Was served by Jane, excellent professional experience. Will return. Recommend

Fantastic customer service, i had a problem with my boots they replaced on the spot and were very apologetic. Such a quality business with great support. Customer for life.

Great retail experience, store had in Stock what I shopped for. Knowledgeable staff found right size etc no probs. Pricing is appropriate for well made items. Store layout is bright & layed out for shoppers & browsers. Easy entry on the ground floor. Receipts are emailed as an option. And your on their system.

Fantastic service by Jack. Clean and very well presented store

A great overall experience! First time customer to the brand, and was apprehensive given reviews of poor customer service, but came away with a great pair of boots and experience. The person that assisted me was a bit standoffish at first, but quickly became much more friendly as we talked. They explained a lot about the brand, the boots, and was more than happy to help me try on lots of different styles and sizes. We ended up having a great laugh with all of the staff that were there when I changed my mind on the style last minute. Would certainly return to this store!

Went in over the weekend to get a belt. First time customer to the brand. Quickly assisted by a knowledgeable young man who advised me what size I should be looking for and which designs they had. Managed to find one I liked. Great customer service. Will be returning to the store and brand.

Fantastic products of the highest quality. Friendly and attentive staff. It's always a pleasure to shop with RM Williams in Geelong. Thank you once again for a great shopping experience.

Very disappointing experience with the Risden lace up boot from this company, upon unboxing my first pair I found them to be scratched ( this was not the texture of the leather) with multiple eyelets falling out. The staff were helpful and managed to source a second pair after a couple of weeks delay, much to my amazement the replacement pair were just as bad! At this stage I was advised by RM Williams to accept a refund, which I did. I have since visited the Wooten shoe store in Richmond and ordered myself a fully customised, handmade pair of lace up boots - made in Ballarat.