1/5 Ambar M. 8 months ago on Google
If
could
give
0
stars
I
would.
The
problem
started
in
February
when
we
ordered
our
fridge
on
January
25th,
2023.
They
told
us
the
fridge
would
be
delivered
on
February
16th,
2023.
Keep
in
mind,
our
fridge
is
not
working
so
this
fridge
was
urgent.
February
comes
and
goes
and
nothing.
March
comes
and
at
the
end
of
march
is
when
we
receive
this
fridge.
When
the
people
delivering
our
fridge
comes
they
took
off
the
doors
off
the
fridge
to
be
able
to
fit
through
our
front
door.
Doing
so
they
ripped
a
wire
off
the
fridge
causing
the
freezer
lights
to
not
be
on
and
the
fridge
door
alarm
to
go
off
the
entire
time
because
the
fridge
believes
it
is
open.
As
soon
as
I
noticed
the
problem
I
called
lowe’s
and
they
had
me
going
around
in
circles
doing
different
troubleshoots
with
no
answer.
They
told
me
to
contact
samsung
and
find
answers
but
samsung
could
only
suggest
replacing
the
door.
I
called
lowe’s
back
letting
them
know
about
samsungs
suggestion
and
they
informed
me
that
the
men
that
delivered
the
fridge
would
come
back
to
check
it
out.
Those
same
men
called
the
next
day
saying
they
did
not
need
to
see
anything
and
suggested
replacing
the
door.
Then
called
Lowe’s
back
to
explain
to
them
what
happened
and
they
said
they
could
do
that.
2
weeks
later
nothing
happened
so
we
call
again
and
no
one
in
the
store
knows
what
we
are
talking
about.
Now
at
this
point
we
are
VERY
upset
because
this
is
a
BRAND
NEW
fridge.
We
have
gone
to
the
store
multiple
times
and
everytime
we
are
greeted
with
attitude
and
no
help
what
so
ever.
We
finally
got
someone
to
help
and
they
said
we
would
have
to
return
the
fridge
and
wait
for
a
new
one
to
be
delivered
leaving
us
with
no
fridge.
Then
we
were
told
to
return
this
fridge
and
grab
a
fridge
from
the
floor
until
the
new
fridge
is
delivered.
That
suggestion
was
back
in
June
and
it
is
October
and
we
are
still
having
to
deal
with
this
situation
and
every
time
we
call
to
speak
with
any
management
from
the
store
they
are
either
to
busy
or
not
in
for
the
day.
Such
horrible
customer
service
here.