Awful experience. Sandra (who works in medical reception) was both patronizing and rude to me. I have NEVER been treated like this at any other doctors office. The worst part is that they are so disorganized, but act like you’re sub-human for needing these services and have ZERO compassion or customer service skills. Imagine waiting in line with no receptionist for 10 minutes, and when she shows up and finally gets to you in line, tells you that you’re 10 minutes past the grace period for your appt. Then proceeds to patronize you and act like she’s doing you a favor when it’s actually her job. Thank you Sandra 👍

the lack of care is abysmal. from scheduling to the staff, their sense of urgency is none existent. i have visited 4 times and each time it's worse than the last - thought scheduling the first appointment of the day would have them running "on time"... needless to say they are still over 40 minutes behind. how someone starts the day behind schedule is beyond! i wouldn't recommend this place unless you have hours to waste for mediocre medical care

Funding was never the problem. They have a beautiful facility, they charge your insurance big time + the federal subsidies ... but patient services are constantly lowered by a sadly accepted and assimilated standard of mediocrity from doctors to front desk employees. It will never change.

Great doctors just horrible staffing especially at reception. There’s a line for check in at reception then you’re blamed at for not being on time and get told you have to reschedule no doctor can see you by far the cherry on top.

the reception attention is horrible, not helpful at all, very bad attitude. all the staff in general look like they don't know what they are doing. Very nice facilities but they should work more on communication and information for patients! Nobody knows how to answer a question! all staff respond the same way oh let me ask and i'll let you know 💁‍♀️

This is a great care community center. The ladies in the front desk are friendly, the place is clean and the staff makes you feel at home. The doctors and nurses are extremely knowledgeable and are there for you, without any judgement. Would definitely recommend this place to my friends and family members. Will be back soon !

I have been a patient at Care Resource for many years now and I can’t explain how thankful I am for the staff who help me every single time. The wonderful team up front (Sandra, Nancy, Carrie, & Yashiaa) is always so kind and quick. All the nurses and doctors are always striving to give the best care, especially Dr. Ben Hersh and Dr. Sanique. If you are looking for quality and caring medical staff, the search is over. Thank you Care Resource for always caring for our community. Be kind and mindful to the medical professionals who care for us. They are doing everything they can. Don’t let a few bad reviews bring down those kinds spirits.

Horrible communication by the phone service . no call back after days of reaching out. Won’t put you in contact with the Dr, for correction on a prescription. Been going there before it was care resource In the early 90s. The past year it has really changed. They want me to do the work of the of the doctor and pharmacist. My doctor is excellent provider, it’s the backend that can’t get it together.

I visited the midtown medical location last week as I was referred there by the medical manager April. All the staff were welcoming and friendly from the front desk to the staff in the back. Was seen by Dr. Goubeaux who was also pleasant. Thank you Care Resource (Midtown).

Very nicely appinted health care facility. Very modern-day building. Coirteous staff. Walgreens Drug Store in it's lobby.

Excellent service!! My appointment quick and went smoothly. Windy was great, he made feel comfortable, was respectful, and talked about all the other services they offer.

Today was my first appointment lots of confusion and not very food communication saw the dr for first time he sent me for labs in same building both were quick to be seen my only positive experience was with sweet lady that drew my blood she was and good didn’t even feel the pinch. Dr told me to dentist in same building to treat infection they saw me right away I had a root infection and other teeth that needed to come out they were going to do it right there and then but here came the curve ball they wanted 3k now to perform procedure. I told them I have no insurance or money they said sorry they can’t help me I asked if they had referrals or recommendations where I can go to get treated they said no they told me to go downstairs and speak to my case worker she tells me they don’t do valtures for dental only medical and meds how does a clinic expect uninsured or poor people to pay 3 k for emergency dental. Don’t advertise as a community health or assistance program and fool those that are sick or hurting i guess they are banking on the rich that live in surrounding area no communication or poor instructions.

Nancy Camiley in the front desk is wonderful. Always goes above and beyond her duties in helping the patient. Thanks for always helping me and following up each time.

Care resource on Biscayne and 35th is a beautiful facility. From the time you enter on the first floor you're greeted by security and valet providing directions if needed. All the staff were thoughtful and helpful. Dr Hersh is an excellent physician. He takes the time to explain vaccinations, diagnostic tests and specific recommendations for my age group. I would highly recommend Dr Hersh and Care resource at 35th and Biscayne. *****

I went for my New Patient visit today and I am very happy with my experience. Beautiful and clean facility with great service. They make you feel welcome! Having the pharmacy on site is also very convenient. I am trying their Dental services next.

Is a great Clinic with wonderful Doctors/Staff /Lab /Dentist you will enjoy visiting Care Resource

The outstanding, hassle-free personalized service at Care Resource surpasses any of my past healthcare providers in my 17 years in Miami. Discovered them during a period without insurance, and even with coverage now, I choose to stay with them. The Biscayne facility is top-notch and state-of-the-art, eliminating the need to visit a subpar location for blood work. Highly recommended!

