4/5 Citizen C. 10 months ago on Google
Walking
into
this
place
my
God
Children,
best
friend
and
I
were
so
excited!
We
research
online
for
a
fun
place
to
take
young
children
and
this
place
popped
right
up!
Myself
and
my
4
year
old
live
on
South
Beach,
my
5
year
old
&
8
year
old
God
children
were
visiting
from
Orlando
for
the
week.
My
best
friend
and
I
were
so
happy
to
have
a
night
with
the
kids
without
our
husbands!
Lol!
We
walk
up
to
the
counter
to
inquire
about
a
lane
and
there
was
a
really
pretty
African
american
woman
Kasie
who
greeted
us
with
a
smile.
Next
to
her
was
a
African
american
young
man
who
would
not
look
myself
(black
woman)
or
my
bestie
(Dominican
woman)
in
the
eye
or
speak
directly
to
us!
We
inquired
about
mini
bowling
and
he
said
another
woman
was
“
thinking”
about
renting
the
lane
and
it
wasn’t
available.
I
asked
how
long
we
would
have
to
wait
for
this
woman
to
finish
“
thinking”
about
a
lane
that
I
wanted
to
purchase
for
my
God
childrens
first
bowling
experience.
Again,
he
would
not
look
at
me
and
only
addressed
his
coworker.
This
behavior
in
customer
service
was
so
bizarre
to
me,
as
I
am
in
lifestyle
marketing
and
work
with
brands
such
as
DutchMasters,
Backwoods,
Nike,
Hpnotiq
and
would
never
speak
or
not
acknowledge
a
client
this
way.
The
young
woman
Kasie
,
made
the
executive
decision
to
rent
the
lane
to
us.
She
was
a
gem.
That
boy
who
is
at
the
front
desk
should
be
removed
immediately.
If
this
is
the
person
that
this
company
will
allow
to
greet
their
guests
and
treat
them
this
way
they
are
failing!
No
smile,
no
acknowledgment,
it
felt
as
though
I
wasn’t
there
or
important
enough
for
him
to
tell
me
anything!
Fast
forward
to
miss
Kasie
getting
our
lane
and
shoes
prepared.
She
saved
the
day
along
with
Robert,
our
amazing
server!!!
We
purchased
a
bottle
of
wine,
three
kids
icees,
two
orders
of
chicken
tenders,
two
orders
of
fries
and
purchased
bottles
of
water!
Who
we
generously
over
tipped
which
was
well
deserved.
That
boy
next
to
Kasie
at
the
front
desk
(
07/03/2023-
9pm)
needs
to
go
or
get
training
on
how
to
make
all
guests
feel
welcomed!
This
experience
is
a
reminder
of
why
we
love
to
stay
in
our
bubble
of
South
Beach
life.