1/5 Devinder B. 8 months ago on Google
I
would
give
then
0
out
of
5,
if
I
was
able
to.
Issue
1
-
Great
Mismanagement
I
booked
my
hotel
booking
through
Expedia
and
paid
full
amount
upfront.
I
got
the
confirmation
number
from
Expedia,
rubber
stamping
my
reservation.Reached
the
hotel
at
11:55
pm
since
I
was
travelling
from
Canada.
When
I
reached
there,
the
desk
person
told
me
that
reservation
exist
on
my
name
but
the
money
is
not
received
yet
and
cannot
allocate
us
the
rooms
that
we
reserved.
I
had
to
spent
1.5
hr
working
with
Expedia
Support
to
get
the
issue
sorted
out
in
the
middle
of
night
with
my
small
kids
waiting
to
get
the
beds
to
sleep.
Considering,
we
were
travelling
with
4
small
kids
after
10
hr
drive
fron
Canada
and
going
through
all
this
was
very
frustrating.
Issue
2
-
Rude
Desk
Support
Personnel
There
was
no
support
from
the
desk
support
person
sitting
there
at
night.
He
was
not
willing
to
help
us
on
anything
and
we
were
on
our
own
to
sort
out
everything.
He
was
quite
rude
in
the
conversation
as
well.
Issue
3
-
Terrible
Front
Desk
and
Room
Service
We
stayed
there
for
4
nights
and
3
days.
Once
we
were
issued
the
rooms,
we
requested
them
to
clean
the
rooms
but
they
said
the
rooms
are
cleaned
after
3
days
as
per
schedule.
That
means
you
will
not
get
any
room
cleaning
service
if
you
are
staying
there
3-4
days
trip.
We
further
requested
the
refills
for
Toiletry
stuff,
towels
4
times
but
did
not
get
even
once.
In
the
end,
we
have
to
purchase
our
own
towels
and
toiletry
from
poutside.
This
was
unacceptable
especially
if
you
are
travelling
with
small
kids.
I
requested
to
talk
to
manager
but
he
is
only
availabe
9-5
Mon-Fri
Only.
Terrible
Terrible
Service.
I
will
rate
0
stars
for
both
Expedia
and
Comfort
Suites
at
Woodbridge
and
will
not
not
use
any
of
their
services
going
further.
I
will
also
recommend
my
Family
and
friends
to
avoid
them
greatly.