I have been a patient of Nurse Practitioner Ashley Pardue Gomez for more than three years. She is always thorough, kind and a good listener. She prescribed medication that had the opposite effect of its intended one and I called to leave a message for her/any medical professional there to call me back in regards to this. No one followed up with me. I called a second time and spoke to a live person who said they would relay my message and call me back with further instructions. Nothing. I called a third time in a week's time span (meanwhile, I've stopped using the prescribed medication) and I still hear nothing. Incredibly disappointed and might reconsider remaining a patient at this practice. How can a medical office not take this matter seriously? Furthermore, the day of my appointment (for which I arrived on time) there appeared to be a mix-up because the NP mentioned how she had seen patients with later appointment times before me. There now appears to be little attention to detail or care for customer service.

Literally THE WORST clinic I have ever seen! The worst customer service, never answer the phone and you try and schedule and appointment and they hang up on you. After trying for days I was finally able to schedule the appointment and I get to the clinic and I had to wait 1hr and 15 minutes to be seen. The doctor still has not sent all of my medication to me after I have faxed my lab work to them multiple times. They say they will call back and never do, they say they will give the message to the doctor but she never calls back or sends my medication. Honestly go somewhere else, couldn’t of had a worse experience, don’t even waist your time in this place.

I’m giving this place a 1 star only because they’re billing is the worse. I went there about 5 times. I’ve paid over $1500. They want to send me a $50 bill from a visit on 6/2022 last year!! I went there 4 times after that visit and nobody said anything and I don’t keep my receipts after each new year so I can’t dispute it because it’s been a year that’s what I’m being told. This is incredible. The doctor is very nice, the esthetician is very nice but their billing is sketch. How is it that I was advised of this after the visit last year? How is it I was not informed the other 4 times I was there? They wait a year to tell me I owe money. I’ve paid every time I have left that office and now someone messed up. I pay with different types of payments. I pay with CC, bank card, cash and I’m suppose to say ok and pay again. This is just terrible customer service and the girl from the office who called about billing need to learn better customer service. They had enough opportunities to mention this in a timely manner so I could have addressed it sooner with facts and receipts. Not a year later.

STAY AWAY!!! The customer service at this location is nonexistent!!! Spend your money where they will value you as a customer. Here is some background information: I am new to the Florida area and in need of a Dermatologist. I found this location via my insurance so I made an appointment via phone for 1/25/2022 at 9:30a. I arrived at this location at 9:15a, because I know that I am a new patient and will have to complete some forms. My concerns: 1. The front desk teammates are not personable nor do they have or offer good customer service skills. When I walked up to the desk I was greeted with the following "Complete and sign that form." I completed and signed the form and they told me to have a seat. I expected to be welcomed or someone to say hello, just common curiosity that is not happening at this location. 2. My appointment was at 9:30a when I checked in. Nobody made me aware that they are running severely behind. I sat in the lobby until 10:15a then I finally went to the front desk to inquire when I was going to be seen. One of the teammates in front went to the back and came back out and said they are cleaning the room now for you. I sat back down and they continued to call two additional people to the back and that is when I no longer had the patience to wait. When I checked in they had to have known that they were behind and someone should have informed me so I could make a decision if I wanted to wait or make another appointment. The disregard for my time is disappointing. I shouldn't have to take a full day off of work for a set appointment. 3. I walked up to the front desk and informed them that I would need to cancel my appointment. The teammate nonchalantly said I can do it over here, did not offer any apology, just canceled my appointment and let me leave.

While our dermatologist experience has been positive, the office experience has been terrible. Misrun insurance issues, typing in the wrong patients name, and showing up for appointments and finding out after 30 plus minutes of waiting that the doctor isn't working that day despite appointments being confirmed is unacceptable. If you would like to frustrate yourself and waste your time this is the office for you. Sad considering the actual doctors are good if you actually get to see them.

Great and efficient service. One of the few doctor's offices that actually honors appointment times. They are attentive and answer every question. Definitely recommend them to anyone looking for a dermatologist in the area.

