Pandora Jewelry image

Pandora Jewelry

Jewelry store

Jewelry chain featuring a variety of necklaces, rings, customizable charm bracelets & more. People often mention store, service, charms, customer, Pandora, jewelry, sales, told, Pembroke, nice,


Address

11401 Pines Blvd #528, Pembroke Pines, FL 33026, United States

Website

stores.pandora.net

Contact

+1 954-704-0773

Rating on Google Maps

4.10 (259 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 11 am to 8 pm
  • Thursday: 11 am to 8 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 11 am to 7 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (20) service (13) charms (12) customer (9) Pandora (8) jewelry (8) sales (7) told (7) Pembroke (6) nice (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 fernando q. 3 years ago on Google
    Pandora is pandora you have to wait to get in regardless At This Pembroke Lakes Location, They are in CDC Compliance and Guidelines Mask Is Required upon Entry Customer service was very Attentive to our needs and we were Satisfied with the overall experience Will Definitely Recommend And will Revisit.
    3 people found this review helpful 👍

  • 1/5 Mrs. E. 4 years ago on Google
    If you are unable to help a customer with warranty issues is one thing but I think it’s rude to tell a customer to go to a jewelry story to have A broken item fixed as appose to up selling them. It’s not about the money it’s about the principal. I could have been up sold on another charm as appose to treating me like I wasted your time. Now the actual pretty young lady that assisted me at the counter was very nice but the other helper should learn to be a better sales person and sell. Never judge a person in front of you.
    1 person found this review helpful 👍

  • 5/5 Mellinda's T. 2 years ago on Google
    Every time I go to the Pembroke Pines Pandora im treated like royalty by Manager Tiffany and sales associate Sylvia! I 💘 how patient they are with assisting me and DO NOT make me feel rushed! They've gotten to know me by name and it makes me feel so welcomed unlike the store in Miami lakes couldn't even get in the door!! I CAN'T brag enough about the team at Pembroke pines PANDORA store!! AWESOME JOB GUYS!!
    1 person found this review helpful 👍

  • 1/5 Ambar K. 1 year ago on Google
    The service was very bad. They didn’t find solution to something simple that Pandora explains how to do. They simply didn’t want to work. There was a particular girl with black hair in a ponytail that had a nasty attitude and did not care to listen to any of what I asked for. If I could give 0 starts I certainly would.
    1 person found this review helpful 👍

  • 5/5 John D. 4 years ago on Google
    Excellent customer service! Clean, nice, and prompt! Would definitely recommend!
    1 person found this review helpful 👍

  • 1/5 Yusneiri H. 4 years ago on Google
    (Translated by Google) Horrible!!! Of the worst experiences, the vendors turned their backs on me without paying attention until one after 15 minutes of waiting was deigned to assist me (Original) Horrible!!! De las peores experiencias, las vendedoras me daban la espalda sin prestar atención hasta q una después de 15 mnts de espera se digno a atenderme
    1 person found this review helpful 👍

  • 5/5 Alexandra G. 2 years ago on Google
    I have been a fan of the pandora line for years way before it gained popularity and still impressed by them

  • 5/5 Maria Del Carmen Vazquez R. 4 years ago on Google
    (Translated by Google) Excellent (Original) Excelente

  • 4/5 Carlos P. 4 years ago on Google
    Good overall

  • 3/5 N C. 4 years ago on Google
    Each time I’ve gone in the wait has been long. The employees don’t really seem to be excited to work. Very monotone.

  • 1/5 Carol C. 4 years ago on Google
    Pandora @ Pembroke Pines Mall has no customer skills at all including the manager that was on duty today.

  • 5/5 JUANA D. 4 years ago on Google
    Like it. But expensive

  • 5/5 Marcus S. 4 years ago on Google
    Great store sale lady was very helpful

  • 5/5 Master rule&tracker F. 4 years ago on Google
    (Translated by Google) Excellent! (Original) Excelente!

  • 5/5 barbara t. 4 years ago on Google
    i had to exchange a mothers day git from my daughter...melĺissa waited on me she was more then patient...ur computers were down but she still managed...shes a great employee!!!!!

  • 1/5 Lisa 1 year ago on Google
    Bought bracelets one week ago, they sold me the wrong size. Even though they told me I could exchange for another size if it was too small, they refused to take it back and give me the correct size. Now I am stuck with bracelets that cannot fit.

  • 5/5 Kelly C. 1 year ago on Google
    I had a great experience. Tiffany the supervisor was very helpful and friendly. They were super fast! Would recommend this place…

  • 5/5 _ TheRealestBri .. 4 years ago on Google
    Amazing, clean, well-organized. Props to you Pandora in Pembroke Lakes Mall. My favorite sales person, goes to SILVIA! She was a helpful hand for my father and I, I will be back soon for more charms for my birthday and hope to see her.

