Today I called to cancel my membership. I spoke with the director, who offered to place a hold on my membership due to the social distancing. I asked her if this was being done for everyone, she said no, that the computer program wouldn't allow for that. You would need to call to request the hold. I still opted to cancel, and was told that it would be done. I forgot to ask for a confirmation email (totally my fault), but when I called back, no one answered. I called three separate times. The fourth time I used my husband's phone and someone finally picked up. When I asked for confirmation that my membership had been cancelled, the woman on the phone indicated that it had not been cancelled, that a hold had been placed. I again asked for my membership to be cancelled and for a confirmation email to be sent. It was finally done. Afterwards I had a Zoom meeting for my work, and I brought it up as attendees also held memberships at the same Y. Apparently, this story is not unique. I understand that businesses are trying to stay open, but ignoring my direct request for membership cancellation and then avoiding my phone calls is completely unprofessional.

Just left the Y in fall river Massachusetts. Young girl with curly brown hair and a nose piercing is working. I'm paying tomorrow for a membership she wanted to charge me 14 dollars 💵 for today to work out!! 🤣😧... Yesterday I came a older women was working with a C for the first letter in her name. She was great gave me the paperwork and said your all set to work out today hears the locker room code and the paperwork for membership. I politely thanked her for her help. Today the chick just sits there and twirls her hair looks at me sideways like yah 14 bucks hand out SMH 😆 😂 oh my I got no problem paying 5 bucks for the day til my membership is put thru tomorrow.... Now a nice walk home in the rain !!! Urghh

Great! Big space with lots of equipment-cardio and weight room, track, pool, big locker rooms. Go during off-peak hours and it is so quiet. Well run and clean. Helpful, skilled and friendly staff and a group of mature health conscious people, who share their life experiences. It has terrific programs and is far superior to private clubs at a fraction of the cost. A wonderful community gathers in this nurturing place to socialize and live the good life.

My 6 year old boy was treated very bad in front of me by the swimming pool lifeguard when he took the same gear that was used by another child from my son with out any reason but the other child is ok but my child is not ok My kid cry and he hates the Y and when I complain to the front desk they did nothing And as my son won’t go back to the Y anymore I had to cancel my membership they did it noting it only need it an apology to my kid from the lifeguard but they prefer to cancel my membership rather than apologizing

I appreciate Cathy, and the staff at the Y the help she has given me, gives me hope, I know there are still good pple out there, she is def one of them!

I have been going here for about 3 weeks now and I love it! It is very clean, has a variety of work out equipment, classes and a pool! Everyone I have met here has been so helpful since I am so clueless when starting something new. I appreciate them and this facility.

Great YMCA. Nice people and great workout and cardio rooms. They easily accommodated for my father and I to use the back workout rooms for stretching. I will definitely be coming back.

I was charged 3 months $63 for absolutely nothing my child doesn't go to the facility any longer and they continue to charge my card please people do not give this place you bank information

I do love this gym, but they really need to have better hours. Weekends and early weekday hours are the easiest time for people to get to the gym. If they had better hours I guarantee that it would bring in more people. And the men's locker rooms have mold and mildew on the walls and shower curtains.

The director Stephanie is rude, as is some of the staff towards their paying members, and treat some of the members poorly that may be having a difficult time or suffer from a disability. I'd recommend going somewhere else... The fall river YMCA is not a good place to go considering their poor treatment towards members with disabilities

Love the YMCA in fall river, just wish they offered more family swim time, the employees are always friendly and helpful and it's clean and affordable and helps gives u and your family the family time needed