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  • 2/5 MICHAEL B. 2 years ago on Google
    Needs some updates, looks run down. Our napkin container smells and had mold on the inside,discussing I told the woman that does room service about it she took care of it right away. The location was perfect. I expect more from the Hilton Gardens.other than that, the two ladies at the front desk were very professional and nice.
    2 people found this review helpful 👍

  • 1/5 Royal S. 2 years ago on Google
    The WORST HILTON experience I have ever had. I paid over $200 for my stay. I was supposed to stay 2 nights but upon check in I was disgusted. From the time I arrived with luggage you could see stains all over the carpet thru the hallway. The hallway reeked of pee and elevators were dirty. Once I arrived to my room there was broken glass in the corner. The bathtub was dirty with a marks, not enough towels provided. I called the front desk to complain and ask for a room change. The beds were small and I could only imagine what was crawling under the sheets. Worst experience ever 1They could not change my room nor give a refund. This is more of a MOTEL 8 do not sleep here.
    2 people found this review helpful 👍

  • 2/5 Termaine P. 6 months ago on Google
    There was a weird smell like wet carpet upon arrival when I walked in. I asked was there renovations going on and was told no. Only to go around the corner to wet floor signs by the elevators which is carpeted. The door was broken at the top of the entrance of the room. Carpet in the rooms need to be replaced. Bathtub had rust spots. Had to call twice for towels when told it was personally placed in my hands. And to top it off, there are cockroaches present. Thankfully, I carry along my own cleaning and disinfecting products with me. If it wasn’t for all of the other hotels booked in the area, I definitely would have left upon arrival!
    2 people found this review helpful 👍

  • 2/5 Jesus S. 2 years ago on Google
    Stayed for two nights. Could definitely be much better. The staff was kinda rude. The room cleaning wasn’t the best (found a fingernail in the carpet) small bathroom and outdated. You would definitely expect a better experience from a Hilton Garden Inn, I forwarded my observations to the manager on duty she said she was going to take notes and escalate the case to a General Manager. After almost two weeks I had to call back because never received the call back, and the GM stated me that those notes were never taken. I have stayed in Hilton Garden Inn before in other locations and I can tell this is not the experience you expect from this brand
    1 person found this review helpful 👍

  • 3/5 Wendy C. 6 months ago on Google
    Service was awesome. Food delicious. The attention was incredible. The location was in a good area convince stores around and major high ways. However rooms had roaches. And they were doing construction Overall I will give it a good review and thumbs up.
    1 person found this review helpful 👍

  • 1/5 Hannah G. 8 months ago on Google
    I booked 2 rooms at this hotel for a weekend, over the phone I was told to pay at property but when I got to the property they said my room was given away because they charged my card for 1 room that declined. Then they were over booked and could only give me 1 of the 2 rooms that were already confirmed. After bringing all my luggage to the hotel room I was told they didn’t want me to stay at their hotel anymore with the 1 room I kept and made me switch to a hotel down the street that they paid 1 night of when my original stay was 3 nights. No refund was provided. This hotel has caused so much unnecessary stress and extra spending. It’s ridiculous that the managers there don’t know how to run a hotel.
    1 person found this review helpful 👍

  • 1/5 Jaime P. 9 months ago on Google
    I just got married and had a small reception in my house, so we decided to spend our wedding night in this hotel instead of home after the party due to its proximity. I contacted Customer Service in advance to explain that I had something special prepared for my soon-to-be wife at the room, and as a Hilton Honors Gold Member, I understand I have the possibility of early check-in, to get it ready. I was told to reach Arturo Vasquez at the hotel, but unfortunately, his straight answer was "I can't guarantee anything and there's nothing I can do for you". I was never asked for my reservation number, or my name, no sympathy, no consideration for such a special occasion. I couldn't make the arrangements for my fiance, and she wasn't able to get ready in the room as expected. The next day, even if I made sure to point out I wanted to take advantage of the late check-out benefit, someone knocked at the door at 11 am, saying it was time for check-out, we couldn't answer of course, but then again, at 1 pm, someone actually opened the door requesting us to leave, because in this hotel top hour was 1 pm, unlike the rest of Hilton hotels in the world. Although I have no complaints about the room or location, and I can't generalize based on my experience with a couple of people, I'm so disappointed with this service and behavior, it doesn't feel like a Hilton Hotel and it doesn't represent the category of this brand. I hope they keep track of reviews and train properly their staff, or be more selective on key roles responsible for customer service. This hotel is definitely not Recommended!... @Aventure.dos
    1 person found this review helpful 👍

