It's a beautiful hotel with very nice and helpful staff. Room's are spacious and we'll maintained. Breakfast is of descent spread. Staff serving at the restaurant are very good. Only bad experience we had was of a rat in the room. They had put rat mat in the room whereby the rat got stuck to it and started making lot's of noice. Otherwise it's a fantastic hotel. Overall I would give this hotel BIG THUMBS UP.

We stayed here for two nights and enjoyed food and hospitality. Saju and Sonam were quite helpful. Had good interactions with Saju and Sonam was helpful in providing meals and taking random ask. This hotel booking should be done assuming it's a hotel NOT a resort and spa. This may feel like an old hotel in some spots BUT hotel staff was quite good along with Food(Kudos to Chef) that keeps vacation feeling not bothered(that's what I experienced). Bathroom had good quality shower gel, I didn't open mine in this hotel. Real problem faced was HOT water supply, it was made available for like an hour or so in morning. Guest in cold weather were to wash hands in cold water which is quite a problem and honestly that was a big problem. considering the name and reputation of this hotel that I thought of. It is such a small thing that they could have fixed. this also puts small faith in management how well they think of guests. I would suggest to check with Hotel first before making booking about these small things. HOT water can be a big issue for people. visited from shore areas, etc. Imagine visiting nathula and coming to hotel to shower in cold water !!

One of the best experience of life. Hotel is full of all kind of facilities. The view from window is wonderful and i experienced best sunset through my window. Everything is so aesthetic and planned. Food is so delicious and i am surprised it's too affordable. The staffs are well trained skilled and very friendly. Waang de serve us in a very good manner. Richard, menuka and specially waang de all are very professional and impressive personalities. I love this place and this hotel made my trip to gangtok memoriable

One of the best hotel experience I have had so far.Food is so delicious and i am surprised it's too affordable. The staff are well trained skilled and very friendly. The food was delicious. It has been memorable vacation for us. The only difficulty we had was hot water facility. Hot water was available only from 7 to 8 am, for rest of the day if needed water we had to call room service, they used to bring hot water buckets with great patience. PS: Reshma was very professional and has been a super host. She has ensured our stay was comfortable and served us delicious food.

Nice hotel. Within 1.5km of mg marg but walking is difficult as the road is very stiff. Rooms are good. Terrace is nice and spa area has ample space for sitting and chatting. Females working in restaurant are active and always having a smiling face. People in reception are also very helpful. Overall a good hotel in gangtok.

We stayed in sikkim for 2-3 days in this hotel. Its a 4 star hotel, we had a great experience also. The staffs, reception and housekeeping everything was good here. You can also enjoy the view as shown in the picture. They served complimentary breakfast which was in the form of good buffet system. And the top of it they also change the menu regularly. Being from north India, we dint like the taste much, especially the Tea and coffee here is not that good. Overall the hotel is good except its location.

Excellent stay. We stayed in suites as well as attic Rooms. Attic room water is too hot. Rooms: Very well maintained, clean and cozy Service: Very hospitable staff, always smiling and happy to help. Supriya, Pushpa, Uma to name a few. Very prompt and efficient staff. Food: Absolutely Delicious. Luchi, bhatura, chole were my favourite breakfast items Location : 15 mins walking from MG Road market.

I am still at the hotel and I can't resist writing this because dude, the service and the welcoming etiquette of the staff is just so amazing. Rooms Food View... everything is just so on point. We had this candle light dinner last night and they did all they could and beyond I especially loved the management done by Ms. Uma Chhetri and want to thank her for making our stay so memorable and special. She kept reassuring our likings and made sure we were comfortable enough and were enjoying. Kudos to the resort for having such warm and welcoming staffs.

Wow!!! We stayed here 3 days. It was an excellent stay. Really so fun and memorable days. Room was wow so nice and luxurious. The bathroom is awesome. Food quality & service are best. I ll prefer this place next time. Loved it.

Very nice resort. Rooms are really awesome. I booked a family suite room and that was just wow. Staff was well mannered. They responded very quickly on each call. Overall service was good. Food was very hygienic.

