1/5 Jaimee H. 7 months ago on Google
Will
not
be
going
back
to
The
Edinburgh
Hotel.
We
booked
for
a
special
family
occasion
two
weeks
ago
for
last
Sunday
(Fathers
Day)
at
1pm.
The
day
before
they
moved
our
booking
to
1:30
via
email
rather
than
text
or
calling
us
so
upon
arrival
we
were
unaware
of
our
changed
booking
time.
The
staff
were
snappy
about
us
being
early
despite
our
large
(18
people)
booking
having
been
insufficiently
informed
less
than
24
hours
prior
of
the
change.
This
was
then
followed
by
refusal
to
serve
half
our
table
until
1:30pm
despite
half
having
ordered
already
at
the
register
as
we
were
seated
in
what
was
apparently
a
"table-service"
zone
despite
people
having
to
walk
past
us
to
get
to
the
register...
We
then
proceeded
to
witness
their
extremely
unprofessional
manager
yell
at
the
staff
member
who
served
us.
This
is
a
toxic
work
environment
and
no
hospitality
worker
deserved
to
be
abused
by
their
boss.
The
food
was
below
average
and
over
priced.
They
refused
to
make
minor
modifications
for
dietary
requirements
(just
asked
for
chips
instead
of
mash
and
veg
to
go
on
the
side
of
a
$40
steak!)
Their
gluten
free
menu
is
essentially
non
existent.
They
proceeded
to
sporadically
bring
out
incorrect
meals
and
multiple
double
ups,
which
the
younger
staff
apologised
for.
Throughout
this
whole
interaction
the
middle-aged
blonde
manager
was
profoundly
rude
towards
us
and
never
once
apologised
for
the
poor
service
and
unorganised
manner
in
which
she
ran
the
restaurant.
After
we
all
paid
and
double
checked
our
order
my
husband
then
gets
multiple
phone-calls
today
about
an
unpaid
bill...
they
have
charged
us
for
the
double
ups
which
we
did
not
order
and
are
refusing
to
discuss
this
with
us.
The
bar-staff
and
beer
was
the
best
thing
there.
Not
that
we
are
going
to
go
back
after
our
experience
but
I'd
need
a
lot
more
beer
to
get
through
it.
Do
not
go
there
if
you
want
a
nice
time
with
your
family
or
a
happy
celebration.
And
if
you
are
the
owner,
seriously
fire
your
abusive
manager
your
staff
and
customers
deserve
better.