Staff are not trained at all to deal with issues or guest, and they hire rude people. Got home with an order to realize that chicken tenders are missing go back and being told the cashier did put it in bag. Please, I didn’t get home to leave again. This Burger King Needs HELP! Couple months ago rude cashier, then another time, total order was wrong. Burger King head office needs to really help this location. Please remember the customer is the one that makes your pay check!!!!!!!

Lately the service decreased, I was taking 3 meals to go and the manager only allowed me to take 1 BBQ sauce, then I ask for a spicy sauce and his answer was you have no spicy meal so you're not allowed to take a spicy sauce, so I just said forget it and walk away. I would not recommend it, next time I go to McDonald's.

Service at this Burger King is always quick and staff is friendly even if it’s busy. Never any issues asking for sauces, which is a common issue at other locations. I have no complaints, food is always good.

Usually come here for breakfast which is usually delicious..but I'm never coming here for a burger again smh the bread is soggy the sandwich is barely hot...go to any other Burger King for a delicious burger just Not this one smh...

Hubby went to get dinner. They forgot the chicken nuggets had to ho back to get them. Cold and hard in other words over cooked. His burger a bit hard which happens when it gets warm over n over. When he went back mo apologies nor any extra good gor driving back. People we all need our jobs pay attention on top of spending money on your facility, now gas too cause we don't get the whole order. Please stop putting napkins on top of the fries, wasted money for you all and wasteless for us. Focus

Staff is CLUELESS to anything that goes on in this place. Made a mobile order 20 minutes before I got there and when I arrived they weren’t aware the order was placed. They didn’t even apologize for their incompetence. A lady that seem to be the Manager on day shift, stood there looking STUPID and didn’t even assess the situation. But she’s talking and laughing with employees about unrelated work stuff. Smh.

I love coming to this BK because everyone is always sooooooo nice. Every single time. The people are friendly, polite, and kind. The food is always fresh and I love that the original chicken sandwich is always juicy. But the fact that everyone is so nice keeps me coming back.

The manager was rude to my daughter because he did not allow her service dog to enter the restaurant. She has a small Chihuahua dog and she always carried it in a special dog case. We have been to many restaurants and have never had a problem. Burger King should change their rude policies and better train their employees. For now we will not go there again.

Was rushed at the drive thru to order, then had to go inside when my order was incorrect and the manger was a little aggressive the way he speaks to the employees. They can’t have bags when they order food, they can’t say anything but Yes Sir. The fear in one employee’s face as I waited for my order was not okay. There is one thing to be a leader and have respect from your team but to demand respect and belittle employees is not okay.

This is one of the cleaner locations. Service was above average and quick (early afternoon before school let out), french fries were hot and sandwiches tasted fresh, not like they were sitting around waiting for you.

Why place an order online? If I then have to get to the restaurant and stand in line as if I had never placed the order.... The worst Burger King by far... I would never go back nor would I recommend coming to this place, MUCH LESS ORDERING ONLINE.

The store refused to let my father pick up the meal that I had ordered, even though he had both the email receipt and a screenshot of the in-app information showing that we had already paid for the meal. After waiting for 45 minutes, I was finally able to drive down myself to retrieve my order from Burger King. However, I am concerned about the store's policy and the behavior of the manager. While I was able to pick up my mobile order simply by providing my name, my father was not permitted to do so because he did not have the app. I found this to be inconsistent and unfair. After receiving my order without issue, I asked to speak to the manager to clarify the store's policy regarding order pickup. The manager informed me that it was not possible for me to pick up the order without verification, but I have never been asked for anything other than my name in the eight months that I have been visiting this location. The manager then attempted to compare the situation to airport security, which I found to be inappropriate and offensive because picking up a fast food order is a much less critical task that does not require the same level of scrutiny or verification. Furthermore, the manager's comparison implies that the customer's concerns about the store's policy are unfounded or unreasonable. This dismissive attitude can be frustrating and offensive to customers who have legitimate concerns about the way they are being treated or the policies in place at a particular establishment. My father and I were both dissatisfied with the manager's attitude and lack of accountability.