  • 5/5 Gesline 11 months ago on Google
    I recently stayed at your hotel and wanted to provide some feedback about my experience. Overall, I was very satisfied with my stay. However, I encountered a small issue with breakfast on the morning of my stay. When I went down to get breakfast, I was informed that a voucher was required. This came as a surprise to me as I was expecting breakfast to be included in my stay. As I was in a rush, I was unfortunately not able to obtain a voucher and had to go without breakfast. Aside from this, the check-in and check-out process was fantastic. As a woman traveling alone, safety and convenience were top priorities for me, and the gentleman who checked me in made me feel very comfortable.
    1 person found this review helpful 👍

  • 1/5 Iris Mendez 24 Fit M. 1 year ago on Google
    I can’t believe this is actually through Hilton. It’s marketed as a hotel but has a motel feeling all around. The only good thing at this place was the good customer service from the girl at the front desk. Their food is TERRIBLE. And they have different prices on the menu but then charge you a different higher price. I asked for the breakfast bowl that said it had grains, chicken, roasted tomatoes, kale, feta cheese, eggs whites, and pesto. I was given grains, egg white tortilla, a slice of cold tomatoe, hummus, blue cheese and chicken 😅. The food is not worth it here. If you get offered Hilton points for your stay or the option of food credit, go for the bonus Hilton points please!
    1 person found this review helpful 👍

  • 1/5 Mo H. 1 year ago on Google
    We left Monday. Contacted manager from airport bc we realized immediately we left items behind .. such as apple ear buds bathing suit toiletries etc. Tuesday contacted housekeeping left message. Contacted again tonight and they found nothing. It’s impossible. Rough stay there. Would not recommend. They didn’t even try and there is no doubt those items were left in bathroom ..
    1 person found this review helpful 👍

  • 1/5 Guest B. 1 year ago on Google
    I wish it was a zero star option. Currently booked for 2 days and the toilet starts to give issues. Went out for the day and came back and now it is fully stopped up. I called the office to have someone come up and no one showed up. Went downstairs to inquire why no one showed up to unstopped the toilet the attendant in charge refuses to come up and even told me that he can give me a plunger to do it. There are currently 2 attendants on duty and not one even came up. I want a refund for one day right!! I even him that I have a kid who needs to use the toilet. Very unhappy with Hilton.
    1 person found this review helpful 👍

  • 3/5 Peter S. 2 years ago on Google
    We'd booked a mini suite for six nights, we were given a room on the ground floor next to the laundry and other Hotel employee facilities, it was a noisy location to say the least! There were other issues among them: they did not tell us that maid service was only every third day. Also the carpet in the Hallway to the room was sticky from dirt, likewise in our room, unlike my wife, I walked around barefoot only to find my foot bottoms black from the dirty carpet. The air handler for the AC was in a closet-like enclosure. the air filter itself was in ok condition but, it was held in place with duct tape and only covered the air return partially, ergo; no real filtering. Most of the staff we met was very helpful, it seems that the Hotel was short staffed or on a very reduced maintenance budget. In normal times we would have checked out after the first night.
    1 person found this review helpful 👍

  • 2/5 R. Z. 1 year ago on Google
    Not Happy! This review is on behalf of my family. We rented a room in July 11 for two nights Monday and Tuesday, Room 226 we are coming from Chile to visit family and paid $355.98 Cash for this two nights and on top of that i was charged another $50.00 to the credit card base on that my wife who doesn't understand the language very good didn't realize the check out time was at 12:00pm Tuesday and took an extra time playing with the kids in the pool without noticing the time, we went back to the front desk few days later and was told to wait for a call from the manager but never call us. This big corporations don't have any sympathy for the people that come to USA to visit and spend the money here, $50.00 dollars for someone in Latin American means lots of money, money that you put together for months to be able to take your kids for a vacation, No reason to be charged an extra $50.00 dollars. Thank You.
    1 person found this review helpful 👍

  • 5/5 Adam D. 1 year ago on Google
    Very nice accommodations. I would definitely stay again if I travel to the area. My only issue was finding a USB that worked. After a thorough search I realized it was broken. Room 525. The front desk people were all friendly. Room was very clean and my fridge was nice and cold.
    1 person found this review helpful 👍

