Aquarium Creations image

Aquarium Creations

Pet store โ€ข Aquarium

๐Ÿ˜  Do not trust this company!!! I placed an order for a coral in April for almost seven hundred dollars. It is now September and I have not received the order they stated was in stock. I have exchanged over 40 emails with the company requesting a refund. They are completely unwilling to offer that as a... People often mention fish, order, corals, company, selection, time, Great, store, good, staff,


Address

We are a web-based company and not open to the public, 2724 NW 30th Ave, Fort Lauderdale, FL 33311, United States

Website

www.aquariumcreationsonline.net

Contact

+1 954-716-6347

Rating on Google Maps

1.60 (35 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: fish (33) order (29) corals (18) company (17) selection (16) time (14) Great (13) store (12) good (11) staff (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jason B. 3 years ago on Google
    Do not trust this company!!! I placed an order for a coral in April for almost seven hundred dollars. It is now September and I have not received the order they stated was in stock. I have exchanged over 40 emails with the company requesting a refund. They are completely unwilling to offer that as an option. They keep telling me they will get me my order and new shipments are coming and then they go silent. I have to now contact my bank to report this as fraud. They have taken my money for no product.
    8 people found this review helpful ๐Ÿ‘

  • 1/5 Cheryl H. 3 years ago on Google
    Do NOT trust these people. Tom Hellwig stole over $2,700.00 from me. He gave me about 10% of my order , some of which was dead ,then ghosted me it's been 6 months. I reported them to the BBB. They have several complaints. Their website about NASA ect. Blah, blah ,blah all a made up fantasy. This is a complete SCAM and these are criminals. Criminal complaint with police, next stop.
    7 people found this review helpful ๐Ÿ‘

  • 1/5 Frank C. 5 years ago on Google
    Absolute scam. Charged my card and never sent the goods. Do not return calls. Return e-mails SOME e-mails after a great deal of time. Said a couple of times they were shipping - never did. Now went silent. Stay away from these crooks.
    6 people found this review helpful ๐Ÿ‘

  • 1/5 Proper S. 2 years ago on Google
    Prices are way too good to be true. I emailed them about a few items. 8 days and no response. Unacceptable for an online company. Almost bit the bullet on a $600+ order. Glad I checked here and on BBB. Complaints range from zero communication to people never getting their items. Won't be placing that order I suppose.
    5 people found this review helpful ๐Ÿ‘

  • 1/5 Cbbb B. 5 years ago on Google
    Ok gather around everyone and let me tell you all a tale. So let me start off by saying that if I could do 0 stars I would and I know a lot of people say this in bad reviews but it is truly what I feel this company deserves. I have placed two separate orders with this company and neither were good expierences( actually that is an understatement ). The original order I placed was for a sponge and after 3 weeks of hearing nothing on the status of my order I gave them a call and I did actually talk to someone who informed me that the spong was still growing and would be ready in a few weeks and would keep me updated on its progress. Well guess what they didnโ€™t, a literal month went by without hearing anything! So at this point I called them again with no one answering and I left a message but did not receive anything in return. Now I figured Iโ€™d email them about my complaint and wanting a refund. After a few days I got a response and a credit to their store. I was mostly satisfied because as we all know mistakes happen. Surely this could not happen twice ( I think everyone can guess what happens next right? ). I know everyone is just on the edge of there seat waiting to find out. Now having once again placed an order with the credit they gave ( for a mushroom coral ) I waited a couple weeks like they said and..... once again got no updates and nothing was shipped to me. So I emailed them and called them several times getting no response, This went on for a week. Honestly at this point it wasnโ€™t even worth the agravation that this incompetent joke of a company was causing me and I just let it go and took the loss. They got my money, kept my products, and caused me a great deal of agravation. Which Iโ€™m sure there all laughing about while there sitting on a chair made up of my money as well as what I assume is a bunch of others peoples money that they โ€œ mistakenly keptโ€. I mean we all need furniture right. WHAT A JOKE well at least someone is laughing and enjoying my money for me!!!! As you may guess I donโ€™t recommend this company in any way, shape, or form.
    5 people found this review helpful ๐Ÿ‘

  • 2/5 Von A. 5 years ago on Google
    *New location* Poor customer service, employees don't acknowledge your presence. When you ask they give you half the answer. Floor is always wet with no caution sign, the store is small and full of hoses making it harder to walk. Prices are not that great, the only good thing is the corals selection.
    4 people found this review helpful ๐Ÿ‘

  • 1/5 Charlie G. 6 years ago on Google
    Put in an order three weeks ago and still no communication as to status of order. I have emailed and called with no luck. I would not recommend them to anyone and just goes to show why we should only buy from our local LFS. Horrible Experience and shouldn't be! I don't understand how hard it is to just drop a simple text, or email with order status. Customer service isn't that hard!
    4 people found this review helpful ๐Ÿ‘

