2/5 Spec N. 1 year ago on Google
I'm
Thai,
I
reserved
a
room
to
see
the
fireworks
festival,
I
arrived
at
8
pm.
The
receptionist
said
my
booking
was
a
fake
booking.
I
gave
the
check
through
the
booking
agency.
Says
that
you
can't
contact,
no
one
answers
the
phone.
And
if
I
want
to
stay
here,
I
have
to
pay
walk-in.
In
spite
of
our
room
reservations
paid
through
the
agency.
My
boyfriend
is
American
Can't
wait
to
come
and
manage
to
call
the
agency.
and
confirm
the
reservation
We
got
the
room
at
11pm.
Why
do
you
say
that
the
booking
is
a
fake
booking?
say
that
there
are
customers
being
spammed
like
this
Why
doesn't
the
hotel
check
better?
The
agency
can
speak
several
languages.
The
staff
consulted
the
manager
but
still
insisted
that
the
room
would
not
be
given
until
the
booking
was
confirmed.
Is
this
the
only
efficiency
of
the
hotel?
I've
booked
hundreds
of
times
through
the
website
and
never
had
a
problem.
Thank
you
for
upgrading
my
room.
but
i
wasted
a
lot
of
time.
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