The place was reallyyyy good. I really enjoyed my stay there. We stayed there for 2nights and had 2 rooms booked on 4th floor. The rooms were all up to the mark. The room service was also quick. Proper bathroom with all amenties, a good hot water supply, proper branded Tolitieries, fresh and clean towels, slippers . Room was equipped with room heater as well. Good storage space was given. Though there wasn't much view from my room as it showed the enterance of hotel. But just infront of it was a spa area and daayumm i must say it showed the best view of gangtok. After eating dinner we really enjoyed spending time there.. Sitting peacfully and enjoying the weather. The staff was really kind and friendly.

We visited this place from 8-10 April 2023 with our parents and 6 month old baby. It was so much comfortable staying here as the staff was so cooperative and humble. Reception staff was quick and attentive to the needs and the restaurant too served us various delicacies with outmost dedication. Overall it was a pleasurable stay.

The Spa services, the reception and the Room Services, food quality and quantity all is10/10. However the house keeping needs to be up a little. Found dust on the bed headrest, tissues were lying on the floor of the mezzanine floor where the kids slept even after housekeeping was done. So only that part is looked into. Would have given 5 🌟. On the whole had an awesome time,Will surely visit again.

Friendly Staff, Clean and beautiful hotel rooms. View from terrace is nice. They have family and delux rooms. Family rooms are very very comfortable. Restuarant is nice and prices are good. Pushpa and her team provided us a very nice and enjoyable stay while we were at Gangtok.

Excellent and comfort stay 😊 Very good service at the hotel, Room was clean and 24/7 hot water was available also It was a pleasant stay. All staff were very helpful, polite and cooperative. Specially Pushpa at restaurant is customer centric and always there to help you with a great smile. I would like to thank Pushpa for her humble and helpful attitude. Amazing experience enjoyed the stay. Great hospitality and clean hotel . Must visit with your family and friends . Food was delicious and had really nice experience with live music . Will definitely visit again .Thank you very much everyone and special thanks to Pushpa 🥰

PATHETIC CUSTOMER SATISFACTION "Summit Golden Crescent Resort & Spa" One Line Description: This hotel is not worth its name. Details: We booked 4 rooms as we were 4 couples along with two kids, 1 kid is 9 months old and other 2 years old. Stay Duration: 3 nights in June, 2019 Problem: Either the owner is too much obsessed with the property that they doesn't care for customers or the manager is ineffective to maintain the core of day to day activities. Pros: 1. Property is Good 2. Working staffs are helpful and hard working. Cons: 1. Service is something unimaginable from a customer paying a hefty amount to book rooms during the peak season. 2. A good 3 star hotel has more staffs than this hotel. 3. They will reject your order for room service, as they serve what they want not what customer want to consume. 4. During the time of Complementary Breakfast you cannot get any room service. Then they shut down the kitchen from 11am to 1:30pm and you will not get even a cup of tea during these shutdown time. Gangtok being a hill station is very unpredictable about the rain and if you stay at hotel it is very difficult to eat or enjoy your stay as they have numerous rules. 5. Even a glass of lime water ordered will be delivered after 2 hours along with 6 time following up from Room Service department. So there are many such issues which can be highlighted and marked. Again I will say that staffs are very helpful and competent, but issue is with management of those staffs. During the peak season, they have only 2 staffs to manage Room Service for the entire hotel. So, if you are going to Gangtok for sightseeing and other activities and hotel is just to sleep at night, then you can go for this property. But if you wish to stay back at hotel and have some leisure time then NEVER opt for this hotel. WARNING: Never book this hotel if you have kids of age below 4 years. Due to their pathetic service you will be annoyed and as we had 2 small children, it was very difficult to manage their food and stuffs because every day hotel used to give some different sort of explanation and new rules were introduced. Overall a very disappointing stay at the hotel and it was not worth a penny spent. Read less

I checked in with my Parents and In-laws who all are senior citizens. Booked 3 rooms. When I asked for the room slippers, I got a rude reply- we don't have room slippers, what can I do? Is this the kind of customer service that you expect? No-one is at the reception. No one picks up the repeated call. When you go downstairs yourself you get a rude reply like this. Absolutely rude staff and rude manager.

A very good option to stay in Gangtok. The location is off market but the view is good. Staff is well behaved Food quality is good. Please note there is no night in room dining and first order in morning is only after 7:30am ...