  • 1/5 thomas c. 3 years ago on Google
    This company is a scam and fraud, do not buy anything from this company. They take your money then do not respond to either emails, phone calls or text. Check BBB on them and they have done this to alot of people in the saltwater hobby, have not seen no good reviews on this company if it is a actual company or not. Shows Ronald Ratoff as owner and Tom Hellwig online order manager. Yall took my money on 1/9/2021 for $169.93 for XLarge harlequin shrimp. Have sent about 4 or 5 emails now and not answering at all now. Left voice-mail and text and nothing from that either. Either send my shrimp or issue me a refund, easy fix
    3 people found this review helpful ๐Ÿ‘

  • 1/5 Tyler got i. 3 years ago on Google
    Double checked my account and it did get taken July 6th never have you ever?!really?? Still have not gotten a response from my emails Ordered on the 4th of July just plants i did not order with the normal places i order from because of the wait time they dont give you a delivery date or estimate I've emailed a few times no response they are not taking calls at this time I see many of the reviews are because of wait time smells scammy if you have things on your site they should already be at quality ๐Ÿ˜€ cant find another way to get a response or refund no option i really don't want to go to the bank and fix it
    3 people found this review helpful ๐Ÿ‘

  • 1/5 Bill B. 4 years ago on Google
    Horrible place ....stay away
    3 people found this review helpful ๐Ÿ‘

  • 1/5 Jazeel P. 1 year ago on Google
    They should get a zero star worst company save your time and your money. Orders a coral 2 months ago still no shipment. No one answer calls or responds to emails Total BS!!!!!!!!!!
    3 people found this review helpful ๐Ÿ‘

  • 1/5 Ron H. 2 years ago on Google
    Absolutely no communication at all with these people. Very unprofessional. They should take up some other job like watching paint dry. Stay away!!!
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Ronald T. 4 years ago on Google
    Honest, friendly if they don't have it they will get it. Reasonable, what else could you ask for?
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Chris M. 4 years ago on Google
    Everytime I buy fish from this place they are dead 24 hours later. Went yesterday bought a diamond golby & 3 purple and yellow athis . Dripped them in my tank for 1 hour . Got home from work today all fish dead. Will not be returning to this store. Tried to give them another chance. Tired of spending money here. When I buy from the other store that I buy from fish dont my tank is a full reef tank . Disappointed once again .
    1 person found this review helpful ๐Ÿ‘

  • 1/5 CinnamonCat 3 years ago on Google
    They wouldn't let me in because I don't look Eighteen I even had my ID on me, I'm pretty upset about it. I took the time to get to Aquatic Jews with an friend on bike which took us half a hour just to be told you can't come in.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Sam S. 4 years ago on Google
    Fantastic healthy specimens, truly a, "jewel" of a coral store. Excellent prices for smaller frags. Biggest lobos I've ever seen.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Gion G. 4 years ago on Google
    Great place go there often they have the best water refilling setup.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 K H. 2 years ago on Google
    I have had two orders in one on Feb 28th and the other March 5 has received neither order and they don't respond to emails .
    1 person found this review helpful ๐Ÿ‘

  • 1/5 N O. 3 years ago on Google
    I placed an order for about 180.00. over a month ago! I was led to believe the fish was in stock. and was told the fish wold be in my tank by friday that was a month ago. I read a review from someone else where they responded that you are not charged until the fish ships well that is BS they charged me and I am waiting and waiting, They only emailed back once and said they did not have the fish. i asked for a full refund and noone responds and still no fish.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Chad K. 4 years ago on Google
    My favorite Saltwater Fish and Coral shop in South Florida. Iโ€™ve been in the hobby for 20 years in South Florida and Iโ€™ve Been to them all, no one has the quality fish and collector grade corals like Aquatic Jewels! Owners Mathew & Fidel, along with their staff are extremely helpful and knowledgeable. Itโ€™s hard to find a quality coral retailer that can even compare. World Wide Corals like quality and a massive variety of beautiful fish, corals and inverts! If youโ€™re looking for the Top Collector Quality Fish and Corals in South Florida, save yourself time and head over to Aquatic Jewels.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Titan Aquatic E. 5 years ago on Google
    We have used RocknReefs to build our artificial inserts for the last 7 years. They always deliver on time and within specifications.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Selenda G. 3 years ago on Google
    I placed an order on 1 April 2020 for approximately $180. On 7 April I sent a follow up to see if there was a delivery estimate and recieved a prompt response indicating that COVID 19 was having an impact to staff so the order would be another 2-3 weeks. Since that email I have received no further communication even though I have sent 2 more emails simply asking for an update. No order received and no communication as to why. If the owner chooses to respond to this posting please keep in mind I have all of my emails and confirmation of order so you can't claim I never ordered from you.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Robert G. 4 years ago on Google
    I bought about $370 worth of stuff from them. Got free shipping. Didnโ€™t think I was going to get my order, but I did. It took longer than I thought it should have, about 2 months, but the sizes of the items where better than what I had asked for because of the delay. I feel that I got hooked up because of the time it took. Gave me a couple of extra corals to make up the time it took. All the corals and fish I received where in good shape and all lived. The owner called me personally and helped me with my order. If I ever need a large order for my tank, I will be returning.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Jarod F. 4 years ago on Google
    Promised 1-4 days delivery on rocks. Called after 10 days and left a message. No response even though their website claims they will call you back. 2 days later, called again and got an answer. The rep said he thinks my rocks were on backorder, but wasnโ€™t sure, thought they would ship out โ€œtoday โ€œ but wasnโ€™t sure. Called 3 days later, no answer. I suggest you stay away from this company.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Bruno D. 4 years ago on Google
    GREAT customer service and selection.

