Chick-fil-A image

Chick-fil-A

Restaurant Fast food restaurant Breakfast restaurant Family restaurant Catering service Chicken restaurant Delivery service

One of the Top rated Fast food restaurants in Escambia County


Address

510 N Navy Blvd, Pensacola, FL 32507, United States

Website

www.chick-fil-a.com

Contact

+1 850-455-6100

Price rating

$ $$$

Rating on Google Maps

4.60 (3.1K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (17) location (15) service (11) fast (10) chicken (9) good (9) Chick-fil- (7) staff (7) great (7) employees (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Ask Questions and L. 10 months ago on Google
    The extra steps that this location takes to support our community is unlike any that we've experienced. We had a Chick-fil-A located very close to another duty station that was CONUS (STRATcom in Nebraska) and that location had some involvement with the base; but nothing compared to this location! The owner & staff at this location has risen to a level of "Above and Beyond" on several occasions since we've been living in Pensacola. My husband was very involved with the Security Forces on 'the big base' and was involved in that one specific incident that impacted our community and the base in a way that has never been experienced in the history of the base; and hopefully it will never be experienced again. One of the mornings following the active shooter, my husband went through the drive-thru to get breakfast for his crew, and he found when he had gotten back to the base, that they had included, in his order, a card that had been signed by every member of the staff at this location. My husband was humbled by the gesture, and it just brought me to tears. While it wasn't surprising, as this location is very involved with events happening on the base, it was still something I would consider to be "Above and beyond". They've also perfected ordering from the app and picking up the order. We've never witnessed a location working as effectively as this location. The staff is always pleasant and friendly, they even called our dog by his name when he rode with my husband to pick up food! Just a great group of employees! The food is always prepared fresh, the salad is usually my favorite in the warmer months, and they always take note to remove the items that I can't consume. From their sandwiches to their fries to their nuggets, we can always count on our order being accurate and freshly made. We're so grateful to the owner and his management team for the exceptional operation of this location and the product that they serve.
    2 people found this review helpful 👍

  • 1/5 Austin E. 1 year ago on Google
    If I could give less than one star I would Updated as of 10-11-22, still terrible, won't be coming back except to see if they've improved. Portions are stingy and terrible. Service is quick like every other CFA in existence. I cannot fathom why, for whatever reason, this seems to be the standard this branch of CFA is proud of. Empty fry boxes, incorrect orders, and lacking on simple necessities like utensils or dressings. Plus 'threatening' to block me from buying from them again if I politely ask them to verify my order is correct. When I worked at cfa the order was right every time, every day. That's a different franchise though. I know this isn't the standard at every cfa, just this one. This isn't the only time nor am I the only person they do this to.
    1 person found this review helpful 👍

  • 4/5 Becca P. 11 months ago on Google
    There is no playground at this location. When you Google Chick fil A locations is says they have one but NOPE! Very disappointing since we look for one that has one and when we got there it was completely gone. Disappointing. Food was still excellent and the staff friendly and helpful! Also when you get there to park they have way too may curbside spots and then the exit to the small parking blocked. So you think you can go in the nope it's one curbside spot after another then you get stuck and have to back up hoping no one else is behind you.
    1 person found this review helpful 👍

  • 5/5 Jonathon H. 10 months ago on Google
    They updated their inside recently and removed the child play area, but it looks a lot better now.
    1 person found this review helpful 👍

  • 1/5 Kelly F. 11 months ago on Google
    What the heck happened to this Chick-fil-A after the remodel 😂- order wrong, drive through took forever. It was such a hot mess there all around.

  • 1/5 Alexandria B. 11 months ago on Google
    Teach your employees not to get in people's faces and STARE?! How weird and awkward and rude. I'm never coming here again. It was a nice 10 minutes I guess.

  • 5/5 Lance Mobley (. 1 year ago on Google
    Food is almost always on point. Service is outstanding. The employees always seem happy to be there, unlike other fast food places where the employees seem to hate looking at your face.