  • 1/5 Musu M. 1 year ago on Google
    Upon entering the hotel, it appears very well put. The staff was friendly and it smelled very pleasant. However our room reeked of mold. The ceiling was covered in mold and it looked like they tried to paint over it. My family and I drove down to Florida for a funeral. We stayed two nights and we were terribly sick from inhaling that mold. There is no exhaust in the bathroom which caused the room to be very stuffy. When we got home our entire clothes from our suitcase smelled of mildew. Hilton logo means nothing to the name. I unfortunately was unable to escalate my concerns to management because we were away most of the day for the funeral and wake. But I just had to leave a review because it's unacceptable.
    1 person found this review helpful 👍

  • 3/5 M C. 1 year ago on Google
    Amazing staff. Friendly, genuine and efficient - from front desk to breakfast server to bartender. Construction all over was a little Cumbersome. One of the elevators was out of order and the other one was really slow. Lots of dust and construction. You won’t get the free continental breakfast that you get at the Hampton Inn And other Hilton properties. But you do get a good amount if you order breakfast.

  • 2/5 Michael M. 1 year ago on Google
    Got in last flight to FLL and drove to hotel. No digital key so have to stop at front desk. Then get to my room and it is funky. Humid, stinky and just nasty. So bad that I don't even open my luggage as to not infect the clothes with the stench. Needless to say I checked out the next day. If I would have arrived earlier I would have looked for another hotel.

  • 5/5 Mami C. 4 months ago on Google
    Loved it!!! Came here with my family and we had no issues. Guy in the front very welcoming of and informative. Room was clean, nothing really fancy, but also not outdated. Downstairs had a cool little lounge area where we had our cigars and drinks at the bar, Sasha makes a hell of a old fashion, and White Russian , she was really friendly and bubbly , and I must say the food was DELICIOUS … didnt expect that tbh we got a burger n salmon bowl .. I realize we typically can’t complain all I require is a clean place w a customer service inclined staff and I’m cool 🫘 , but you guys exceeded that .. GOOD JOB GUYS ..

  • 4/5 Xarello C. 4 months ago on Google
    This is a basic hotel. Clean room and friendly staff is the most you can expect here. What gets 4 stars from me is because the power went out in the morning and the staff helped everyone as much as they could, with a smile - even though they were stressed. Good job.

  • 3/5 Kyle L. 4 months ago on Google
    Located mid-way between Miami and Fort Lauderdale it can be handy to get to both locations, though it also means you're a 30 min. drive to either city. The staff was friendly, though selection of drinks and food at the bar/restaurant was spotty and I would not recommend planning to have a meal there. I went through 3 menu selections before they had something they could serve and even then, the simple humus plate I ordered didn't have the typical crackers and the celery was starting to brown. The room was adequate though the pillows were flat and a bit lumpy and the shower left much to be desired. The fitness facility served the purpose, but would have benefited from a 2nd bench and having the bike/treadmills logged in to a hotel account to allow for full use. Great selection of dumbbells though.

  • 1/5 Dreams M. 4 months ago on Google
    Rooms are all used and dirty, light on bed broken, WiFi did not work, TV only had 3 channels that worked,Room service was a mess, couldn’t call for it, this hotel is very dysfunctional, but yeah, you’re charging customers full price for a horrible experience, there’s no ice, they charge you for parking, they charge you for breakfast, I asked for an orange juice they gave me one. I grabbed the yogurt they wanted to charge me for the yogurt I said no thanks just give me another orange juice and they wouldn’t, I didn’t enjoy my stay at this Hilton

  • 1/5 Guillermo G. 7 months ago on Google
    I selected this rating because we had an awful experience with this hotel. We arrived on Friday 8/18 for a 2 night stay. We were greeted by the check in staff and everything went well during check in. As soon as we entered room 226 we noticed a strong and overwhelming smell ( like fabuloso) throughout the room, the tiles on the bathroom floor were loose and the floor was sticky. It felt as if a soda had been poured on the floor and left to dry. The door was warped to the point that it had to be pushed in in order to engage the safety tab above the lock. At that time, I proceeded to tell the MOD and he quickly changed our room. We get to room 436 and this time, the room smelled the same way, it smelled so strong that it gave me a headache. The floor was as sticky as the one in the first room, but we had to go to our commitment and had wasted time packing and unpacking due to the room change. To our surprise when we arrived late that night we noticed that there were baby roaches all over the bathroom vanity and floor. We wanted to leave that night but we didn’t know where else to go that had vacancies so we decided to stay and report it in the morning. We reported it and we were advised that they couldn’t move us again because they had no rooms available due to a concert on Friday night, that we were welcome to check out if we wanted it, and that the general manager was going to make it right for us. I called the GM and he advised me that his way of making it right to us was to return 9,000 points that I had used to pay for the stay and nothing else. This hotel doesn’t represent the Hilton brand and it is an embarrassment to think that they’re part of it. I’ve had better stays at cheaper hotel brands. I’m not looking for handouts but it was a fiasco the way he thought he was resolving the issue by sending us to another room that practically had the same issues and by basically saying, it is what it is! We went across the street from them to a nice Marriott.

