1/5 Shawna A. 1 year ago on Google
So
I’ve
been
a
customer
at
this
location
(NMB)almost
everyday
for
2
years,
and
I
will
no
longer
be
returning.
I
order
online
(usually
only
coffee)
for
the
reason
to
just
be
able
to
pick
up
my
order
and
go,
since
it’s
a
busy
location.
We’ve
had
issues
with
the
customer
service
here
the
most,
along
with
the
coffee
tasting
rotten
at
times
and
having
to
go
back
to
get
it
exchanged/refunded(huge
inconvenience,).
But
trying
to
just
let
those
moments
slide
because
we
love
their
coffee
usually
&
food
the
few
times
we
get
it.
But
today
was
one
of
the
worst
experiences,
I
waited
at
the
pick
up
window
for
literally
25-30
mins
,
not
being
acknowledge
by
the
ladies
inside
that
made
eye
contact
with
us
numerous
of
times,
so
we
even
went
inside
to
let
them
know
we
are
here
waiting
twice
&
the
lady
I
spoke
with
named
JANELY
said
one
moment
,
and
then
continued
helping
other
customers
that
got
there
way
after
us
and
never
came
to
help
or
get
someone
else
to
help,
so
she
literally
ignored
us
after
we
let
her
know
twice.
I
don’t
know
the
purpose
of
ordering
online
and
having
a
pickup
window
when
literally
no
one
attends
to
it.
The
attitude
&
service
we
experienced
today
isn’t
worth
spending
my
money
here
no
more.
Lost
a
loyal
customer.
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