I was there promptly at 8am as a walk in. I had an appointment for Monday and explained to the woman that I was unable to make that appointment. I had a 5 day window to get my test done for my new employer. The woman said that they dont do drug tests on Satuday and she had 2 clients coming in for apointments and she could not help me. I sat in the lot for 20 minutes looking for another location. No one came in the 20 minutes I was there. I found another location 20 minutes away. They were very busy full lobby and took great care of me. Southwoods Quest was worth the 20 min drive!👎👎

Absolute horror! They had to send a test out and took EIGHT days. This delayed treatment. For added fun, they code things wrong, and I got a $260 bill for tests I have a $0 copay on all labs. This is called "balance billing" and that practice is illegal. Then the collection letters started coming... I quit calling and sent a letter to corporate saying, "If I get one more threat letter I will contact Center for Medicare and Medicaid Services." That finally got through to them, no more bills, no more letters. A very "cold" and unwelcoming blood draw area. Its like you are just a cog in a machine for them, a dollar sign, a means to an end. Never Again!

They changed their hours and wrote it on paper on the door so I wasted my time and gas because this place can't get it together! They do not care about wasting your time. AND YOU HAVE TO GET AN APPOINTMENT FOR A DRUG TEST or they won't see you. You could possibly even not get the job due to this places lack of organization. Oh its supposedly because they are under staffed. But the only job online for this place is a part time job, you must not be as under staffed as you claim.

After scheduling an appointment for myself and my husband regarding covid testing we arrived on location, and informed I could not schedule an appointment for him as it would be a violation of HIPAA. This is fine, I understand that and respect the laws that govern medical records. He made an appointment through his account and was able to receive a test same day. HOWEVER, both of our test results were delivered to his email. My appointment was separate from his and used a separate email, as well as insurance. After the lecture on HIPAA I expected better of this institution, as I did not consent for my results to be delivered to him.

I am personally looking for another lab. I have had quicker service from a hospital. I didn't have an appointment but waited for everyone else to be served. I had checked (just didn't have an appointment) I was never served and finally left. Since there is no guarantee that a person will be served that doesn't have an appointment, doesn't mean that the person has to wait forever. If I could give ZERO STARS I WOULD!!!

Tried for days to make simple blood test appointment.....never get to talk to anyone....prompts wouldn't work when "TOUCH 3 FOR APPOINTMENT" comes on. Today finally setting it up all thru prompts when spelling last name 3 times would not recognize my name!!!!! May try taking leukemia/heart patient in the door at 6 30 am one morning n see if they will test his blood! All Quest locations have no person to talk to! The Quest location at his cancer center will only do test from his cancer Dr. not his family Dr.

Always polite. Easy access I've never had to wait more than 5 minutes.

Don't tell someone that you'll be right with them, then make them wait over a hour to turn in a stool sample that has to be frozen within an hour. Saying that it will be FINE, no thank you, I rather not risk anything with my health results!!!!