The staff on reception were lovely but we decided not to stay after checking in and finding the accommodation was shabby and run down. It didn't feel clean and no care had been taken to make the room presentable. The bedding looked like it had been thrown on in a rush, towels on the radiator untidy and one had a stain. The bathroom floor tile grout had worn away. The light switches and plug sockets looked like they'd been taken off and replaced by cowboys. The area outside the lift on floor two was a mess, a hole in the ceiling, writing on sockets, exposed units making it really unattractive. Felt more like a car park than a hotel lobby. The hallway and stairs carpets were in need of a clean and the main reception felt bland, unwelcoming and in need of some finishing touches. I noticed a fruit machine in a room off the reception, is this a spa hotel or a working men's club?! Very tacky. The spa area felt unclean, the person on the desk, though not unpleasant, wasn't overly welcoming. We were provided with towels which had been scrunched up, no robes or slippers provided. The ladies changing room floor had large puddles and trash from other guests. The pool had a plastic cup with orange peel and sweet wrappers floating in it and the jacuzzi smelt strange. One of the showers was leaking. There was a wedding on and I noticed the red carpet was threadbare and very faded. I don't know if it belongs to the hotel or a venue dresser but if that was my wedding, I would be mortified. Overall we felt uncomfortable enough to leave minutes after arriving. I got the vibe that the poor staff members are used to this kind of complaint as they were sympathetic, apologetic and offered us a full refund. We by no means blame the staff, we know how stretched the hospitality industry are but the hotel owner and management should consider investment in the building and some training for staff on how to present a 4 star hotel.

worst welsh lamb I ever had, so sour and tasteless( had to put a lot of salt and pepper to give some taste). Sirloin was dry no sauce (meals are expensive so we had to force eat them and we were starving from waiting too long). But their cheesecake and sticky toffee pudding were the best! Place where we ate was so bland, no decorations. Really the whole place apart from the garden needs modernising and renovation, old shabby & rundown! men's urinal was leaking so floor was wet from urine, stinking. The crew who served us doesn't even smile, stone faced and doesn't know what customer service is. He needs some training. Gratuity should be optional, if the customers enjoyed the food and service then gratuity is well deserved but if customers were not happy then they must not be forced to give it. We don't recommend this, not worth your money at all

I went on my own for some me time. It was a lovely experience. Welcoming staff. Sian did my facial neck shoulder massage and it was so nice and relaxing. The lunch was gorgeous and so was the pudding, paired with a lovely glass of of wine. Then off to the spa to relax even more. It did get a bit crowded, there was about 10 people in the spa because its a small one it felt crowded so I left a bit earlier. But I will be coming back 😁

I absolutely love KinSpa. I’ve been coming here for years. The relaxation room is so lovely. Endless tea and coffee available as well as delicious flapjacks. I always leave here feeling thoroughly relaxed. The spa packages are well with the money and the two course lunch is delicious.

I and my sisters arrived for a spa to celebrate our birthdays. I couldn't fault a thing. Lovely time using the hot tub, sauna etc.. Immaculate surroundings, with very polite and friendly staff. The massage was fab followed by Prosecco and tea. The cakes were amazing. We polished it all off in the next door cocktail bar admiring the fantastic scenery!

Went for a black tie dinner-dance with an overnight stop. Really good staff and food. Great venue with lovely views of the rolling hills away from the seaside campers. Easy access of the expressway. Good for celebration events etc.