These ppl will schedule you say they take your insurance then day off they say no we dont.. and waste your time. They did this to not only me but my mother and father. No courtesy

This is a low quality office. The front office staff basically said waiting over 30 mins to be seen is normal. There's a sign in the room that says that exams have to be under 10 mins. So you wait for an hour for an appointment that is less than 10 mins. How can someone give a thorough body exam for CANCER screening when the total exam has to be 10 mins or less? This is negligent in my opinion and if there's anything missed in the exam, this will be the reason. I went for my first visit during the beginning of COVID and everything was rushed, not thorough at all. I decided to give them one more shot since the lady booking the appointment over the phone assured me that they should not be rushing. I assumed that during the initial stages of COVID the office was just unsure of how to proceed. I get there today, wait way past the exam time. Question the wait, and then they placed me in a room with a sign that says visits last less then ten mins. and wait some more. Finally I got dressed and left. Never again will I visit a chain of medical offices like this. This is like the Walmart of dermatology, except with inflated prices. They don't value their patients time and health, and somehow they think their protocols are acceptable? They must really buy into the idea that people are desperate. Absolutely absurd. We live in South Florida, there are other dermatology offices. I would gladly pay more for quality treatment and service. This is for people who accept subpar quality.

0 Stars This is office is a joke. My first visit was horrible, since my visit, I have called the office on several occasions to speak to a nurse and no one returns calls, I received a call back, a week later, which at that point, I went to see a new Dermatology office. No apologies, no customer service, bad for business.

I have been a patient for over 3 years. I changed insurance, provided to receptionist only to find out they don't take blue cross 1535. However they never said anything until after my yearly exam was finished. They then charged me $186 for a 10 minute exam. but reduced it to $165. They should have told me before taking me in that there was an issue as I would not have paid this much and I'm guessing they don't charge this amount if you tell them you have no insurance. I feel ripped off and will find another dermatologist.

Terrible place. They cannot even get you an excuse letter by email. They don't answer the phone. They don't call back. The office manager is never at her desk to answer the phone and doesn't call you back either. I have been trying to get a doctor's note for 3 weeks. I am canceling all my future visits to this place. The first appointment was bad enough. I don't care how good of a doctor you are, I deserve to be treated right.

My appointment with Dr. Caravaglio was 10/05/2022 I received my results timely, since then I have tried to get my lab orders faxed to me. The lady’s at the front desk one named grace and I can’t remember the other womens name but both of them had faxed my visitation notes and personal information to two different fedex locations rather that my lab work sheet that I need. I then asked for it to be mailed since faxing it was a difficult task for them after they said they would it was agreed to be mailed. It has been two weeks and I have still not received my lab work order.

Very poor experience with scheduling. I scheduled my child's appointment on 2/1/2023 and was not able to get an appointment until 3/6/2023. They confirmed my insurance information during that call. I received confirmation texts the week leading up to the appointment. On the day of the appointment, I received a call from the scheduling vendor 2 hours before my child's appointment to tell me the insurance was not accepted. The provider shows on my panel as in-network, but I understand those are not updated as quickly as necessary all of the time. I asked to speak with someone in the actual office, and there was no answer, so I left a message. I called back later and still received no answer going through different routes for the office manager and front desk. I rearranged my work schedule and interrupted my child's school schedule for the appointment, which was a huge inconvenience, though I know the office/provider doesn't care in the end. To run insurance verification a few hours before an appointment that was set over a month prior just seems like poor management and is absolutely disregarding that people have lives, work, school, commute times, etc, that they are shifting to receive care. Then I get a text to say I missed my appointment the next day. I also haven't heard back from anyone in the office. All the while, I could have been trying to secure alternate care for my child. Completely and unnecessarily frustrating.

The PA I saw for my annual skin check, Lauren Hartman, was very pleasant. She was thorough, warm and had great bedside manner.

Overall excellent service. The staff was sensitive and informative. Kudos to Dr. Ashley Wentworth. Very knowledgeable and extremely professional. Highly recommend. Nicolas Tirado.

The staff and Dr. Douglas are exceptionally great! Very informative about my son’s condition. Overall great experience!

My second visit went great just like the first visit. Dr. Ashley Wentworth made me fill very comfortable when it was time to remove my keloid.

Staff is amazing and exceptional service. I do understand that you can wait sometimes to be seen but they kept me informed and even offered me a treat ! I will say that it is hard to book an appointment especially urgent but that just goes to show that they are high in demand. I would highly recommend anyone to come

Great office. All the doctors and staff are wonderful. They always take care of your needs. Very kind people!