Sandra (PCA) was wonderful to work with. She was extremely helpful and considerate. She went above & beyond to ensure all my mother was catered to her. She carefully handled her after seeing how much pain she was in. Thank you Sandra! The experience with you really changed my overall perception of Care Resource, you definitely shows how much you truly care for your Patients! 💕

I receive excellent care from all the Staff. Awesome views of Miami from the Parking Garage.

Amazing care exceptional dr. Jarron (spelling). Always efficient effective caring thorough. The team at the reception always quality patient care too.

Care Resorce has saved my life twice now once for HIV now from Hodgkin's lymphoma they're caring they really really want me to be well not only through prevention but also through detection

My husband is ill - we found this spot via our insurance. Called ahead and tried to make an appointment. This was the only time we managed to actually get them on the phone without the line mysteriously disconnecting. Keep this in mind for the remainder of the review. We were advised to "just come in." We were surprised and relieved to have found such an easy solution, only for it to blow up in our faces. We wasted time and energy getting to the office (about 45 minutes, and asked for time off of work) only to be told that they were "fully booked" when we got there a little bit after calling. Could we not have figured this out before we took over an hour to get there? What a terribly inconsiderate and unprofessional experience. I don't recommend this place to anyone.

Amazing service. The staff was friendly and very professional. Dr. Sanique ask the hard questions. Very knowledgeable very professional...overall a awesome experience....guys keep up the good work...

Beautiful brand new facilities located at 3510 Biscayne Boulevard in Midtown Miami Florida with comprehensive medical, counseling, dental and mental services… The staff do their very best to accommodate many needs and are highly effective.💯 I have been seeing Dr. Steven Santiago as my PCP for 20+ years and he has only expanded his knowledge while he continues with his kindness, caring and generosity for me as a patient and a person… I am sure thanks to everybody for their great services to everybody treatment as well. I am always extremely pleased to enjoy the services of Dr. Casas and his wonderful staff in the Dental department. He is incredibly knowledgeable, professional, yet highly personable as well. I belong to an HMO, and am very grateful to the highly efficient and extremely pleasant Roxana who facilitates authorizations for specialists in record time to accommodate my many medical needs. EVERYBODY at the front desk in the main lobby as well as reception in Dental are extremely helpful, accommodating and professional. Kudos!! The staff in the lab is always proficient and gets me through bloodwork quickly. I regret I cannot name each person, but I am very grateful to all. My continuing experience of excellence from Care Resource is the reason I travel a great distance for each visit when I have many options for closer facilities, but doubtfully as good. “Care Resource“ truly earns the highest marks for their care. Thank you to everybody!😁👍👍 ¡Gracias por todo!

the attention at this reception was spectacular. the four girls who attended me were super attentive. help and support very well. The reception area is very clean and spectacular atmosphere . thanks to the girls miracles , sandra, roselin & nancy. if anyone asks me what I think of this place. it was as pleasant as the three pudding milks I'm eating. great.

The best medical clinic in Miami. Friendly and very helpful staff. Doctor Gaubeaux is the best!

Amazing service. Sanique Olkuch is (my opinion) the BEST provider. The nurses all are professionals and kind

Working there in Dental department was terrible for manager was very unprofessional and the coworkers in dental front desk all get along and spoke I'll about how i worked and some even talked behind clients back. So after speaking to the director and HR (which were understanding and tried their best to solve the issue) I left the company. This was sad because Care resource overall is a great company and they stand with the LGBTQ and people of any race and these select employees don't contribute to that.. Some people in there are really sweet especially from other departments like Medical and Behavioral!

I highly recommend Care Resource Community Health Centers to everyone I know the place is clean, well-organized & the staff are very nice I never had any issues I am always on time to my appointments. I give you 5 star ✨️✨️✨️✨️✨️

I visited this clinic for so many years. Service is great. The staff is very friendly and courteous. The Walgreen farmacy has the best customer service I ever had. The new building is very upgraded and clean

I mainly go to Care Resource because of my wonderful PCP Dr. Ben Hersh. I also love that they always have phlebotomist available for lab work so it’s a one stop shop. I’ve been going to Care Resource for approximately 3 years now and I’ve always had a positive experience. Everyone on staff are always extremely kind and accommodating. There is a wait to schedule an appointment by phone, but they’re busy helping other people, so put the phone on speaker while you handle your business or chose the call back option. I’m giving 4 stars because I’m horrified by the doctor I saw today. A man who has no business being a doctor. Not only for his lack of knowledge, but for his beside manners. When I expressed to him my symptoms he blatantly said that maybe they were in my head. I kept referring to my autoimmune condition as a possible reason for what I was experiencing and he told me “stop saying that, you don’t have hoshimotos” when I diagnosed with it a few years ago. When I asked him to proscribe me something for my anxiety that I could take during the day while working because I can’t be drowsy on the job he prescribed be Trazodone which is used by most people for insomnia and will knock you out within 30 minutes. Thank god I spoke with the pharmacist before taking it before work. This doctor was a mess, complete lack of empathy and obviously very frustrated his job. He needs to resign or take a long vacation, and also educate himself because he obviously doesn’t understand how autoimmune conditions work and that people also just don’t imagine symptoms. Makes me sad that other patients will experience what I did today and lose hope in doctors.