  • 5/5 Concpt C. 5 years ago on Google
    Some of the best selection in Florida

  • 5/5 Windtwirl 5 years ago on Google
    Very nice and knowledgeable staff. Great healthy selection and prices

  • 5/5 Gregg W. 5 years ago on Google
    Great customer service from Steven will only shop here. Great selection.

  • 5/5 EE W. 4 years ago on Google
    Friendly staff, clean and health tanks.

  • 5/5 Daryl S. 4 years ago on Google
    Great customer service and awesome pricing.

  • 5/5 Ezequiel A. 5 years ago on Google
    Great store. Staff is very friendly and knowledgeable on all kinds of fish and corals.

  • 5/5 cecilia v. 5 years ago on Google
    Wow! Very impressed, beautiful Corals, good prices, and always a courteous welcome!

  • 5/5 William T. 2 years ago on Google
    Mr.Ron is a very nice person. I thank him for helping me out and teaching me some. He has a great selection of specimens. I wish I could give him 10 stars for how helpful and nice he was

  • 1/5 jerilee h. 2 years ago on Google
    Placed order and it's been couple weeks with no updates. I tried contacting them with no luck. Want to cancel n order from someone else but can't

  • 5/5 Stephen C. 2 years ago on Google
    Placed a coral order and all came in perfect. I spoke wth Ron, he was helpful with my selections.

  • 3/5 ron z. 2 years ago on Google
    I want to order something but the reviews are just over whelming im scared to place an order.

  • 1/5 Anita P. 1 year ago on Google
    One star because you can't give ZERO - Might as well join the list of those who have filed complaints regarding this company - DO NOT TRUST THEM - never receive your orders - never receive a response via email or call despite my have reached out to them over 10 times by both - Find your salt water needs elsewhere as this is clearly NOT a legitimate business!

  • 1/5 Joelle R. 4 years ago on Google
    This place will RIP YOU OFF and TAKE YOUR MONEY! We ordered from them in Feb, and still have not received anything! They won't return calls or emails! Do research before ordering from them, trust me, my story is no unique! I am not sure how this company is still in business at all! Owner should be in jail!

  • 5/5 Christopher C. 3 years ago on Google
    Hi, I really enjoyed my visit! Ty very much for the help and knowledge Ashley!

  • 5/5 Jen 4 years ago on Google
    Jared is amazing and is very knowledgeable! He is creative and helpful and a true asset to the RocknReefs team!

  • 5/5 John G. 4 years ago on Google
    Jared and the RockNReefs crew are the best in the USA for custom or modular inserts. The do all of Tampa Aquarium Service's custom design work and every piece is flawlessly perfect in design and construction.

  • 5/5 Rob A. 5 years ago on Google
    Great company, great product! And Jared was a really helpful. Responded to my email quickly, and fixed my problem! Thanks, Jared!

  • 5/5 Willy S. 5 years ago on Google
    Jared is the best!

  • 5/5 Kevin G. 4 years ago on Google
    Awsome place to find fish and full colony corals. They do have frags but carry very nice colonies of corals. Also if you are looking for big fish they always have some of the biggest I've seen. Knowledge staff and fun to hangout. Keep up the good work guys!

  • 5/5 Randy G. 4 years ago on Google
    Blew me away. Been to a lot of places but never seen corals like this. And the display cases... great job guys. Finally something eye level.

  • 1/5 Gabe 3 years ago on Google
    Poor lighting over fish probably on purpose so you canโ€™t see how infested with ich they are. From what I saw they donโ€™t have any sort of quarantine for new shipments they go directly into the tank which causes a lot of issues. I took the risk and bought a fish, when I got home and floated the bag under my lighting I noticed the fish had ich on itโ€™s tail. I brought the fish back within 30mins of buying and the fish hadnโ€™t even left the bag. They deducted 20% but luckily it was a cheap fish. These people have good selection but fight the temptation and buy from somewhere that cares more for their livestock and quarantines like hydra down the street.

