Let me start… saying that Fernando is the best Amazing Client experience, Laura as well in the Finances Dept even that we were the last client she was very patient and explained everything. Our decision point was def the way that Fernando explained everything and show us cars in our budget and preferences. If you need a BMW ask for Fernando. Gracias Fernando!

In my opinion, Lauderdale BMW of Pembroke Pines is the best BMW dealership that I have visited in the United States. The attention and friendliness of its advisors, financiers and managers is exceptional, and the service has the highest standards that a loyal customer expects from the brand. Very grateful to Alejandro Borges for his excellent attention, and a special recognition to Abel Enrique Pabon, who handled my interests with diligence and patience until they were successfully completed. August 2022 - First after-sales service. I was able to get the appointment fast, the car receipt was fast, the time it took to repair was fast and the quality of the repair so far seems good. I am satisfied. Jose Alamo's attention was excellent. Keep this service of excellence up to the mark. Thanks. October 2022 - Excellent attention from the advisor, Jose Alamo. Good and fast service. Place is nice for waiting and with all the amenities.

Fernando in sales has been an amazing person to deal with. My deal was not easy because I am out of state and I have two trades. Fernando was able to get me top dollar for my trades as well as discount their vehicle. In my lifetime,I've purchased about 40 cars and Fernando has been one of the best salesmen I have dealt with.

This is a phenomenal dealership. I especially admire their service department especially Julie. She went above and beyond in getting my vehicle fixed. When I purchased my vehicle there was a slight defect in my x5 s turning signal. Once I contacted Julie she immediately arranged to have it fixed. She even had a loner ready for me. I was even provided a video by the technician that did the job that explained the cause and showed the rectification process. This level of service I have never seen before. I have a 2022 Porsche turbo s and received more push back in changing the rear tail lights. BMWs service Simply is outstanding in the industry.Julie from service is a credit to BMW and reflects what car culture should be.

Incredible customer service! Let me start off by thanking Matt Rodriguez, for such a friendly and incredible experience. something you don’t get here in South Florida. This is top of the notch customer service that exceeded my expectations.

My Fort Lauderdale BMW experience was awesome from the start of Rani picking up my call to the finish of the sale ! He is the best client advisor ever and made sure I was a happy customer!!! Thanks Rani for making this an awesome experience and now I know what BMW stands for “Breaking My Wallet” lol 😂 and I would do it again and again BMW For Life , so don’t you go anywhere Rani !!!!!!

My service advisor Julie was very helpful as she usually is. Both Julie and the service tech explained to me in details all that was required to be done to my vehicle. The issue that I brought my vehicle in for was addressed and taken care of with a minimal amount of wait time. I had a pleasant experience as always.....thank you BMW of Pembroke Pines!

Great Work Tony Clark!! My sales experience with Tony was exceptional. Tony is the antithesis of what you would imagine a car salesman to be. Tony performed in a professional manner and was not pushy at all through the process. His knowledge of the vehicles and an eye for what looks good helped in my build process. While building my new BMW X6 M60i he spent whatever time it took to make sure that I got exactly what I wanted out of my new car. Once the car was built and shipped to the dealership he had everything ready to go when I arrived. Every detail was looked after, even the little details such as when I returned from signing, the license plate was installed and my car was ready to drive off with a full tank of gas. I would highly recommend giving Tony a call to assist you if your in the market for a BMW.

Jose Almendariz was very patient, knowledgeable and friendly. He made the entire car buying process as painless as possible. He did his best to accommodate our requests and did everything he could to get us in and out of the dealership as soon as possible.

After visiting another two BMW sellers I was lucky to get in touch with Rufus. Rufus is a very welcoming, kind, calm, and great person to work with. I have a baby at home so he made sure that I could purchase the car as easy as possible and we did the entire transaction and conversation by phone. He was always available and gave a great assistance throughout. You are lucky to have Rufus in the team. The purchase was quick and the entire process very smooth.

Leo was my salesmen and he did a amazing job helping me find my dream car. He made sure I would get it and worked super hard with another dealership to trade with them for the car I wanted. He made sure I got it asap and I did. Leo went above and beyond more than any car salesmen has ever for me. Leo's communication with me was great. I love how he expresses how he's a family man willing to work hard for them. If I have friend or family looking for a BMW I'm sending them to leo.

Ramon Trull is an exceptional service advisor! His dedication and warmth make me feel like family, not just another customer. I'm incredibly grateful for his invaluable advice and top-notch customer service skills. From the moment I walked in until I left, he ensured I felt welcome and well taken care of. I highly recommend Ramon for his outstanding commitment and genuine care for customers. A true gem in the service industry!

