I was not a customer here the other day, rather I was called to go fix a piece of equipment. However, I did have a cuppa while I was there and the staff were all helpful and kind. Especially the young lady who volunteered to stay late after closing so I could finish up that night instead of having to return the following day. This demonstrated to me that the employees at this particular location actually care about people. That attitude bleeds over into work, life, pretty much everything. I wish there were more people in retail/service industries like her. Kudos!

This is my favorite Starbucks, the staff is so friendly and quick.

Customer service was TERRIBLE. Very RUDE!

Coffee is amazing and the staff is very kind and hardworking ❤️ 😊 💕

Amazing employees! Some even remember my name which brightens my day! I just love this location!!

Associates were fabulous, as were our drinks!

Decent food but bad customer service

Barista suggested a drink, it was delicious. My sister tried a previous drink suggestion

When in to get a order she told me it would be ready soon so I sit down right there and wait forever to get up and ask again and there still working on it I ask a diffrent guy a third time and apparently it was ready for a bit just at the other end of the counter I guess and she just didn't bother to tell me it was ready just standing there wiping the same spot of the counter awhile lolz

Place is so chill to come sit at, Riley and everyone are so awesome!

What happened to acknowledging a waiting customer? I’ve worked in customer service for years, so I understand how busy it can get, but you still need to make eye contact and assure the customers that you know they’re there. I waited patiently, there were five employees working, not one looked at me as I just stood there waiting. I stayed quiet and just took my business elsewhere.

50¢ for blending that is really just massive chipped chunks of ice. Paid for blending and got it half blended. Starbucks is scammin.

I’ve always loved this Starbucks ever since I moved to tri-cities and worked nearby but today I stopped by and asked for a tall water with strawberries inclusions for my parrot (and let them know it was for my parrot not for me so they don’t think I’m taking advantage of having extra strawberry inclusions for a cheaper price) and usually I’m charged 87 cents at every location I’ve been to but they told me they would have to charge it as a “iced tea” for $3.50 and I was like hey maybe they’re having a strawberry shortage? and so I said sure, I kid you not the whole cup was water and only a couple of inclusions, I’m really dissapointed because I was hoping for more inclusions since I was paying more then usual and also because my parrot loves her chewy berries,I will be going to the 698 Gage BLVD location instead in Richland.

I was there early and they were more focused on drive thru,and less on in store.

I just watched an employee use her hands to toss a dirty rubber floor mat on the floor, then turn around and make a few breakfast sandwiches, then toss another dirty mat on the floor, then turn around and make MORE breakfast sandwiches, all without any hand washing.

The gal at the drive-thru didn't correct me when I asked for a large coffee! I appreciate the kindness

My go-to location. Everyone I’ve encountered here is super friendly and the drink quality is always consistent.

I rated 5 stars because Starbucks corrected an issue I had with Uber eats , very very pleased with the service and that’s why I keep coming back thank you Starbucks for being so awesome

Convenient location, staff always professional and personable, short waiting time n apologetic if longer than usual. Brittany (Canal Dr) should be a valued employee as contributes much to Starbucks experience.

This location USED TO be the BEST! Best drinks, best service! Now, it’s terrible. I have received the wrong drink twice just this week alone. Their lobby is closed, so to get it corrected you have to wait in line for another 10 minutes, which, who has that time? They aren’t nearly as friendly as they used to be, no one talks to you at the window other than just for payment and even then they barely acknowledge you. Hopefully they can get it back to how it used to operate, because I’m tired of wasting my time and money on incorrect drinks.