  • 5/5 Erika C. 4 years ago on Google
    Found a new fish store and super excited. They have some beautiful pieces. Walked out with 3 new corals and a new fish today and we will be back!! ๐Ÿฅฐ๐Ÿ’œ

  • 5/5 Ricky C. 4 years ago on Google
    They have an amazing selection of all things marine (fish, corals, inverts) as well as tanks, supplies, pumps etc. the staff are awesome and always willing to help, even for the newbies who are just starting their reef tanks. They have helped me tremendously over the years.

  • 5/5 Rich P. 4 years ago on Google
    Im located in Washington DC and came to FL for a work trip, I stopped by this place before I left back home and choose a few different small pieces. Great selection in the 10$ 20$ and 30$ frag sections. Store employee went out of his way and gave me a styrofoam container for free so I can keep a consistent temperature while flying with the coral. Will defiantly come again next time I am in town.

  • 5/5 Jennifer R. 4 years ago on Google
    Beautiful coral.

  • 5/5 Alfredo M. 4 years ago on Google
    They are good team. Thank you Matthew for always attended us.

  • 5/5 Kevin F. 4 years ago on Google
    It was a great experience you guys you always have everything I need

  • 5/5 JOE R. 3 years ago on Google
    By far one of the best if not the Best aquarium store in So. Florida! Great prices and selection With the most knowledgeable and helpful employees in my opinion. Always willing to spend the extra time to answer your questions. A huge shout out to Ashley and Andre

  • 5/5 ari w. 4 years ago on Google
    Found some amazing corals and very nice staff

  • 5/5 remelsheikh 3 years ago on Google
    Cleanest shop with the biggest variety of corals in South florida. Prices are competitive. Great selection of fish too. Matt's the guy to help you out. Thanks.

  • 5/5 Vitali Y. 3 years ago on Google
    a huge selection of corals.

  • 5/5 Nicole K. 3 years ago on Google
    Awesome store! Very clean, has quality corals , clean display tanks, and a variety of fish. Thanks so much !

  • 5/5 Shirah R. 4 years ago on Google
    Great salt water fish store!!! I go there with my husband and my sons, weโ€™ve been customers for a few months now and they are amazing. Always very friendly and helpful. They are our go to fish store. Nice setup inside as well.

  • 5/5 King Josh r. 4 years ago on Google
    I have now been a happy customer of Aquatic Jewels for a few months now, and I can honestly say I have continued to go there, and will continue to buy all my salt water marine needs there because they are by far the best around. Iโ€™ve purchased fish, crabs, rocks, corals, anemones, supplies and more and Iโ€™ve been happy with every purchase made. The staff is always very friendly and also knowledgeable. I highly recommend. Their store setup is also amazing! My sons love going there no matter how many times weโ€™ve been. Two thumbs up!! Here are some pictures of my aquarium that I was able to put together, thanks to Aquatic Jewels.

  • 5/5 Dieulene D. 4 years ago on Google
    Been going here for a long time. Must say the selection is good, and customer service is great!

  • 5/5 Rei S. 4 years ago on Google
    Amazing staff. Great selection of fish and corals

  • 5/5 Morris F. 4 years ago on Google
    Great selection of fish & corals, colonies and frags. Very good dry goods and equipment as well!

  • 5/5 Fun C. 4 years ago on Google
    Windows

  • 5/5 arianna c. 4 years ago on Google
    Super beautiful fish, nice presentation and amazingly wide selection. Friendly staff also !!

  • 5/5 Emma N. 4 years ago on Google
    Jared is wonderful to work with. Rock N Reefs does an amazing job interpreting the product we are looking for. Just a great all around company to work with!

  • 5/5 Cesar L A. 4 years ago on Google
    Very clean and nice first time walking rear customer service

  • 1/5 food c. 4 years ago on Google
    What the heck happened to this place they used to specialize in African cichlids and other rare freshwater fish now it's all way overpriced saltwater fish and coral I'm into salt too but there's no way to buy something for my saltwater customers without ripping them off. I would talk anyone out of starting up a saltwater aquarium at these prices you HAVE to be a millionaire.


Call +1 954-716-6347 Open on Google Maps

Amenities


  • Payments
    • โœ“๏ธ Credit cards
  • Accessibility
    • โœ“๏ธ Wheelchair-accessible car park
  • Service options
    • โœ“๏ธ Delivery
    • โœ“๏ธ In-store shopping
  • From the business
    • โœ“๏ธ Small business

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