5/5 Ben F. 4 months ago on Google
We
travel
a
lot
and
this
is
the
best
resort
we
have
ever
stayed.
We
relocated
from
another
5
star
hotel
that
was
terrible
and
booked
a
junior
suite
(
2nd
time
staying
at
avani).
When
we
returned
from
the
other
hotel
with
our
bags
we
found
a
lovely
message
written
in
the
room
welcoming
us
back.
Firstly
the
rooms
are
modern
with
everything
you
need
including
a
well
stocked
mini
bar.
The
room
service
food,,,
amazing.
Order
the
NZ
lamb
cutlets!!
The
pool
is
beautiful
and
has
buzzers
to
notify
staff
if
you
want
to
order
anything.
(
it
would
be
nice
if
one
side
of
the
pool
area
you
could
smoke).
The
service….
This
is
what
5
star
is.
Even
when
we
ordered
grab
(
thailands
version
of
Uber)
the
staff
would
bring
it
to
our
room.
On
one
of
the
nights
we
had
an
issue
getting
our
room
service
tray
picked
up
-
we
called
a
couple
of
times
and
no
one
came
after
a
few
hours.
I
went
to
the
front
desk
and
the
office
manager
was
extremely
apologetic
and
came
herself
to
remove
them…
then
the
next
day
we
found
a
hand
written
apology
note
with
some
macarons.
We
had
to
checkout
at
4am
on
my
wife’s
birthday.
When
we
came
back
to
the
room
in
the
last
night
we
found
a
personalised
birthday
cake!!
We
never
mentioned
her
birthday
-
the
staff
must
have
noticed
on
her
passport.
A
big
Thankyou
to
Thanvadee
Vatavattana.
You
and
your
team
provided
the
best
customer
service
we
have
ever
seen…
and
we
travel
a
lot.
We
truly
felt
loved
by
you
and
the
staff
and
can’t
wait
to
return.
Thank
you
so
much