  • 5/5 Yenise G. 4 years ago on Google
    We had an excellent experience with Nicolas at this location. He was very attentive and helped me with picking out some rings and my daughter picking out some charms. We plan to go back to this location and scheduling an appointment with him so he can help us again.

  • 5/5 Lesly M. 4 years ago on Google
    (Translated by Google) Service (Original) Servicio

  • 5/5 Darrell W. 2 years ago on Google
    The manager helped me, very accommodating and answered all of my questions. The only thing i was not expecting was the line to get into the store to speak to someone. Still 5 stars because of the professionalism and courtesy that was displayed while they were assisting me. DW

  • 1/5 Yaritza D. 2 years ago on Google
    TERRIBLE SERVICE! didn't accept a return because it was used when never even wore! girl didn't offer a box to package in first place then i go to broward mall pandora and they accept it no problem so ended up buying more charms from them it was out of my way rather take drive then deal with rude associates and managers.

  • 1/5 Moises L. 1 year ago on Google
    BEWARE Do not buy rose gold plated. The plating will be gone in 2 mths and ring looks horrible like that. The store will only clean it and won't fix it. Check store warranty before you buy.

  • 4/5 Jennifer W. 1 year ago on Google
    Went in to get my existing jewelry clean and to see if I could buy some more charms for my reflection bracelet. My first disappointment was they could not clean my jewelry because they had run out of cleaning supplies, second they did not have more than two selection for my reflection bracelet. I already had those two. Needless to say I was a little bit disappointed store was clean, and the young ladies were friendly.

  • 5/5 Julie D. 10 months ago on Google
    Loved the staff at this location they were so nice, professional, and helped me find the perfect gift 😊

  • 1/5 sherille w. 5 months ago on Google
    The service was good at first the sales ladie helped out until it was time to collect the money as she did & took it to the back and the manager Jose came out with $20 out of the $70 that was given saying he would need another $20 i was under the impression the money was fake until he said no its torn on top I said what I thought u was coming to imply the the money was fake I said Thats stupid like wow really bad experience this Morning.hqd to pay $20 debit and the balance cash over something so Small.

  • 1/5 Neighborly Love C. 4 months ago on Google
    When I shopped this store in Pembroke Lakes Mall reviews wasn't available... Oh but now... This store was racist towards African American Black skinned folks. I was devalued as a customer. The manager offered me $100 gift card but I refused it because I never will wear a charm bracelet from Pandora in life. They didn't believe I would refuse so months on they tried..but eventually they became believers. If Pandora didn't take the time to train their employees on how to treat African Americans and all lives matters..then I won't give my monies nor advertise their mech on my wrist.

  • 1/5 Melisa 7 months ago on Google
    We went to ask for an exchange on ring (they told us we could get one when we bought it) and they found a scratch on the ring so the man decide that the only way to tell us that was been rude, not even inviting us to find my size. It seems like there was no way for the exchange (that we didn’t even push for) they were inviting us out. I love Pandora but this kind of employee makes you not wanting to go back there again.

  • 5/5 Michael V. 4 months ago on Google
    Thanks to Silvia one of the best associates at the store compared to the others she is very genuine and very passionate will be coming to this store to book appointments with her thank you Silvia for making this walk in one of the best

  • 1/5 cristiane martins silva s. 7 months ago on Google
    I bought the bracelet for my sister on 07/29, she lives in Brazil so she asked me to change the size. When we went to the place they wouldn't change it, saying it's broken, so nobody used it. My mom arrived in Miami on 8/20/23 to take to my sister in Brazil. My sister bought a lot of things and they still didn't want to change them. My daughter and I always shop at pandora. disappointed

  • 5/5 marie v. 5 months ago on Google
    The staff is so sweet and they have all of the Disney charms available

  • 5/5 mercedes s. 3 years ago on Google
    (Translated by Google) Good treatment and excellent service. Thank you. (Original) Buen trato y excelente atención. Gracias.

  • 5/5 Ivonne A. 3 years ago on Google
    They are very curious staff and help you with choices in charms.

  • 5/5 Lisbel 3 years ago on Google
    Store clean the line to wait it was short they keep the distance and well sanitized.

  • 3/5 Ashley P. 4 years ago on Google
    Yvonne was the salesperson that attended me, she seemed to not have any patience which bothered me. I went in for the buy 2 get 20% off, I got what I wanted but when I paid, that is when she said "Oh, and by the way it's final sale." That really upset me because she was so inclined to sell me the jewelry, she didn't want to risk me backing out because it's final sale. I wasn't planning on returning, I still would have purchased if she told me before she swiped my card. I was in sales before, therefore I know that she had no interest in what benefitted me the most. Customer service will always be favored over sales.

  • 5/5 alex d. 3 years ago on Google
    (Translated by Google) Although you have to do the usual line, we received very good customer service from an employee, I think she is the youngest in the place, I regret having forgotten her name. Always friendly and smiling. (Original) Aunque hay que hacer la acostumbrada linea, recibimos muy buen servicio al cliente por una empleada, creo que es la más joven del lugar, lamento haber olvidado su nombre. Siempre amable y sonriente.