We went on a 4 days Gangtok Trip. It could not be possible to enjoy this trip so effortlessly without the exceptional and comfortable stay. It's very rare to find such a classy room at a reasonable price. You will get exotic mountain View from the balcony of your room. The rooms are clean, spacious, very comfortable, and cozy. Hot water and a hair dryer are available in the washroom 24*7 . Tea, coffee and an electric kettle are available in the room. The staff are amazing. They went over and beyond to help make our stay enjoyable. I especially want to mention Ms. Uma Chetri who was very kind & humble to guide us throughout our stay not only about hotel related stuff but also helped us to plan our local sight scene tour planning, food, shopping etc. Her behavior is so warm and welcoming. Good food is available in the restaurant of the hotel but a bit costly though. You can avail your food from there anytime without going out in your leisure time. I had a wonderful experience at the Summit Golden Crescent Resort & Spa, Gangtok. I highly recommend this hotel for anyone visiting Gangtok.

Excellent Cosy & Comfortable staying - Great food & Best Customer Service. But the road or Google directions to the Hotel is a little misleading - Almost had a huge accident listening to Google Map

Excellent property with excellent panoramic views, Good food, good service, big room (suit room can accommodate 5 to 6 pacs easily), bath tub, extra large bathroom room, snooker, big terrace.. enjoyed our stay at gangtok..10min from mall by local taxi

Positives: Rooms are spacious, front desk (Ms.uma) is very customer centric, Restaurant staff(Ms. pushpa, Ms. Sumitra & Ms. Aitha) go extra mile, Nice ambience and location. Getting Hot water after 5 pm is an issue here. Buffet spread is very limited. Taste is also average.

Staff of this hotel is very nice and supportive. Rooms are generally clean. Breakfast is decent. Accomodation itself nothing special though. Roadside very loud due to the street dogs. I would rate as 3 Star hotel, not 4 through.

Considering tarriff, excellent place to stay.....room quite clean and tidy........ excellent housekeeping response......reception staff very good and helpful..... restaurant and food excellent...... restaurant staff was quite cheerful and every ready to serve you food as per your chice with happy and smiling faces......there was small problem of hot water supply in bathrooms......but resolved in 10/25 minutes.....overall excellent place to stay.

Everything regarding my stay over here was great. Specially it is worth mentioning that the staff were extremely polite and courteous and very prompt in their services. I would like to to specially mention the name of Birmit Lepcha, Ms Sumiran Rai and Mr Chandan Das who were exceptional as far as hospitality is concerned. I lost my wedding ring in this Hotel and thought that i would never ever get it back. Fortunately, I got it back and it was purely due to the cooperation and support i have received all throughout from Birmit, Sumiran and Chandan since without them it would have not been possible to get it back. I would definitely recommend this hotel to everyone for its good hospitality, extremely proficient staff and picturesque location as well.

The hotel ia not worth the stay as the rooms and the property is not up to the mark. The rooma are very dirty and everywhere is broken. The kettle provided has a dent on it. The bathroom is leaking. Water provided in the room is not seal bottles but tap water. The hotel does not want to adjust or giving any resolution. They offered me another property but the room is on the 6th floor without any lift which is also out of question. This hotel os very depressing.

The location of the hotel is good. Room which I took have leakage in washroom and the worst part is staff knows that there is an issue but managing without repairing. The restaurant tables are damaged and no one bothers. Food is OK not too good. There is a lot to improve in their services

Negative : Bathroom is dirty, bath tub screen is extremely dirty and Walls stain every where,low maintainance on taps , switches. Fans are very dirty , TV doesn't work. For a 4star hotel. Basic cleanliness was not maintained. They charge heavy amount for hotel but basic cleanliness is not maintained. Positive : Food was good.

The place is well maintained and staff are very hard working. Stayed for 5 days, so can review this completely. Good - Calm neighborhood, no traffic, good views from the terrace, staff are courteous. Can be better - wifi signals, rooms having some peculiar smell, outside noise stills comes in, food options not too many for buffet. The good part is the chain has branches in north Sikkim and you can book from here. Gangtok hospitality rocks !

The restaurant service was good. Thanks to Mamoot, Eswar, Reshma & chef for making us fall in love for the food again. The veg kholapuri, khadi, the soups, parathas- all felt like heaven. The chef was very accommodating. He cooked us the customised food that were bliss to the taste buds. Thank you all!!

Wanderful experience with golden crescent the property is really good ,but hotel is maximum 10menuts far away from MG road .but no problem the cab is always avelable from hotels main gate. All over very good .. staff is very good