4/5 Sibel 2 months ago on Google β’ 109 reviews New
Our
stay
at
the
Royal
Wing
Suite
&
Spa
in
Pattaya
was
an
overall
delightful
experience,
characterised
by
exceptional
service
and
impeccable
accommodations.
However,
while
the
hotel
excelled
in
many
aspects,
there
were
a
couple
of
areas
that
fell
short
of
expectations.
Undoubtedly,
the
standout
feature
of
the
Royal
Wing
Suite
&
Spa
was
its
exemplary
service.
From
the
moment
we
arrived,
the
staff
went
above
and
beyond
to
ensure
our
comfort
and
satisfaction.
Their
attentiveness
and
professionalism
truly
enhanced
our
stay.
On
the
downside,
the
on-site
dining
experience
did
not
quite
meet
the
high
standards
we
are
accustomed
to,
especially
coming
from
Melbourne
where
culinary
excellence
is
paramount.
The
flavors
of
the
dishes
lacked
the
depth
and
vibrancy
we
anticipated,
leaving
us
somewhat
disappointed.
Additionally,
we
encountered
challenges
in
accessing
poolside
service
due
to
limited
staff
availability.
With
only
two
workers
tending
to
guest
needs,
it
often
took
longer
than
expected
to
place
orders
or
request
assistance.
A
potential
solution
could
be
the
implementation
of
a
QR
code
ordering
system,
which
would
streamline
the
process
and
alleviate
the
wait
times
during
peak
hours.