1/5 Souzan A. 2 years ago on Google
This
hotel
is
the
best
example
of
investment
in
marketing
as
opposed
to
quality
and
service.
Poor
(very
poor)
service
in
an
average
residential
piece
of
land
with
nothing
of
interest
around.
5
stars.
How?
I
traveled
from
Los
Angeles.
Long
trip.
Checked
in
,
unpacked
two
suitcases,
and
18
hours
later
repacked,
checked
out,
and
checked
in
to
another
hotel.
Simply
unbearable.
Especially
at
$4,100
a
night.
The
poorest
customer
service
imaginable
(they
may
as
well
be
a
one
or
two
star
establishment).
Staff
are
unwelcoming
and
constantly
on
their
cell
phones.
Munching
on
food
and
sucking
on
their
teeth
as
they
bring
out
your
very
cold
coffee.
Same
for
the
below
average
,
and
cold,
breakfast.
Frumpy
and
unkempt
with
not
as
much
as
tucking
in
their
polo
shirts
in
their
over
worn
khaki
pants).
No
oversight.
No
training.
That
hot
tub
with
Eiffel
Tower
view:
it
is
in
a
very
narrow,
crowded
with
furniture,
balcony.
Hopefully
you’d
know
how
to
operate
it
since
the
staff
doesn’t.
Same
goes
for
turning
up
the
heat
in
the
room
(25
is
the
maximum-I
was
told
by
the
valet.
yes,
the
valet
escorted
me
to
my
$4100
a
night
suite).
No
management
or
hierarchy
in
this
hotel.
Nor
a
concierge
on
duty
(it’s
outsourced!!!
“remote
concierge”).
Overwhelming
perfume
odor
throughout
the
hotel
(nauseating
head-pounding
perfume
smell)
to
compensate
for
a
poor
ventilation
system
in
an
old
building
remodeled
and
over-stuffed
with
useless
trendy
furniture
to
compensate
for
all
the
above.
This
hotel
is
a
serious
triumph
of
the
new
age
marketing.
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