  • 5/5 Denise 1 year ago on Google
    No one out does Chick-fil-A in fast food. The food is always fresh and delicious, but their staff and the cleanliness of their restaurant and restrooms outside everyone else. I just wish there were more to reduce the wait time. 😃

  • 5/5 Shea C. 11 months ago on Google
    I love the option of curbside, food was perfect! Even the frosted lemonade was great.

  • 5/5 Gandw C. 10 months ago on Google
    It’s our favorite Chick-fil-A store, during busy times they work hard to perform as a well oil machine and deliver everyone’s meals as ordered!!!

  • 5/5 Dave S. 10 months ago on Google
    Chik-Fil-A on Navy is always quick, fast and accurate orders, plus the service tram is always friendly. And you can get their full menu at breakfast, you just may have to wait a few extra minutes for those nuggets or chicken sandwich (but it’s worth the wait).

  • 2/5 T&R D. 10 months ago on Google
    Fountain drinks are consistently off at this location. Evidently they struggle with maintaining the fountain drink mixtures.

  • 4/5 Maksim B. 7 months ago on Google
    Update: After a year of using this is my main Chick-fil-A, I’ve had mostly a medium experience. The customer service is great, absolutely no complaints. The food is a toss up, it doesn’t have quite the taste I remember other locations having. Pervious review: Quick clean and efficient is the only way to describe this place. I love the quickness even if there is a long line normally a 15 minutes till i get my food. They have it perfect set up like the in and out!!

  • 1/5 Robert F. 6 months ago on Google
    Nothing like paying for a large fry only for them to fill half the container with sauces. There is no way this wasn't intentional as the fries would have only been half full.

  • 1/5 tomusn83 7 months ago on Google
    Food is great; Saturday morning drive thru people need to pay more attention. Been going every Saturday morning for years to get a family order. 4 times in past 2 months they've gotten my order wrong! I let them know service has gone downhill; they comp me some food, but big deal if they didn't fix the problem.

  • 5/5 John M. 9 months ago on Google
    All employees that work this location are all so sweet. Service was outstanding!! When I go to the base this is where il be eating. NAS PENSACOLA ROCKS!!!

  • 5/5 Angela H. 6 months ago on Google
    This is the best Chick-fil-A location in town. They are fast, courteous, respectful, and always take care of us. We go here multiple times a week.

  • 2/5 Robert M. 7 months ago on Google
    Service was good, friend and fast. Ordered the chicken burrito combo, which comes with the industry standard home fry potatoes as a side. My disappointment came when I took a bite of the burrito to discover it too had home fries inside and a small portion of chicken, very small. In my opinion, this should be called a home fry potatoe burrito. That's because the loaded home fried potatoes inside were the dominating flavor and not chicken.

  • 2/5 Lexus H. 9 months ago on Google
    I usually don't have a problem ordering here except for today. I ordered a salad for lunch and specified no corn on my cob salad, I am very allergic to corn. When I received my salad it was covered in corn, I unfortunately ended up throwing it away. Everything else i ordered was good tho :)

  • 5/5 Miss New Y. 1 year ago on Google
    Drive thru's aren't atmospheric. But it's always a good experience. My greeter had an extreme amount of patience with me bcz I'm not a regular.

  • 5/5 Trinity H. 1 year ago on Google
    The store was packed with people at lunch rush, yet we still got our order in less than 5 minutes with everything included! The cashier was a teenage girl named Ariana, was very kind and gave service with a smile. They forgot my chickfila sauce, but gave us extra to accommodate. Highly recommend! Edit: On our way out, a nice lady named Judy took our tray from us and dumped it, she gave us some mints and told us to have a great day! 6 stars if I could! 😄😄

  • 2/5 Cici D. 1 year ago on Google
    In my whole 15 years of ordering from chick-fil-a!!! I have never left disappointed…. UNTIL TODAY! Just know that…. ✋😒🚩

  • 3/5 Mark H. 1 year ago on Google
    First visit, can't say I agree with all the hype. Food was fresh but nothing to write home about. Service was very good considering the volume of traffic they were dealing with

  • 5/5 George G. 1 year ago on Google
    The lines in this location are always around the block. Because it's that good. They have a system to get you in and out fast. Great job.

