1/5 Veganaden A. 8 months ago on Google
We
went
to
have
dinner
at
Nandos
Carousel
for
a
special
occasion
on
Tuesday
afternoon.
Nandos
was
quiet,
as
expected
for
a
Tuesday
at
6pm.
We
sat
down
and
ordered
from
our
table
to
‘skip
the
queue’
as
suggested
by
posters
in
the
restaurant.
We
ordered
and
was
given
an
ETA
of
15
minutes
from
the
app.
This
ETA
seemed
completely
reasonable
(give
or
take
a
couple
of
minutes
and
depending
on
how
crowded
the
place
is)
based
on
previous
dining
experience
at
Nandos.
We
were
a
bit
shocked
that
the
tables
were
dirty
all
around
us,
the
condiment
table
had
no
sauce,
no
extra
plates
no
napkins
at
all.
We
had
to
ask
for
napkins
and
take
sauces
from
other
tables.
We
waited
past
the
25
minutes
mark
and
were
disheartened
when
customers
who
ordered
in
store
after
us
received
their
order
before
we
did.
I
had
walk
to
the
register
and
wait
in
line
to
enquire
about
our
food
and
missing
drink.
The
team
member
who
was
handling
the
registers
wasn’t
even
acknowledging
the
line
of
people
in
front
of
him.
While
I
was
waiting
in
line
one
team
member
brought
the
food
to
our
table
and
pretty
much
threw
the
plates
of
food
on
the
table.
He
did
the
same
with
the
other
round
of
food
he
bought
to
our
table.
(We
got
our
food
after
more
than
30
minutes
from
ordering).
The
disappointment
did
not
end
with
the
wait.
The
chicken
was
missing
marinade,
the
chips
did
not
look
like
the
size
we
ordered.
On
top
of
that
our
chips
was
a
combination
of
cold
chips
mixed
with
fresh
ones.
Disappointing
considering
that
by
the
time
we
were
served,
there
were
6
to
7
tables
who
also
all
seemed
to
have
ordered
chips
and
a
few
uber/doordash
drivers
or
people
ordering
take
away
waiting
for
about
30mins
during
a
non-busy
period..
(Side
note;
while
in
line
before,
I
overheard
a
team
member
being
really
rude
to
someone
who
asked
how
long
their
order
was
going
to
take
to
be
ready).
It
is
sad
that
on
a
quiet
Tuesday,
nothing
seemed
to
be
in
control
and
the
people
waiting
to
get
their
food
all
left
with
a
bitter
experience.
By
the
time
we
were
done
eating,
nothing
was
better.
The
condiment
stand
had
one
fork
and
I
overheard
customers
say
there
is
no
cuttlery,
tables
dirty
again
and
not
cleared
or
cleaned.
We
went
there
with
high
hopes
for
a
birthday
but
walked
away
angry,
sad
and
disappointed
at
the
same
time.
I
definitely
would
not
recommend
dining
in
at
Nandos
Carousel
at
all.
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