I had a very disappointing visit to the Kinspa today. I have been here many times and always rave about it and recommend it to people but today was poor. I received a voucher for my birthday and booked a facial and massage. This was booked and paid for over the phone 4 weeks in advance. I also confirmed the booking last night. I arrived this morning and checked in at the ground floor spa desk and then once again upstairs. I was shown to the treatment room by the therapist and informed the massage would be first. She left me to get undressed and when she returned, she informed me that three had been a 'mix up' with my booking and another therapist would be doing my facial but I didn't move anywhere. I said this was fine, as it made no difference to me. Once my massage was finished, the therapist told me to just relax and the other therapist would be in soon. However, a few minutes later, she returned and asked me to wait in the tranquility suite until my therapist became available. I asked how long that would be, considering I had booked my treatments back to back. I was told it would be '25 minutes'. I was not given a robe so had to get fully dressed again. Once in the tranquility suite, I was give sorbet etc and a health food shot which was clearly meant to serve as some sort of compensatory 'gift' judging by the hard sell she gave it. I asked her exactly what had gone wrong and she apologised and said one of my treatments had been moved and the person, presumably the receptionist, hadn't realised they were both for the same person. I asked when this had happened considering I conformed the times of my treaemt at 5.30pm yesterday. Either way, I should have been informed of any changes upon arrival, especially as I had to check in with two different receptionists! When my facialist came to get me, there was no 'Sorry for your wait' or anything similar. I was led to the exact same treatment room and had to undress for a second time. Not exactly the relaxing morning I had planned. When I was leaving, I was expecting a further apology from the receptionist but he never even looked up. It was really poor customer service considering they messed up and clearly double booked me. It wasn't exactly cheap either. It cost £110! I will try elsewhere next time.

If I could give 10 stars for service I would!. The staff at The Kinmel and Kinspa went above and beyond during our staff. They were so friendly and approachable nothing was any trouble. I will be recommending highly to friends and family and am already looking to book my next stay and make use of the spa facilities this time.

We stayed with a Travelzoo offer. (Overnight stay+dinner+breakfast.) We loved our stay. The food was delicious. If we loved closer we would come regularly for dinner. Spa was small but was lovely inside. Rooms were a bit dated but we're clean and had everything you need. All the staff in the hotel/restaurant were friendly and couldn't do enough to help you.

This beautiful 4star+ hotel is nice and staff friendly and welcoming. Nice area you can see in my photos, nice and quiet. It also had a wonderful spa right next to it. Although I forgot to take some photos but I am sure to say it was gooooood.

I only stayed 1 night as room only so didn’t try the restaurant, but at £20 a head for breakfast I’m guessing it would be expensive to stay for dinner. Room was nice, modern and clean. The view from the room was unpleasant being onto the flat roof of the hotel, as the hotel was quiet I asked if I could move to a room with a view but was told by reception that none of the rooms had a nice view ! Strange as the gardens leading to the reception and bar were very nice. One thing I must mention was the fire door on the second floor did not soft close and the was an almighty bang in my room when anyone let it shut on its own, It was so loud I’m guessing many other people would have been affected.

From the call this morning to a lovely lady on desk to book our beautiful room, that was overlooking the views to the amazing food we had this evening and the lovely spa add to that brilliant customer service. What can we say well done Kinmel hotel you have got this pitch perfect x

Hidden gem in north wales! Fantastic spa, restaurant and grounds. If you are looking for a relaxing break then look no further. Can’t recommend the staff, the food and the facilities here enough. 5* service! Well done to the team at KinSpa and The Kinmel

Great place to chill out in Spa. Good choice of food and drinks available. Short walk into Town for Pubs and shops.

Enjoyable recent 1 night stay. Had use of gym and spa, breakfast and evening meal all excellant

Stayed for a night. Lovely attentive staff. Mani in the restaurant and josh in the bar both great assets to the hotel. Spa and staff same. Highly recommended great value. Well done

We had a Christmas meal here and considering it's a 4* hotel the Christmas Dinner was not the best. Very under cooked vegetables and not a case of el dente and hard roast potatoes. Disappointing to say the least.

We just went for a spa day. Absolutely amazing. Great service and beautifully appointed. Lovely pool/ sauna area. The unwind room upstairs is delightful. Really enjoyed my cold stone face massage. Nice lunch.

I attended a wedding there on Friday. Everything was first class. the venue, the food, the staff everything with the exception of the evening entertainment. Which was ruined by the volume of the music played by the DJ. Who completely disregarded numerous requests to turn the music down to a level which would enable people to speak to each other without having to shout at the top of their voices and still not be heared. He had his head phones on and his head down and seemed oblivious to everything and everyone around him. I think the management should have a serious word with him.

Been here before for a spa and treatment, but this time was disappointed 😞 there was a light that had come unstuck on the floor of the spa pool so we all left and when I reported it they said it was a flip flop but we had checked, it was the light.the staff and treatment's are lovely the food is so nice. I just feel it needs a little TLC in the spa area.