  • 5/5 Vanessa Plus F. 3 years ago on Google
    Clean, good customer service, wonderful jewelry and a great location (the mall).

  • 1/5 monica Y. 3 years ago on Google
    (Translated by Google) Leaving this store, the attention of the woman who attended my daughter-in-law asked for a gift for my son and the woman told her, look for it elsewhere, it is supposed to be jewelry, it hurts that they hire people who do not want to attend (Original) Saliendo de esta tienda q atención tan arrogante la de la mujer q atendió a mi nuera pregunto por un regalo para mi hijo y la mujer esa le dijo búscalo en otra parte se supone q es joyería lastima q contraten personas q no quieren atender

  • 4/5 mikspoonks h. 3 years ago on Google
    Service is always great there.

  • 5/5 gigi 3 years ago on Google
    My experience was wonderful, the staff here was very friendly and helpful.

  • 5/5 patricia c. 3 years ago on Google
    (Translated by Google) Excellent care and beautiful jewelry (Original) Excelente atención y hermosas joyas

  • 5/5 Shirley N. 3 years ago on Google
    Love them

  • 5/5 William W. 3 years ago on Google
    Good prices great service

  • 5/5 Bernadette r. 3 years ago on Google
    I love this store. The Disney charms are my fav. I'm always looking.for new charms and bracelets ..

  • 5/5 Tammie R. 4 years ago on Google
    When I walked in the store there was a young lady behind the counter that just look at me and didn't say anything. I walked around looking for charms for my Daughter B-day and a nice young lady by the name of CELINE ask can she help me with anything I said yes long story short walked in to buy 3 charms end up buying 8 Celine was so helpful and very patient with me and we had a cool conversation in the process, I ask to speak to manager who name is Myesha to let her know she has a great employee that was very helpful and nice. It was a pleasure and honor to meet both of you ladys will be back soon for myself.🙂

  • 5/5 Katie H. 3 years ago on Google
    Excellent service

  • 1/5 Lili R. 3 years ago on Google
    I was super excited to buy a new pandora bracelet for my birthday. I decided to go to this store and check out the bracelets. When I arrived I was instructed to wait outside. A few minutes after a store attendant came up to me and said we have two stations right now so as soon as one clears up it will be you’re turn. I thanked the attendant for informing me and waited. The same attendant came up to me and ask what I was looking for. I explained I’m buying a new bracelet and I wanted to look around and find some charms. She told me I was not allowed to look and that I had to tell them what I wanted. I told her I came to the store to look for what I wanted and she said I’m sorry you can’t. I don’t know why they even open if they won’t let you shop in store. I told her that I would look online instead and order from the website. She did not seem to care at all and said bye. I was very disappointed as to how I was treated and felt as if there was some other reason she did not want to let me in the store.

  • 5/5 Anthony S. 3 years ago on Google
    Great sales people

  • 1/5 BUTTERCUP19 Z. 3 years ago on Google
    I was immediately placed on a "brief hold" for over hour then someone hung up, not UNACCEPTABLE. The brief hold lasted over an hour around 12:30 noon on May 19, 2020, I heard every guest that kept coming in and out of the store. Customer service is lacking below zero, I wonder how Corporate would react to how you treat your faithful customers.

  • 5/5 michael m. 4 years ago on Google
    Nice customer service

  • 4/5 DM A. 4 years ago on Google
    Good selection and friendly staff

  • 3/5 Angel A. 4 years ago on Google
    Overrated and overpriced but it's not for everyone.

  • 5/5 Sherise B. 4 years ago on Google
    Love their jewelry

  • 5/5 Olga M. 4 years ago on Google
    Good inventory. Got all the charms I requested plus was showed other examples. Good customer service.

  • 2/5 Felicia K. 3 years ago on Google
    Too busy. Line was long...

  • 4/5 Lorna H. 4 years ago on Google
    A bit expensive but nice e


Call +1 954-704-0773 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Jewelry stores nearby

Macy's image
1
Macy's
Department store
Department store chain providing brand-name clothing, accessories, home furnishings & housewares.
$$ $$
4.40 (4.1K reviews)
JCPenney image
2
JCPenney
Department store
Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.
$$ $$
4.30 (2K reviews)
T.J. Maxx image
3
T.J. Maxx
Department store
Retail chain featuring stylish brand-name apparel, shoes & accessories, plus housewares.
$ $$$
4.30 (1.3K reviews)
Jared image
4
Jared
Jewelry store
Chain retailer offering a huge selection of fine jewelry, including diamond wedding rings & watches.
$$$ $
4.70 (665 reviews)
Elite Fine Jewelry image
5
Elite Fine Jewelry
Jewelry store
Jewelry store offering classic pieces for men & women, plus custom design & appraisal services.
4.80 (618 reviews)
Last updated:
()