1/5 Jennifer Z. 2 years ago on Google
I
checked
out
about
half
an
hour
after
noon,
the
check
out
time.
The
staff
who
only
spoke
French
and
not
English
was
very
rude
and
yelled
at
the
top
of
their
lungs
at
me
as
well
as
banged
on
the
door
as
forcefully
as
possible.
It
was
one
of
the
worst
hotel
interactions
I
have
had.
This
location
has
lower
reviews
than
the
other
hotels
in
the
area
in
the
same
B&B
chain
but
charges
about
20
euros
more.
When
waiting
in
the
lobby,
a
guest
asked
to
use
my
phone
in
French
and
told
me
to
go
back
to
my
country
when
I
could
only
speak
English.
The
staff
assisted
with
this
and
removed
the
guest
from
the
lobby,
but
the
hotel
location
does
not
attract
polite
guests.
It’s
disappointing
that
the
hotel
response
was
that
the
issues
never
occurred.
At
other
hotels,
the
staff
are
very
polite
and
professional
in
handling
late
check
out
situations.
I
also
had
an
issue
with
accidentally
booking
a
different
location
in
the
chain
without
refund,
and
the
staff
couldn’t
assist
so
I
had
to
resolve
the
issue
myself.
It’s
also
strange
that
the
public
phone
numbers
don’t
work
for
this
hotel
chain.
I
believe
many
issues
could
be
resolved
if
the
hotel
rooms
had
phones
inside
so
the
staff
can
call
guests
directly
instead
of
banging
on
room
doors.