Staff brilliant. We were upgraded on arrival. Lovely large bed and bathroom newly decorated stylishly. The spa was clean and spacious. Nice decor in bar and the service was friendly.

Very nice chilled out experience. We had 2hrs in the spa, a lovely relaxing body massage and a delicious lunch (the lady who served us couldn’t do enough for us). Perfect Christmas present for mum and I to each other.

My Fiancée and I recently got married at The Kinmel and Kinspa. The staff are very friendly and helpful. Adrian was a fantastic organiser and took all the stress off you. Lovely venue, lovely location, lovely grounds. My family and friends all commented on what a beautiful wedding.

Note: This is purely a review on the rooms. Stayed here on three occasions for business. After experiencing a few different rooms, my assessment is ok but in definite need of some work. The furniture in all rooms was shabby and in some cases broken. The bathroom is definitely the highlight of the rooms, being modern and clean. Again though some work is needed e.g minor leak on the shower tray & toilet. Cleanliness and hygiene is ok but definitely not to the level I'd expect e.g bloodstain on paper coffee cup provided in the room. I would stay here again if I had to but there are cleaner, more modern hotels within a 10 minute drive.

I attended a family wedding held at the Kinmel. It was the perfect location. What a beautiful building.The food was great and the staff very friendly and professional. Would love to stay again.

It was ok! We preordered our food and whilst having a drink in the bar, we were ushered through being advised our food was ready. However we waited at the table for quite a long time before being served. There was little interaction between ourselves and the waiting staff. The head waiter had a very sullen face and at the end of our meal, no one came back to offer us coffee or further drinks. The restaurant wasn’t very busy so the ratio of staff to customers was in our favour but we felt we didn’t receive the service we expected. We had been highly recommended by Fiona who knows the owner. Then the POS system failed. We couldn’t pay our bill! The head waiter disappeared and left the staff to cope with the unexpected situation. Again there was little interaction as we all stood there waiting for the system to reboot. All in all it was an odd evening leaving many mixed feelings. I did enjoy my steak burger, thank you.

Paid for a treatment for my wife (costing in excess of £50) who unfortunately woke up on the morning of her treatment unwell. Wife called to try to reschedule appointment who was told that it was not possible and that she would lose the money paid for the treatment. Only way to reschedule was to rebook and pay for a new treatment. Whilst I understand the need to adhere to policy, there was very little in the way of understanding. To expect someone to pay again for a situation beyond their control is absurd. I’m not oblivious to the fact that missed appointments cost businesses money but as the appointment only needed rescheduling, it’s clear that Kinspa care very little about flexibility and customer care and more about their own profits. Having visited here on many occasions previously, it’s a shame that we won’t be returning. Do better.

Spa facilities and treatments are great. The hotel is okay if you're not staying long and are able to go out for food. The rooms are nice enough although very warm at night. You can open the windows but expect noise from deliveries and wildlife in the early morning. The breakfast is an example of cost saving in action. They've found the cheapest ingredients possible and turned them into a breakfast. Breakfast comes with 1 egg!! The veggie breakfast is basically deep fried junk if you don't get the mushrooms. Coffee is average. I appreciate staffing is a challenge now in this business but the people here appear to be generally uninterested.

I went here for the first time today and have to say that I wasn't happy. £100 to spend 4 hours in a pool. The main reason we went was for the steam room facilities. Unfortunately, we found that the steam room wasn't even on and was only turned on 10 minutes before we were due to leave. We wouldn't have attended today if we had known it wasn't on. The hot pool also had far too much chlorine in it and had loads of foam floating on the water because of this. I came out with my face feeling like it was on fire as a result of this. It also wasn't even that hot, more luke warm. To top it off, the pool was barely attended by the staff. This meant the floor was becoming really slippery, which was dangerous. I slipped on the floor and landed on my shoulder about an hour in and really hurt myself. Safe to say I won't be returning here any time soon. A spa is meant to make you feel relaxed and chilled out, instead I came out with a sore shoulder and neck, a headache and disappointed with the service

We had a group of 7 for a spa day with afternoon tea, for a baby shower. What a brilliant day. Best facial I’ve ever had. Nice calm and relaxing. Would highly recommend. We will definitely be returning once baby has arrived!