I asked to be bulk billed as a pensioner and the admin staff said it’s up to the doctor but they could cancel my appointment and let me know if the doctor wouldn’t bulk bill. I booked and received a confirmation email for a long consultation as a new patient, but after she was 40 minutes late for my appointment Dr Boyce told me it was a standard consultation and I would have to pay $60. When I told her the above she said “they’re just receptionists” and finally agreed to bulk bill the appointment after figuring out the difference between a health care card and a disability pension card. I brought a medical history summary from my current GP for my current health problems and Dr Boyce said she would not prescribe me schedule 8 drugs. Then she realised I had specialist approval and said she wouldn’t prescribe all of them together. I did not ask for any scripts during this appointment, I explained that I had supply at home and needed to transfer my schedule 8 authorised prescriber before my current GP goes on 2 weeks’ leave as a sole practitioner. She couldn’t understand that public health patients don’t receive ongoing care from specialists after diagnosis, medication, and symptom stabilisation so kept asking me what specialists I’m seeing and why my GP is prescribing me schedule 8 drugs. She also refused to bulk bill telehealth appointments going forward, outright lying about Medicare policy and saying “Medicare will come after me”, insisting I must attend the clinic. I am eligible for telehealth under 3 separate exemptions to the expiration of the telehealth items in the MBS. I told her I have been very unwell on bed rest for 20 hours a day since June 2022 while I wait for urgent organ removal surgery in late November 2022. This is not a clinic for low-income chronically ill and/or disabled patients. It’s the worst GP experience I’ve ever had. After seeing all the negative reviews about Dr Boyce spanning several years I feel like an idiot for not checking before I made or attended my appointment. Doing so could have saved me the humiliation of walking out of the clinic in tears after being dismissed as a drug seeker despite imaging results, a letter from a specialist, and a medical history from my current GP justifying my medication. 3 days later I am now sick with symptoms that prevent me from being able to attend any other health care facility in person and I may be forced to delay my surgery. I will now be without a GP for 2 weeks while my current one is away. The first time I left my house in months, enduring extreme pain to do so, was to attend this clinic and be insulted. I wore a mask and sanitised, but the staff at no point during my hour spent there wiped anything I or other patients had to touch despite there being a maskless child open mouth wet coughing all over the place. I’m making a complaint to HaDSCO. The practice manager, Rachel, emailed me threatening defamation proceedings by Dr Boyce’s indemnity insurance if my Google review, that the clinic requested via email, remained public. I have evidence for every statement I have made and the truth is an absolute defence to allegations of defamation. Imagine threatening to sue a disability pensioner over a justifiably negative review. In response to the owner's response: Dr Boyce did not offer to prescribe me anything during my appointment and if my consultation notes say otherwise they have been falsified. Why would she offer to prescribe medication she refused to prescribe? That doesn't even make sense.

The staff here should be commended. They are friendly and treat me with date every time I walk in. Often times they cop lot of hatred from people undeservedly so but it's nice to know that there are medical centres out here that care for patient wellbeing.

Please don’t go to this clinic! Terrible doctors and terrible service! We came to this clinic on the weekend, so we had to pay for a visit even it was for a child under 4 years old. First of all - we had to BUY face masks whereas in all other medical centres I’ve been to, you can always get a mask for free. Then doctor made a WRONG diagnosis, prescribed a WRONG TREATMENT, so it made my son feel even worse and we had to drive to emergency in the evening! And of course we paid for this terrible service in full and were told that they would put through a claim for us so we will get a Medicare rebate. After a month of not getting our rebate, we rang them and we were told that IN SOME REASON it didn’t come through so we have to claim it ourselves. It means they didn’t even bother to give us a call when they saw that the claim didn’t go through, so they simply don’t care. When I was booking an appointment with this clinic on that weekend, I was a little bit surprised that I managed to find a time slot so easily. Now I am not surprised why they have lots of slots available, because no one wants to go there and get such a terrible service. Please find another clinic or go straight to emergency without wasting your time and money!

Nurse Alyssa went above and beyond anything I’ve experienced recently. I’d booked in for a procedure, but she wasn’t able to proceed without more evidence. She completed her due diligence, followed up blood work from two different labs, spoke with a doctor and then confirmed it was ok to proceed. She completed the appointment as scheduled. So appreciative that she made the effort instead of cancelling an appointment which is what most would have done. Thank you Alyssa!

Doctor Pham Thien is the best doctor I have ever seen. He was thorough and took extra time to help me. I am so glad to have finally found a doctor that genuinely cares about his patients and is so good at it.

