2/5 Kunal K. 6 months ago on Google
I
recently
celebrated
my
baby
shower
at
Club
Beryl.
The
venue
was
blocked
by
us
2
months
before
the
D-Day
and
we
had
booked
the
pool
deck
+
restaurant
area
for
the
function.
I
would
like
to
highlight
many
of
the
issues
I
faced
on
D-day:-
1.
The
function
was
scheduled
to
start
at
10:30.
I
got
a
call
from
the
Emaar
venue
around
9
am
saying
that
the
pool
deck
area
cannot
be
used
by
us
for
the
function
for
no
clear
reason
stated.
Immediately
I
called
up
Mr.
Sudhir
Bhandari,
the
event
management
head,
and
he
sorted
the
issue
and
the
decor
work
started
at
9.
2.
We
reached
the
venue
around
10:20
and
to
our
surprise,
the
decor
work
was
still
going
on
because
the
emaar
club
people
were
not
cooperating
with
the
decorators
in
providing
the
club
furniture,
etc.
3.
Finally
we
started
the
function
at
11:15
am.
Even
during
the
function,
the
service
provided
by
the
restaurant
was
very
poor.
After
a
lot
of
complaining,
they
supplemented
some
people,
and
we
had
sufficient
staff
to
serve
the
guests.
The
food
was
fine
though.
4.
I
feel
really
horrified
to
also
inform
how
bad
and
unclean
the
washrooms
were
during
the
function.
There
was
no
handwash
and
no
toilet
papers
available.
After
lot
of
complaining,
the
housekeeping
cleaned
the
washrooms.
5.
And
the
most
important
was
the
nodal
person
from
Mr.
Nithin
Rajpal
who
is
the
event
manager
at
Emaar
Club
Beryl
&
is
part
of
the
event
management
company
Knife
Arts
Catering.
He
was
the
one
who
showed
the
venue
to
us
and
assured
us
best
of
services.
However,
during
the
day
of
the
function,
he
was
nowhere
to
be
seen,
he
didn’t
pick
up
our
calls
and
didn’t
even
bother
to
check
on
the
function.
Around
2
PM
during
the
function,
I
saw
him
show
the
venue
to
another
guest
who
had
come
to
see
the
venue.
He
is
a
non-reliable
person
and
beware
of
him!
6.
So
all
in
one,
our
experience
was
Emaar
Club
Beryl
was
very
disappointing.
There
is
zero
coordination
between
the
club
and
the
event
management
company
who
handles
functions.
And
there
is
no
responsible
nodal
person
or
manager
to
sort
the
clients’
issues.
I
would
not
recommend
this
venue
to
anyone!
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