I purchased a pair of roper boots about 6 weeks ago that the store owner promised he would ship to me (I live in Seattle). I called the store to check in after the initial 3 weeks had passed as I hadn't heard a peep about my order. The man on the phone seemed to have completely forgotten about the order, but he'd check in about it. Another week goes by and I call to check in and am greeted by a different employee who was equally uncaring and told me she didn't know anything about it and she would call me back (she refused to take my name or number saying she would use caller id)--she never did. I called back the next day and again talked to the owner and all I got was, "don't know what's taking so long." I call back a week later, another rude employee with no information. I've called them over and over just to see if there are any updates or information about my order and every time have been met with uncaring, disinterested customer service. They've not once, between 9/11-10/27 called me with any information to update me with my order. I just called again only to be told that they just can't seem to get the boots and that they would issue me a refund. I looked on the cash register receipt and it says I was charged 174 dollars, when I looked at my bank account, I was charged 184 dollars. I asked what the 10 dollar difference could have been and the employee said they didn't know. I'm sure the positive reviews are true and the selection of boots is immense but the absolutely horrendous customer service and horrid communication has me writing my first bad review. I will never recommend or shop there again.

Always love finding lil treasures here. Always buy my boots here, store is a bit overwhelming with all the stock, but there's something in every corner. Not much woman's clothing but quite a but for men of all sizes! So much to look at! Hats, boots, clothing, dusters, belts, jewelry, a little bit of everything!

This place has the biggest boot selection that I have ever seen.. check it out for yourself

I just love John he can look at u and pick out the perfect pair of boots.

Brand New merchandise, thrift store atmosphere. The staff were inept and had little to no product knowledge. When I asked the girl behind the counter where I could find a boot Jack she didn't even know what it was. Turned out, they were on the counter behind her. Their $10 boot jacks were prices $21, are very cheaply made, and too low to work very well at all.

I love the New York Store. They have everything, and the quality of products is always exceptional. They also carry real work pants for women, and steel toed boots for women with small feet. Often the only place in town with what you need. A crucial part of our community.

Great mom and pop kind of store. Western outfitter with a strange name. The gentleman that owns or runs the store was very helpful and considerate. They have a lot of items to choose from.

If you need anything from Wranglers to Redwings to Carhart to Levi and any other western clothing and accessories for work or dress, just go here! If he doesn't have it, which is rarely, he can order it. He is a Walla Walla staple for many, many years! Great man and wonderful staff!!

We live quit a ways away but just stopped in to check it out. They had a huge selection of large men's boots and big and tall clothing. My husband wears a size 18 boot and for the first time ever a store had them in stock. They just kept bringing us different styles and let him try them on were not pushy and had amazing customer service. This will be the new place we go for boots.

I’ve always struggled to find the right boots in my size. Always seems to be a task and have spent hours driving around trying to find the right ones. These guys know their stuff. I drove over from Pendleton after I spoke with the owner and he had the boots ready for me to try on when I walked in. This shop truly is about customer service and I got exactly what I needed. I won’t go anywhere else to get work boots anymore.