  • 3/5 Andy R. 5 months ago on Google
    Stayed here for 3 nights. Room was clean when I arrived. Shower had great water pressure and temperature. No housekeeping services during my stay unless requested. Walls are very thin and I could hear the guests in room next door frequently. My room didn't include free breakfast. I wasn't going to pay $15 for the buffet that you get standard at most hotels. There are plenty of better breakfast options nearby. Staff I interacted with were friendly.

  • 2/5 Darren W. 7 months ago on Google
    I do over 100 hotel night a year for decades and this place is my worst experience. I woukd steer clear. Can't resolve issues and if you leave something behind you won't see it again. Won't stay here again. Ill try the Mariiot across the street. Really sad experience.

  • 1/5 Lartrice M. 2 years ago on Google
    I arrived to the hotel and ended up staying for 1 week instead of 3 days due to work. When i got into my room it was far from sanitized you can tell it was barely cleaned. I ended uo having to clean it myself as i had my family there with me. Daily i had to make request for housekeeping services and, items for which many dsys never came. I was charged incorrectly for meals as i ate and dealing with that staff was just a hassle. I could have easily taken my stay to another hotel that would have appreciated me more and my earned Diamond status. I chdcked out and am coming back to Miami again for work days later. After ny experience here.. i will NEVER stay here again i will take my status elsewhere.

  • 4/5 Lis J. 1 year ago on Google
    Stayed for an event for 1 week hotel was not up to date at all was very run down hallways was hot I kept asking for towels and it never came at nights but during the mornings the house keeper Ashley was awesome Everytime she seen me she had a big smile on her face and gave me towels and restock my room without me having to asked love it ! She clean my room so good prior to whoever try to clean it before was horrible she left my room sweating from cleaning I made sure every morning I look for her but the food service was also great the front desk was helpful as well this hotel has potential

  • 2/5 Ashton R. 11 months ago on Google
    Pretty long drive from anywhere ~ 30 mins. No existing room service whatsoever. Three nights and the room was never cleaned, towels were never replaced. (We had to ask for new towels every time) AC/Heat unit in the room was incredibly dated and loud. Shower would run cold sometimes, no hot water. If it wasn't for the very nice front desk staff, it would be a one star.

  • 5/5 Mel T. 9 months ago on Google
    What stellar customer service is all I can say about this hotel. Not only is the hotel. Nice, Omar the general manager helped me with a crazy cab. Driver out front for over 30 minutes to help me resolve my issue. The cab driver has nasty and hostel. Omar went above and beyond to help me. Thank you Omar. You are appreciated. Note to self. Don’t ever take a cab. Uber !

  • 4/5 Edna J. 9 months ago on Google
    My first Hilton stay after getting a signup bonus with American Express. I was thinking of the connecting room guarantee. I stayed in room 120 on May 26 2023. Most of this is my fault for being excited and not paying attention when I reserved online. On arrival I was informed of a daily parking fee. A surprise but I was being dropped off and didn't need parking. I needed decaf coffee not regular. Front desk did not have cups. Housekeeping did bring some by while I was out. I usually stay at HIE or Hampton so had assumed complimentary breakfast. Wrong. $25 for 2 people. Had not paid enough attention when I reserved. Room was good and comfortable. Staff was pleasant. Just felt like I was nickel and dimed.

