed. The barber is super friendly and easy to get along. Highly recommend whether for a vacation haircuts or monthly maintenance!

Ricardo gave me the best haircut I've had in my life, was super patient with my mediocre french, and he made me a delicious espresso before the cut. Any guy looking for a good haircut, especially those who normally dread the barber's chair, should pay him a visit at his nice little shop in the marais. Money well spent.

Anna timidly opened Riccardo’s shop door and asked him if does girls hair. Riccardo replied with a yes and told us to come back at 8:30pm. Anna was skeptical about a Barbier working on her hair while we walked around Paris. We showed up at 8:30pm and it ended up being a most, unexpected, wonderful experience. Riccardo did a great job on Anna’s hair. So then and there I decided to cut my long hair short as well. It was our first ever cut in Paris. Riccardo is absolutely amazing, accommodating. A top of the class stylist! We are loyal clients now and will be in next time we visit Paris. Cheers

Excellente expérience dans ce salon!!! Ultra professionnel et très propre, un service de très grande qualité qui se démarque de l’offre parisienne. Merci encore !!

After 2 weeks in Paris, my high fade needed a refresh! While in Le Marais, we walked over to Riccardo's shop and he kindly fit me in for an appt. (although he was fully booked for the day). I was very happy with his cut and if I'm ever in Paris again, I will definitely book with him again. Also note, the shop is chic and in a trendy area. You can't beat the vibe/scene! ;-)

Ricardo is the best. He fit me in with no appointment and took great care of me. I was in Paris on vacation and my beard trimmer doesn’t work there. I walked in to the Instant Barber needing help and Ricardo got me all trimmed up and looking good. Highly recommend!!

I have been living in Paris for four years, and it has been surprisingly difficult to find someone who can do the fade I want. In the US, fades/dégradés are much more of a thing. Well, I have finally found the place! Ricardo does the best fades and I feel so confident and "camera-ready" after. I never write reviews, but I will for this place because it's the best haircut in Paris!!

Awesome barber shop- best service in Paris! 👌🏻 I speak no French, but they were so accommodating, I didn’t have a chance to get my hair cut in New York before my flight- this place saved the day 😎 now I can look great for the rest of my time in Europe. Merci boucoup!

Riccardo au top ! Toujours très chaleureux et pro’ !

Ricardo a été très professionnel, j'ai beaucoup apprécié

My husband came in and got his hair cut by Ricardo and he was fabulous! The cut was perfect and even made me a coffee whilst I waited! Excellent barber for travellers from Australia! Magnifique ⭐️⭐️⭐️⭐️⭐️

Super expérience ! Parfait résultat

Super friendly I walked by and asked if I need it an appointment. He made one for the afternoon. Limited English but just show a picture of what you want and you will be fine! Great service I’ll be back next time I’m in Paris! 35 Euros for a clean fade!

Fantastic haircut. I’m visiting Paris at the moment. I just dropped in and Riccardo fitted me in and was so friendly and professional. He did a fantastic job. I highly recommend Instant Barber.

Had a cut and beard trim by Riccardo. Great atmosphere with a delicious coffee to start, then a relaxed experience. Second time coming to this barbers and I’m not disappointed - the haircut and beard trim look really smart. Thank you!

I recently visited this salon and found the place to be quite nice. The ambience is pleasant and welcoming, making for a comfortable experience. However, I must say that the barber was not the most competent. Having had haircuts in Paris, I've experienced better skill and attention to detail for the same price. While the environment is great, the quality of the haircut left something to be desired.