2/5 Michelle V. 1 year ago on Google
Walk-in
guests,
we
came
asking
for
the
room
quite
late
at
night
in
PPlus
since
they
had
24/7
reception
and
free
parking
for
car.
Unfortunately
I
didn’t
have
the
feeling
of
being
welcomed
as
the
receptionists
seem
not
to
be
willing
to
talk,
even
a
hello
or
smile
or
sell
their
room,
short
answers
only
when
we
asked;
no
eager
question/proposal
on
what
we
wanted
to
book,
how
many
nights,
breakfast
included
or
not,
etc…
We
are
a
couple
and
they
gave
us
a
twin
room.
Also
my
fault
when
assuming
they
would
give
us
a
double
so
I
didn’t
ask.
The
highlight
of
my
experience
is
when
our
bank
shut
down
the
system,
our
cards
or
bank
transfer
didn’t
works.
I
asked
if
we
could
pay
in
the
morning,
the
receptionist
just
answer
no
in
cold
and
asked
us
to
find
ATM
to
get
cash.
Honestly
I
felt
a
bit
awkward
during
the
time
and
unexpectedly
surprised
on
how
the
staff
handled
a
booking,
since
your
hotel
looked
pretty
big
and
professional.
In
the
end,
we
managed
to
pay
and
stayed
cause
it
was
too
late
after
a
long
drive
and
we
left
early
in
the
next
morning
anyway.
The
room
has
zero
sound
proof
from
the
lobbies;
music
at
night
and
morning
from
the
bars
and
we
were
waken
up
around
6-7
am
as
people
next
door
using
the
lift
and
talking
really
loud.
Under
Covid
affections,
I
wouldn’t
want
to
complain
much
about
the
facilities
and
cleanness
due
to
lack
of
staffs,
common
issues
in
all
hotels.
Totally
understood
because
I
also
worked
in
hospitality
industry.
My
feedback
is
mostly
about
the
receptionists
because
they
are
ones
giving
first
impression
to
your
guests
and
staff’s
friendliness
and
professional
actions
could
make
up
for
something
else
which
may
be
not
perfect
during
the
stay.
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