  • 4/5 SLG 1 year ago on Google
    I'm not sure how to rate this hotel. On one end there were a lot of issues, yet they were quick to resolve them. The staff is wonderful, but they're dealing with an aging building and corporate issues es beyond their control. I'm the type of person who just wants to be left alone in my room after I check in. I'm not antisocial, just need to unwind after traveling. Hilton offers a digital room key. I preselected my room and waited until 3:00PM to check in. By 3:20PM, it was still not available, so I went to the front desk. They checked me into a different room than I had selected. It wouldn't have been a big deal except that I wanted one on a lower floor so I wouldn't have to deal with elevators. There was only one functioning elevator, which is another issue in and of itself. In my room, I was happy with its size. The room, however, was showing its age. For example, the bathtub was chipped and some parts repaired with blobbed on nail polish. The toilet wouldn't stop running. I called the front desk, and they sent someone to fix it immediately. He fixed it temporarily, but it needed repairs beyond what he was authorized. Again, I just wanted to unwind, yet here I was dealing with repairmen. He was super friendly, quick, and did everything he could. There was no functioning ice maker on any floor. The hallways are hot and humid, not seeming as though they're air conditioned. To get ice, you have to ask the front desk and they'll get it for you at the bar. So the staff is helpful and tried to resolve issues, but they should have whatever support they need to have functioning buildings. As for breakfast, it is NOT included unless you got a special package or certain honors rank (the buffet was still more than the hotel credit they give). If you do buy breakfast, they will add a tip into your bill. The buffet was well overpriced for what you get. You could get made to order egg items, bacon, etc. (no vegan or vegetarian options). I ordered à la carte off the menu. We travel a ton, and other hotels are offering non-dairy milk and gluten free food like muffins or bagels. The rest of the buffet was your typical waffle maker, cereal, and yogurt. The staff at breakfast was super nice and helpful. The pool is situated at the front of the building. It's somewhat concealed with shrubs. It's not a relaxing pool since you're literally in the parking lot next to the front entrance. Obviously, the staff can't do anything about it, but if you're looking to relax by a pool, I would go elsewhere. Less than a mile away is a Home2 Suites. The rooms are large with full kitchens. The staff was also friendly. Given a choice, I would go there over the Garden Inn.

  • 3/5 Boogie B. 10 months ago on Google
    Our trip was from May 9 - 11, 2023. The location was nice. The staff was welcoming. The bed was comfortable. The primary area of concern were the roaches found in the bathroom. We reported them to the front desk and checked out. If I had seen them earlier we would have left the hotel sooner.

  • 1/5 Jeff O. 1 year ago on Google
    Worst Hilton property I have every stayed at. Been a Hilton Honors member for over 20 years and a Diamond Member for over 12. Terrible place. So the manager called me last night at 6:45 pm just as I was being seated at dinner - he asked if it was a bad time and I said yes - he told me he would call me back. 24 hours later no callback. I’m shocked!! NOT!!

  • 2/5 Stephanie A. 1 year ago on Google
    I had the pleasure of the fire alarm going off at 5am Christmas Eve morning and it lasted for 3 hours! The firemen came in and cleared the building fast, but the alarm continued going off. When they left we were told the alarm was just being worked on. At 5am though? Causing everyone to stand outside in the cold or sit in their cars for hours. Unlike other families that were able to check out and leave to another hotel, I didn't have the means to do so. For the rest of us that had to stay the front desk clerk advised us our reservations were printed and placed on the general managers desk and we would be compensated for the inconvenience on Monday the 26th upon his return. I tried to reach out to the manager today the 29th and it turns out the manager has been vacation and wasn't expected back on said Monday so the issue has yet to actually be handled. This was not a great experience from the moment we checked in. The only thing this hotel had going for it before this happened was the location and awesome water pressure in the shower. I expected better from a Hilton hotel.

  • 2/5 Tania B. 1 year ago on Google
    Wouldn't stay at this location again. The door to our room wouldn't lock, noticed right before I had to leave for an appointment that was 40min away. Luckily the maintenance man came right away and fixed the issue, don't like that I stayed overnight with an unlocked door. The front desk staff was less than hospitable. The digital keys do not work for exterior doors at no point in the day. Tried some foods from the bar/restaurant - fries were hot and greasy very unenjoyable especially for $8 a pop for an order, my Peroni was warm, ugh nothing worse than warm beer. The breakfast was pretty dismal as well. I would recommend getting the points over food credit at this location.

  • 1/5 Adrian M. 1 year ago on Google
    Arrived front desk staff dismissive and rude and we are Diamond members, doesn’t seem to matter. Room had small hairs all over tub and bathroom floor also what looked like mice dropping under sink and a strange stain on pillow. We reported to front desk and asked they handle while we were at dinner, came back and front desk validated room was properly cleaned and pillow covers changed. We went upstairs to find all the hair still there nothing was cleaned and instead of changing pillow covers they flipped and gave us two more. I called downstairs and was just told that unfortunately they are not staffed to validate the work. Honestly disgusting hotel and room, please stay away from this place!!!


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