Everything was smooth, fine, specially Jerrick Warren, very attentive, communicative, and professional. The video they sent me with the details of the service was very practical and helpful. Only the valet crew were not as high as the others. My car was ready in an incredible fast time, washed and the valet people took 20 minutes to bring the car down from the 3 floor. I believe if the technicians were so fast to finish my car, valet should be to the same level.

Mr. Jose Alamo, has been excellent every time I had brought my cars to service. His quality of service has and continues to be at its highest. Kelly at the loaner center has also provided a great service to me always. Great experience at BMW of Pembroke Pines!

I had a wonderful experience at Lauderdale BMW all thanks to Ingrid Real. She is the best! She made the selection/buying process absolutely stress-free and was incredibly knowledgeable on the vehicles to choose from. I drove a few hours to personally meet with her/trade-in my car and she made sure all paperwork was prepared/completed prior to my arrival. She maintained respectful of my time and was very efficient. I would make the commute all over again to ensure a smooth buying process like the one I had with Ingrid!

My sales experience was a excellent from beginning to end. Kevin Sookdeo did an exceptional job of keeping me up to date with the progress of the vehicle and he made the whole process easy for me. Kevin is very patient, informative and was able to answer all my questions, and had my satisfaction is his best interest. He treated me like his best client. When my vehicle arrived, the finance and preparation of the vehicle was seamless and fast. The car was immaculately prepared and presented to me when I took delivery. I will definitely keep going to Pines BMW and I always highly recommend Kevin to all my friends and colleagues.

Wonderful service all around.. Service advisor was great, followed through. Reception was warm sweet and great customer service. Technicians did a great job with video update and job on the car. Every single person who I had an interaction with were pleasant happy employees and it shows in his they take care of your customers. You are now my home BMW dealer

It has been one year since I had bought my X4. Thanks to Sheldon Chambers. Sheldon was very knowledgeable, patient and most of all he made my purchasing process easy for me to understand. Whenever I call Sheldon after our deal was done he would still return all my calls just to ensure that I was OK with the car. I am still enjoying my car!

I was met by Service Advisor Jose who was very welcoming. He introduced himself, I asked about his experience in the industry. Jose inquired about the reason for my visit and if I was experiencing any problems. Fast forward, the whole experience was professional. I was extremely impressed with the transparency of the Technician's video.

We just purchased a new car from Lauderdale BMW of Pembroke Pines and it may have been the first time I ever had an enjoyable experience at an automotive dealer. From our salesman, Ted Levine, to Stephanie in finance it was a seamless transaction. Thanks to everyone at the dealership. See you next time!

First things first! I have to thank Fabrizzio Rosero for helping me find the perfect vehicle for my family, it took me almost a month and a bunch of different options to finally get the right color combo + the right vehicle. 2nd, coming from Mercedes Benz after so many years and giving BMW an opportunity, i can tell you that IT WAS THE BEST DECISION i have EVER MADE! The driving, the confort, the technology EVERYTHING! Thanks again Fabrizzio for making the Car buying experience so much Fun again!!! If you ever decide to buy a BMW go to Pembroke pines BMW and look for FABRIZZIO ROSERO, i can tell you that no matter how much of a PITA you are as a customer this guy will deliver! He’ll do anything to make you happy and help you make the right decision. Btw finance Lady Stephanie is super cool too! Really good ppl. Thank you so much guys! We really appreciate the help to make the deal happen! 👏🏼👏🏼

Job was completed but experience was not ideal. I've come to rely on valet pickup and drop off of car for service. For some reason, that service was no longer available. I was disappointed. So, I made and appointment to come in and a loaner was promised. Service advisor was unable to provide and proceeded to make, in my opinion, excuses. Appointment was made for one advisor and it took 20 min for me to find this out at appointment time and get another assigned. When I scheduled the appointment I requested all transactions occur outside and touch free, per the web site claim and the appointment taker this was doable. Service advisor was initially reluctant to not allow me to have to come to his desk, but, ultimately complied. BTW, the pandemic is not over and i didn't want to have to come into the crowded service area. I found it very difficult to get in touch with my advisor while my car was in your possession. Text messages were never responded to, always had to call. When I called it seemed I was always routed to my advisor by the phone system. If this is a feature you use of the phone system, it makes it difficult to reach someone else, Once my car was completed, I found you no longer have a cashier, and provide on line payment. That's great, but, the email receipt you get says to take to the valet to pick up your car. Valet did not seem to be aware this was a process and directed my to go see my advisor for something, This needs to be ironed out. Also, per the above, I did not want to have to go into that office. So, this was another awkward interaction.