We always go to this center to see our Doctor Pham Thien . Doctor Pham was the best doctor we have ever seen. Finding a good doctor is not easy this days and we are so happy to finally find the right doctor who respect, listen, follow up.

The administration team were professional, friendly, one staff member went beyond her roles in trying to help me today. After I had seen the doctor, I still had some questions. She listened, gave suggestions and passed me over to a pharmacist to further answer my questions/concerns. I really appreciate this kind gesture. When one is not feeling well, knowing they are being heard is the next best treatment. The pharmacist who helped today was awesome too, he was professional, friendly and had a good humour! The current solution for my rashes is that I have to wait for the dermatologist clinic open in 2 weeks time. Painful, but nothing can be done at this time of the year. Again, I’m very glad of my experiences with the administration team and with the pharmacist. Thank you for your help, you have made my day. Have a pleasant 2024 ahead!

I've been with the practice about 8 years and I continue to be very satisfied. Reception is forever helpful, and waiting times are usually short. But the important thing is the doctors, not reception and waiting times isn't it? I've always received great care, even including being sent to emergency when needed (and being given medical notes for the emergency doctor). I think I have been treated by all the doctors at one time or another and without exception I have had thorough, kind and caring treatment. The doctors are always willing to answer questions and give explanations. If the doctor thinks you need to visit a specialist then they will give you a referral there and then. And I've always been given whatever time is necessary. This is a practice that really deserves to be called professional.

Travelling from Victoria and needed an appointment, they got me in within an hour and the treatment was first class. Fantastic service from the administration through to the Dr's treatment. Highly recommend.

Initially I think the doctor forgot about me as I heard the nurse ask him about me and I was sitting a while in the waiting room. Having said that the beautiful nurse who syringed my very blocked ears was just wonderful. She was very polite and gentle and didn't rush. She made up for the doctor forgetting me. Receptionists are lovely too. Only my second time there but I will go back.

First time here, staff at reception are friendly, helpful and professional. The Doctor I saw was thorough. Gave 4 star as I waited 40 minutes past my appointment time, which I know can’t be helped but felt like it was an excessive wait time.

Booked a double appointment but was only in there for 10 minutes. Told him my ear was blocked and got given some product that has since made the problem worse. Requested a mental health care plan, wasn’t asked any questions but was handed some paperwork that was incomplete. I had the feeling that I was being rushed out the door as soon as possible and then got charged for the full appointment. The worst GP experiences I’ve ever had have both happened with this practice.

I am sharing our terrible experience at this practice. The receptionist was beyond rude, left us waiting without apology or explanation, failed to help when the unfortunate situation resulted from a miscommunication within the medical surgery between Doctor and receptionist (so no fault of ours) and was poorly trained. My strong advice is if you want professional and empathetic medical care that you choose any other medical practice. My elderly mother whom I accompanied to the appointment has been significantly upset and now has a 24 hour wait, in pain, at a time when all she needed was decent medical care and clear and helpful communication.

I made a phone call on December 29th, 2023, to book an appointment. The receptionist was extremely rude; she claimed she couldn't hear me and requested that I speak up. I replied, "OK, I'll speak up," but she assumed I was on a speakerphone and asked me to take it off. I informed her that I wasn't using any speaker, mentioning that the signal might be weak in my area, and politely asked for more patience. She responded with, 'Do you want this appointment or not? There are many patients waiting, and someone else could just book online.' Her manner was extremely rude.

I feel there are definitely both pros and cons to this practice. Pros: - Plenty of GPs with good availability so it is easy to get a spot at a time that suits you - Cost of the session is affordable after Medicare rebate (about $30 for a standard consult) - Doctors do what you ask I.e. I have never had push back from a GP when requesting a test, referral etc. - Receptionists are pleasant and helpful - Pathology testing available on site - Easy online booking through HotDoc - Have been very pleased with the nursing team Cons - I have been coming here for years and have almost never (with a few exceptions) had an experience where the medical staff seemed particularly interested in supporting me with my health journey. Shout out to Doctor Pham for being the exception to this. - Almost all sessions run for 5 minutes or less, which shows the lack of holistic care and fact finding by the GPs. - Waiting times vary but can be upwards of 30 mins in some cases - Bedside manner of almost all of the doctors could be improved, they certainly don’t give you the warm fuzzies! I say these negatives, but have been coming back for years so it can’t be all that bad. If you want an efficient practice with good availability & doctors that do what you ask of them, this is the spot for you. If you want holistic care with continuity of a GP who knows you well and is interested in your overall health, I wouldn’t say this is the practice for you. Good for a quick script though!

Receptionists busy but friendly all the same! Didn't wait long to see the Doctor Kennedy who's lovely. This practice is a good place if you need a last minute appointment