1/5 Glenn Davis J. 9 months ago on Google
Not
the
greatest
experience.
I
booked
this
hotel
for
a
Saturday
night
because
it
was
5
minutes
away
from
the
location
that
I
needed
to
be
at
the
next
morning.
A
day
or
2
before
I
was
scheduled
to
check
in,
I
received
a
call
from
a
gentleman
who
asked
if
I
can
move
to
the
Bridgewater
Marriott,
which
was
35
minutes
away
from
the
destination
that
I
needed
to
be
at
on
Sunday.
So
of
course
it
was
a
major
inconvenience.
He
mentioned
that
the
room
would
be
taken
care
of
and
I
wouldn't
have
to
pay
anything.
Although
hesitantly,
I
accepted
the
change
without
complaint.
Upon
checking
into
the
hotel
I
was
moved
to,
they
said
at
1st
that
they
could
not
locate
my
reservation.
I
showed
them
the
email
I
received
from
Springhill
with
my
new
confirmation
#
and
the
proper
forms
(marriott
authorization
form
included)
and
was
able
to
check
in.
The
next
day,
when
my
wife
and
I
were
going
to
check
out,
the
people
at
the
front
desk
could
not
find
that
reservation
and
it
wasnt
actually
even
showing
that
I
checked
in.
I
showed
them
the
email
I
received
from
Springhill
regarding
the
room
change
which
showed
my
confirmation
#
as
well.
Clearly,
I
wasn't
lying.
They
tried
to
charge
the
card
that
was
left
on
file
by
the
Springhill
employee,
but
said
it
was
declined.
So
they
had
to
charge
me
$249.88,
when
the
hotel
I
originally
booked
was
only
$65.
I
contacted
the
Springhill
about
the
issue
2
days
later.
That
was
a
month
ago.
Still
no
resolution.
I've
been
told
that
the
charge
will
be
refunded
a
few
times
and
it
still
hasn't.
No
one
has
been
rude,
but
no
one's
been
able
to
fix
the
issue
or
even
offered
any
type
of
freebie.
I
put
in
a
case
with
Marriott
corporate
so
hopefully
it
will
be
resolved
soon.
It's
a
good
thing
I'm
not
unstable
financially
because
if
so
$249.88
taken
off
my
account
for
a
month
that
wasn't
expected
would
stink.
I'm
such
an
easy
going
person
and
I
haven't
been
rude
at
all
in
my
follow
ups.
It
just
kills
me
that
you
overbook
a
hotel,
move
me
35
mins
away
from
where
I
needed
to
be,
and
tell
me
the
room
is
taken
care
of.
Only
to
find
out
that
it's
not.
Mistakes
happen
I
understand
that
but
it
should
be
rectified
without
me
having
to
be
the
one
reaching
out.
My
last
email
exchange
was
June
15
and
I
was
told
I'd
hear
back
soon.
It's
June
27
and
I
haven't.
Hoping
this
gets
fixed
soon.
It's
not
even
that
much
about
the
money.
It's
the
principle.
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