  • 5/5 Diane M. 1 year ago on Google
    Always reliable and super quick. I have never had a bad meal. Everyone is polite and professional.

  • 2/5 Sophia D. 1 year ago on Google
    Placed an order on the app because I was in a hurry to get to work. I ended up waiting at the drive through window while 10 other people got their orders and pulled around me. I would not be so upset if the employees seemed to actually be doing their jobs. The 3 girls in the drive through window were busy talking instead of worrying about which order was coming out. What even is the point of ordering ahead anymore?

  • 3/5 Stephen G. 1 year ago on Google
    The salads are great however the chicken sandwiches could use better buns, and tomato lettuce vegetables in general. Just isn't enough there for the price.

  • 1/5 mooshdaddy123 3 years ago on Google
    Went here to order some breakfast. Employees were nice and service was fast however, when I got my breakfast chicken sandwich they used the smallest piece of chicken that didn’t even cover half of the bagel!! Very very disappointed they would pass this off to a customer, take a look below. And before anyone accuses me of eating half the chicken and staging the photo, this is as is after I opened up the two sides after taking 2 bites

  • 5/5 Elisha A. 1 year ago on Google
    Great food and service. Even when they are slammed several workers will get you through the process quickly and efficiently. No order errors and I've been going once weekly for the last 6 mo.. the service professionals there are always happy and cordial too ❤️

  • 5/5 Mekennah S. 1 year ago on Google
    The staff was so friendly and professional. The order was accurate, timely, delicious, and ordering was actually a good experience, the cashier man was so happy to be there!! 😃 I’m always pleased with employees that take pride in customer service, special thanks to my mystery cashier man chic fil a! BRA-VO! 🤩🥳🤗

  • 5/5 Shaun R. 1 year ago on Google
    Always fast and friendly. This location is always busy, especially around lunch and dinner. I have never waited longer than 10 minutes in line. The staff is always friendly and the food always fresh. I use my rewards to get freebies all the time. If you live on the West Side or near NAS Pensacola, this is the CFA for you. Convenient and fast.

  • 5/5 Amanda W. 1 year ago on Google
    I love Chick-fil-A! It’s definitely my favorite restaurant. I could eat here everyday of the week! I always get the same thing and they always make it SO delicious!!! Yummy yummy it’s in my tummy😋

  • 1/5 Rahiem T. 2 years ago on Google
    I WILL NEVER order a chicken salad from this restaurant. Their food is always good, but their salad is not worth $9.00. Your lettuce is not $9.00. I brought my little cousin with me, and he ordered a separate meal. Now there was more meat on his sandwich than in my salad, and his meal came with fries and a drink, FOR LESS!!!

  • 5/5 Jordan S. 1 year ago on Google
    So there was a young man who rang us up (you could tell he was very new) and he accidentally rang us up for a different order than we requested. And that was totally fine after all we all make mistakes new or not new.. he was still very kind and helpful. A nice woman who worked there named Angie came and corrected our older and went above and beyond for us. The customer service at this amazing business is always so great but today was outstanding. Thank you Jesus, chick fillet and Angie !!!

  • 5/5 Douglas B. 1 year ago on Google
    Just tried the delivery service for the first time. We have always looked it service at our local CF. The wife and I both didn't prepare to cook so we decided to order in. 1. Super fast. 20 minutes to my door. Knock knock, hot food. 2. Hot food. My sandwich was good, my wife's sandwich was good. My mac-n-cheese was fire. Our rabbit gets the nuts from the parfait. She loved them. 3. Our sodas were cold, fizzy and full of life. 4. They didn't give us our sauces. But we had leftover stuff in the fridge. Not a star-killer for us.


Call +1 850-455-6100 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed outside
  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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