This burger king 👑 location is always consistent! The manager runs this place like to perfection! On point and back to the basics of genuine good customer service!

We usually frequent this Burger King once or twice per month and order through the drive-through. It has gotten a bit better, but you still feel like the employees are doing you a favor by helping the customers. My Sprite tasted like plain seltzer water, with no flavor. When I asked the cashier,she said all she could do was substitute for another flavor. No one could change the syrup mixing part nor did she say I could get a refund. Burger King in general should really put effort into implementing better customer service training for all employees.

Asked for soda from the soda machine in the back cause the front lobby was straight syrup bur the lady was rude AF. They need better customer service skills.

Stopped at this Burger King 🤴 for a quick breakfast. The Croissan'wich, hashbrowns and Diet Coke were all very good 😋 . Service was fast and friendly 😊. Restaurant and men's room was clean. 👍 Would return in the future. :)

Communication is a weak point at this location. The drive thru is an absolute failure. Numerous times I’ve received a sandwich with cheese on it when I specifically requested otherwise. I just ordered a whopper combo and was asked if I wanted to add cheese and bacon. I said “no thanks.” Lo and behold I received a whopper with cheese. Never fails. Fed it to wildlife.

This burger King does not have a baby Changer in the bathroom, and the Manager did not seem to really care. During the time I was eating he kept telling me that he needs a big bathroom for people with disabilities I understand that but it was really big and I think there could be a baby changer inside. REALLY BAD EXPERIENCE!:(

Great location, prompt service, professional employees. The interior was clean well-lit along with ample spaces for parking. Recommend this location for any BK fanatic. Their app makes purchases more affordable and equitable, which is a plus.

I was pleased and surprised at how nice and courteous Tyriq was taking my order in the drive thru. Will always come to this one because him.

They are very stingy with their sauces, the first one is free lol and if you want more, they wanna charge 50 cents? What a joke. This food isn’t good for you either, sometimes you’re better off starving.

I really like this place. Food is prepared with love haha! 😄🥹 And the customer service is great.

Food is good.Staff at the order window is a bit unprofessional. She sounded annoyed and said "yeet yeet" while I placed my order.

I had my doubts but the flavor is really good! The amount is perfect for one persons. Just had a double cheese burger. The staff was really friendly and nice, the only thing is that they just accept 1 coupon per car, so if you go with a group or thinking on “future days meals” take with you the coupons that have many things! But the flavor is really good!

Very disappointing service at the drive thru window. The young girl never spoke to me. She placed the card reader out the window for me to use, gave me a receipt, closed the window and proceeded to turn her back and as I waited for my food. The next she opened it with my food nothing was said again. While checking my food I noticed a sauce missing (that I did ask for during my order) and she still never spoke a word. The customer service and basic common courtesy is lacking at this Burger King location. Further training is needed for this employee

Great restaurant, great customer service from Mr. Williams, Mary and entire staff.

Gotta love the app!!! I come here a lot for various groups and the orders are "mostly" correct, usually ;-) But to be fair, it's better than most places. I have had a manager fix an order before, but have also other times have had the cashier say too bad (most recently when 6 bacon burgers came without bacon, which upset people in my party--for which I get blamed).

I don't eat fast food but I pulled in Butger King to try the "Impossible Whopper". I was impressed how the entire drive-thru experience was contactless. However, the Impossible Whopper just isn't for me. It reminded me of elementary school, salisbury steak, without the gravy. The purchase experience with customer service gets a 5, the sandwich itself gets a 3.

Sandwiches need an upgrade they are very dry an fries need not to be cooked hard. Step up your game Burger King u are loosing your touch been around to long.

I was pleased that THIS Burger King Actually serves Impossible burgers hot. Most BK's I go to I have to ask them to make sure the burger is hot, because if I don't, I get a cold burger. This store told me that the Impossible burger is their best seller, so they make sure that those are cooked too order so that they are not when the customer receives it. So this location is the one I'll be looking for whenever I want one of those HOT Impossible burgers.

It wasn't horrible. But the workers hardly listen. They never know where the food at. They take forever for simple food. They are yelling at each other. So just a lot going on once you step in.