The agent was great as she was professional and courteous. The technician, through video, seemed professional and knowledgeable. Although the car was serviced for a routine checkup in a reasonable amount of time, it was not satisfactory. The technician stated in the video they could not repeat the issue of brakes squealing. When the car was ready, there was no opportunity for me to talk to the technician and show them what I am talking about so I was left with my keys to drive home confused. I am currently driving the car with squealing brakes.

My service advisor Paola was wonderful. The video of recommendations was very efficient. My dissatisfaction was with the high price of the recommended repairs. I also would like to mention that the cashier that day made me feel like I was imposing on her time. She saw me at the window and didn’t acknowledge me for quite a few minutes while she sat at her desk. When she did come to see me she had no smile or welcoming words. Not very typical of your usual excellent customer service. I felt like I was bothering her again when I returned to check on my invoice, which was still not ready after 50 minutes. It was only when Paola saw me still waiting, that I was taken care of. ☹️

Ali my advisor is the best. Always professional and courteous. I adore him. My car is always fixed quickly and repaired well. Your mechanics are awesome. My only concern is the lack of professionalism with the valet service team. That is my most and only unpleasant experience their at the dealership. Though small it is a part of the whole experience so it throws it all off when every other aspect of the visit is received so well. Thanks for giving me the opportunity to share my concerns.

I recently purchased my 2022 X3 from them and my sales advisor Tony Clark was the BEST! I initially wanted the X1 however he explained the difference in size and specs, so well that he convinced to get the X3. He was very patient with me, he was very knowledgeable and his customer service was exceptional from the minute we entered the dealership to the minute that I drove my car off the lot. I was extremely pleased with the level of customer service I got from Mr. Clark and I think you should definitely ask for him, if your ever at this dealership.

Process was extremely smooth and simple. Ingrid was a Great help and was extremely patient with me and my busy schedule. I would recommend speaking with her for your next vehicle purchase. I love my new car and Thanks again!

Customer service is excellent from the front desk greeter to my service advisor Alejandro. Quick and easy drop off. My issues were addressed and I was able to leave quickly with a loaner vehicle to return to work.communication was great when vehicle was ready… pickup was easy with engaging valet staff and quick checkout process. This location is my preferred dealer.

I had the most positive experience that I've ever had at a car dealership. Mark was AWESOME! He took all the time needed to make me feel welcome. He was like a counselor to help me make tough decisions about which car was best for me. Very professional. He stayed long past closing. Billy was also GREAT! He gave me a fair price on my prior vehicle. Was very helpful. Stephanie, was very friendly and that probably caused me to buy all the things that she wanted to sell me lol. So far, this dealership is 5 stars, and I never want to go to Porsche or Maserati again! You'd think such fancy car names would be good but I had awful experiences at both of those. BMW is the best so far.

I am a great believer that you only have one opportunity to make a lasting impression. And when it comes to purchasing your new car, the relationship you establish with your dealer/salesman is invaluable for the long term. With a limited inventory in this market, our salesman [D.chikezie] assisted us in ordering a vehicle with our desired specifications. The vehicle arrived within the timeline they specified, and the best thing was that they honored the MSRP pricing; No Market Adjustment Baloney. I could not be more pleased with the stellar service and long-term vision demonstrated by the BMW Lauderdale team.

My service advisor, Ramon, is absolutely wonderful. He is always professional, updates me with the status of my vehicle and makes the process seamless. In addition, he follows up to make sure everything was to my satisfaction. He understands my work schedule and works with me to accommodate my appointments for a time that is convenient for me. Simply the BEST..........

Ash & Oliver did a fantastic job with assisting me in the process of buying my vehicle. Ash was responsive and held true to his word. Oliver was knowledge with the finance process. Overall the experience was excellent. Far exceeds the experience I had with other BMW dealerships. I would reccomend anyone looking for a car to come to this dealership. Thank you!

Julie Miller has been my service advisor for many years, I value her honesty she definitely has a way of satisfying customers. Although my visit caused me a lot of money$$$$, I know my vehicle is in good condition because she doesn't beat around the bushes. Holman Collision Center Ft Lauderdale is not so honest and I never do business there again

The service advisor Paola Soto made my experience awesome! She has excellent personal skills and attitude. She will be my personal service advisor from now on. She is truly an asset to your company. I hope the company is able to see her value and compensates her for it. It has been a pleasure to complete this survey! Thank you!!!