Making an appointment was so easy- I recently changed new insurances so i had to leave my old dermatologist and heard so many good recommendations from here so I called on a Thursday and I got in for the following Monday. Lauren was so helpful and answered every question i had. Im super pleased with the service.

Don’t bother with this place. Appointment are months out, the person who handles appointments puts everything incorrectly. Then your appointment comes up and the doctor you are scheduled to see doesn’t even take the insurance. Waste of months waiting for nothing. Then tried to rescheduled and boom add another 2 month wait.

The most caring professionals in town. Thanks for the care you provided to my autistic kid.

Acne can be very frustrating, especially after trying numerous topical treatments and nothing working. After seeing Dr. Caravaglio, I am ecstatic to say that my skin cleared up almost immediately as soon as I began his treatment plan for me. Very professional, informative, and helpful in creating good habits.

BEST DERMATOLOGIST EVER!!! I have had skin issues since I was a child and as I have gotten older my skin issues have only gotten worse. For the past 3 years since I have become apart of Advanced Dermatology & Cosmology's family, I feel better than ever before (almost as if i was a child again). From the staff to doctors and even surgeons I have not ever felt more comfortable in a doctors office. I highly recommend them to all my family members, friends and coworkers!!! Make the switch now and I guarantee you will feel the same way I do!! Stop what your doing and make the call now!!!

I finished having a small lump removed from my arm, similar to one removed 7 years ago. I noticed that this time Dr. Jay Gottlieb gave me précised written post-surgery guidelines to avoid infections during the first 10 days. I did not expect a personal call from him the next day to see how I was doing. It makes a difference when health providers care about their patients. His daughter, another health provider, is also skillful and caring.

I am extremely satisfied with the services that received during my past visits at the Advanced Dermatology and Cosmetic Surgery's Pembroke Pines office. Lina's professionalism and expertise are at the highest level. I enjoyed interacting with her during my sessions. Jennifer, one of the office staff members, is courteous and respectful.

Love the staff. Very friendly and attentive. Dr. Joseph Caravaglio listened to my concerns. Attentive. Friendly. Nice. He most certainly knows his scope of practice. He made me very comfortable in the decision making, and was very thorough.

I love Advanced Dermatology! They have an awesome online check-in and pay process (making things super quick and easy when I get there) and the staff and my doc are great. Super friendly and nice. They really are great and I highly recommend them.

Only complain is that there is always a slightly aggressive wait (about 30-40 minutes). The staff is amazing, the dermatologist (I have seen two) are friendly, straight forward, honest and their work is great. The staff is also very personable and they take their time in explaining options, outcomes, and treatments.

Experience was great from the moment i entered the office. The staff is very professional. I was extremely happy with the Doctor. He made everything so easy to understand. I will definitely remain a patient and will be referring anyone who needs a Dermatologist to this office.

I am so happy I came to them. They are so professional and prompt. I hate waiting to be seen and they bring you in at your appointment time. Ashley was very thorough and caring really listened to my concerns she took her time. I would definitely recommend to friends and family.

It was my first visit and I had a good experience. I had an appointment with Dr. Caravaglio. He was attentive, listened to my concerns, explained treatment options without any rush or pressure. Had the treatment done very quickly and efficiently. MA Jasmine is also very nice and friendly. Reasonable prices too. Very satisfied.

Dr Ashley was great! My son’s hair had fallen out and I didn’t know what else to do. Dr Ashley told us what to do and his hair is already growing back so fast. It has only been two weeks and his curls are popping. I have referred my husband and my daughter to her. Thanks for getting us in and out of the office quickly.

I have been going here for years and I have also taken my kids as teenagers. They are great they always solve the problem. Very Good doctors.. I have never left disappointed or without and answers. All rge doctors are very nice and professional.

I go to this office for my annual skin check up. The doctor is very thorough and professional and I’ll go there again. I could have given a 4.5 but didn’t have the option. The reason for my score is that the examination room does not have a privacy curtain. A patient is undressing and there’s nothing between you and the door. I suggest getting privacy partitions for the examination rooms. Thank you!

This was my first visit. They are well organized and wait time is minimal which I liked. I didn't like having to return for treatment, when it could have been done when I was there for my examination. They said it was for insurance approval. Never had that issue with other dermatologists. So I will wait and see about the billing before I give it another star. The staff and medical team are very nice.