4/5 Essam A. 7 months ago on Google
Very
great
hotel
but
it
has
minor
flaws
that
on
my
opinion
prevent
it
from
being
a
4
star
hotel.
The
problem
I
noticed
is
the
quality
management,
I
found
that
firstly
in
the
water
gun
the
first
click
is
going
out
like
a
rocket
and
you
can't
control
it
and
adjust
the
level
of
pumping,
that
caused
for
me
difficulty,
so,
I
were
saying
inside
myself
it
is
very
good
hotel
and
technology-adopting
so
let's
give
it
a
try
and
complain
about
a
problem
and
I
saw
also
another
problem
on
the
same
quality
management
theme
which
is
the
led
lighting
between
the
mirror
on
the
bathroom,
the
left
side
led-lights
the
two
top
dots
lights
were
not
working,
so
I
called
them
for
these
both
problems:
1-
water
gun
2-lighting.
They
sent
for
me
a
technician
that
only
knows
the
general
things
from
lighting
to
plumping
stuff.
He
couldn't
solve
the
problem
of
the
water
gun,
but
fixed
the
lighting
for
few
minutes
and
after
he
left
the
lighting
became
again
not
working.
I
asked
them
let's
change
the
room,
they
said
to
me
okay,
they
called
me
at
night
to
check
room
number
507
I
checked
it
and
I
liked
it
(the
same
water-pumping
problem
but
it
was
slightly
bigger)
so
I
told
them
I
will
move
to
it
tomorrow
morning
100%
and
I
stressed
the
words
so
they
knew
I
wanted
it.
Tomorrow
morning
after
breakfast
(and
after
packing
my
luggage)
I
went
down
to
them
they
said
the
room
is
under
maintenance
you
cannot
stay
in,
so
I
told
them
what's
the
plan
then?
They
said
go
to
room
number
***
(I
don't
remember
the
number)
I
went
to
it,
it
was
slightly
bigger
but
it
has
a
window
with
a
handle.
At
the
beginning
while
the
co-receptionist
with
me
I
liked
it
she
were
convincing
me
that
it
has
a
window
with
a
handle
that
you
can
open
and
close
to
get
fresh
air(
in
fact,
with
central
AC
you
don't
need
fresh
air
becuse
it
is
already
delivered),
after
I
got
the
card-key
I
went
again
to
check
the
room
I
found
that
the
handle
window
was
holed
so
you
cannot
open
and
close
the
window
and
also
the
window
is
not
100%
closed
making
the
isolation
very
bad
you
can
hear
the
external
environment
and
the
air
movement
sound,
unfortunately
there
were
flawed
AC
from
the
building
opposite
to
the
room
it
was
making
very
noisy
sound
I
felt
like
my
head
was
been
knocked,
and
also
another
problem
was
the
lights
between
the
toilet
mirror
one
with
a
yellow
color
and
the
other
with
white
color,
(1
and
2
star
hotels
mindset).
So
at
the
end
I
asked
to
get
back
to
my
first
room
as
it
was
only
the
available
one,
and
accept
the
minor
problems
on
it.
They
are
3-star
hotel
no
doubt
but
they
can
easily
jump
up
to
4
stars
if
they
focus
more
on
quality
observation
&
management.
Obviously
won't
be
5-star
due
to
lack
of
faclities
that
am
personally
not
thinking
of
like
jacuzzi
cold
and
hot,
spa,
souna,
and
state-of-the-art
gym.
One
question
mark
is
that
why
the
laundry
service
is
expensive
and
why
I
was
subject
to
service
charge
without
mentioning
the
VAT
tax,
too,
while
the
bill
contains
the
name
of
the
hotel?
Very
something
weird
and
dissatisfying.
Anything
else
I
didn't
mention
it
means
satisfying.
Thanks
for
reading,
a
feedback
that
is
fair
for
the
admin
and
to
insight
the
potential
guests.
1 person found this review helpful 👍