This store had some great selections and Josh was even better. I was looking for a family room sofa, and Josh was immediately welcoming and helpful. We spent over an hour on the floor looking at the plethora of selections and he was not just informative, but also patient, which makes a world a difference. A+ service from him and the rest of the team!

We had a great experience with Alex V. at the Cuyahoga Falls store. He was knowledgeable and wasn't afraid to ask someone if he didn't know the answer. He was very personable and not at all pushy- in fact we ended up buying more than we planned. Will shop there again.

Very friendly, helpful, and did everything they could to help, me get the best price and best payment plan they could. Alex was a excellent person to work with. Everyone in the store was friendly and showed us around helped find what we needed too. They were great with kids also.

Prices are super high considering it’s just furniture. They do have some decent deals in there. My wife and I had Alex as a salesman. He was very laid back, helpful and polite. We had changed our minds a few times and he was patient with us. Although the prices are astronomical, he was able to find us the best deals possible for the furniture which we cross referenced online to double check. I appreciated his professional demeanor and his honesty.

I stopped in to look at mattresses. I was given a very detailed and personable demonstration by Brandi. She listened to my issues and addressed them all thoughtfully and capably. I'll be back when I'm ready to buy, and I'll know just what to purchase and from whom. In the meantime, I decided to get a little head start and bought a Storm 2.0 pillow... I love it! Thanks, Brandi!

Mattie was helpful, and we were pleased with the assistance. I’ll update once my order arrived, we ordered a sectional recliner couch, Mattie helped with the configuration of our living room. We left the store to go home and make sure our measurements were accurate, I went online to see the 3d view and noticed the price online at Ashley was significantly cheaper than in the store. I called Mattie back, and she offered to price match the online price. They could not price match the online warranty as that’s a different different company from what I understand. We went with the in store warranty, about $100 more. The delivery is 3-4 weeks out for what we wanted. While it didn’t feel great that the prices in store are about 1K higher, I was pleased with the price match. Do your homework before arriving. I’ll update once delivery is made.

Ashley is just a different experience from other stores I've shopped at. The staff is amazing to work with. Furniture is always great quality. Delivery is always quick.

We had an amazing woman named Mattie who helped us with all our needs! Me having a painful disability meant we had specific things we were looking for. She explained the differences between our choices very well, didnt hound on us about add ons but just explained what they were, was personable, and so much more. We had already looked at a few other places and I assure you from experience that this Ashley Furniture was by far the best experience we've had during this process. We spent quite a good chunk of money and are completely satisfied and excited for our choices!