1/5 Zoran 2 years ago on Google
It
is
Wednesday,
middle
of
the
day...
I
decided
to
take
my
family
of
4
(two
small
kids,
ages
5
and
8
and
my
wife)
to
lunch
as
it
was
my
day
off.
We
have
been
at
Cebiche-Bar
several
times
before,
but
this
place
is
rapidly
getting
worse
by
each
visit.
Today's
incident
took
us
overboard
and
we
will
never
go
there
back
again.
Here
is
how
it
all
came
down...
1.
Hostess
was
young
and
rather
rude.
She
approached
us
in
Spanish
and
when
I
asked
if
she
spoke
English,
she
gave
us
an
attitude
immediately.
Be
ready
to
be
treated
as
a
"second
class"
citizen
unless
your
Spanish
is
fluent.
2.
There
were
7
available
tables
at
the
time
and
2
of
them
were
set
for
5
people.
We
were
told
that
since
we
are
party
of
4,
we
cannot
sit
at
the
tables
that
were
set
for
5.
At
the
same
time,
all
tables
for
4
were
taken
by
the
parties
of
2
or
3
which
made
no
sense.
When
I
pointed
that
out,
the
young
hostess
was
getting
even
more
agitated
by
our
presence
and
questioning
her
authority.
She
did
everything
in
her
power
to
make
us
unwelcome
and
send
us
home,
so
we
left.
3.
Since
my
wife
and
I
ate
there
last
week,
we
took
pictures
of
the
metal
baking
pans
dishware
that
the
food
was
served
in,
see
below.
It
was
filthy
dirty
and
chipped
pieces
were
exposing
the
metal
underneath
it.
Food
was
pretty
good
though
but
we
struggled
with
English
again
as
our
waitress
spoke
NONE.
Manager
is
also
NEVER
there
to
raise
any
concerns.
4.
The
restaurant
automatically
adds
18%
gratuity
to
any
check,
like
it
or
not.
If
you
not
happy
with
a
service
or
food,
just
too
bad,
you
are
out
of
luck
as
your
English
is
not
going
to
be
of
much
help
to
voice
your
concern.
5.
I
suggest
you
bring
your
own
sanitizer
as
none
are
offered
or
available.
In
addition,
tables
and
seats
ARE
NOT
being
sanitized
or
disinfected
upon
patrons’
departure
as
we
stood
there
for
10
minutes
and
saw
how
poor
cleaning
occurred
between
the
turnovers.
***
Summary:
Food
quality
and
temperature
is
good
for
the
most
part,
even
though
salty
at
times.
Dishware
is
horrible,
unpractical,
oversized,
and
dirty
looking.
Service
is
atrocious
most
of
the
time
unless
you
speak
Spanish.
Hostess
leaves
a
lot
to
be
desired
and
needs
to
go
back
to
hospitality
training.
But
during
pandemic,
in
our
opinion,
cleanliness
and
disinfection
is
as
equally
important
and
that
was
a
huge
letdown
as
that
was
none-existent.
***
UPDATE
-
1
DAY
LATER
***
Response
from
the
owner
that
is
NEVER
at
his
restaurant
nor
he
mentioned
his
name,
was
as
anticipated
-
subjective,
combative,
with
unwelcoming
tone
and
utterly
untrue.
We
stand
behind
the
statements
above.
Restaurant
was
not
sanitized
after
several
tables
were
cleared.
Hostess
showed
attitude
towards
our
lack
of
Spanish.
Restaurant
had
7
tables
available
at
the
time
and
turning
away
a
family
with
2
small
kids
could
and
should
have
been
handled
differently
altogether.
We
are
not
sure
how
exactly
they
have
received
all
of
the
positive
reviews
but
time
will
tell.
We
surely
will
never
go
back
there
again
and
we
will
make
others
aware
of
their
true
"customer
service".
Unfortunate
experience
and
poor
service
from
the
top
down.
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