1/5 Bernard 10 months ago on Google
WARNING:
BE
AWARE
THAT
AUSSIE
PERTH
TOURS
DOES
NOT
HAVE
THE
NECESSARY
(FINANCIAL)
KNOWLEDGE
TO
MAKE
A
REFUND
Aussie
Perth
Tours
lacks
the
necessary
(finacial)
knowledge
to
make
a
refund
through
the
credit
card
used
to
pay
or
via
a
bank
transfer.
Explanation:
I
live
in
the
Netherlands.
English
is
therefore
not
my
native
language.
Apologies
for
any
mistakes.
I
will
try
to
make
the
story
as
short
as
possible,
it
covers
many
months.
Before
covid
broke
out
I
had
booked
in
2019
a
tour
in
2020
through
Australia
for
my
partner
and
me.
I
had
paid
for
all
transport,
all
hotels
and
all
excursions.
Due
to
covid
I
have
had
to
cancel
that
trip
twice
(2020
and
2021)
I
have
asked
all
organizations
to
put
the
paid
amounts
on
an
account
for
the
future.
Many
complied
with
that
request,
but
a
few
preferred
a
refund
and
did
so
through
the
credit
card
I
paid
with.
Aussie
Perth
Tours
agreed
that
the
two
booked
and
paid
excursions
could
be
rescheduled.
Through
repeated
emails
I
have
asked
to
reschedule
the
excursions.
Because
I
received
no
response
for
a
very
long
time,
I
called
the
number
mentioned
on
their
website
several
times
(26X)
I
did
not
get
an
employee
on
the
line.
Finally
I
turned
to
the
CPA
(Consumer
Protection
Australia)
and
after
many
email
exchanges,
the
CPA
indicated
that
I
was
entiteled
to
the
refund,
but
that
they
didnβt
have
the
resources
to
enforce
the
refund.
(complaint
reference
No.
214362)
Aussie
Perth
Tours
informed
me
that
they
have
tried
to
refund
the
money
through
the
credit
card,
but
that
this
was
unseccessful,
and
they
sent
copies
of
those
attempts.
I
have
been
in
contact
with
my
bank
who
was
surprised
that
it
had
not
worked
out.
The
bank
provided
me
with
all
the
necessary
information
for
a
refund
through
the
credit
card,
which
information
I
forwarded
to
Aussie
Perth
Tours.
I
also
indicated
that
a
refund
was
also
possible
via
a
bank
transfer
and
that
I
would
pay
the
associated
costs.
This
can
be
indicated
when
making
a
bank
transfer:
who
bears
the
costs.
I
also
provided
all
the
necessary
data
for
the
bank
transfer
(such
as
the
name
of
my
bank,
de
the
number
of
my
account,
the
BIC/SWIFT
Code)
This
happened
well
before
we
left
to
Australia.
Before
leaving
to
Australia
(our
trip:
November
22,
2022
to
Januari
24,
2023)
,
I
found
out
that
I
still
had
not
received
a
refund.
Because
their
office
was
located
β
according
to
their
website
β
in
Perth
and
our
hotel
(Pan
Pacific)
was
only
a
few
hundred
meters
away
from
that
office,
we
walked
there.
On
the
door
was
the
message
that
the
office
was
no
longer
located
there
and
that
Aussie
Perth
Tours
only
could
be
contacted
via
the
website
or
by
telephone.
Because
our
bad
telephone
experiences
in
the
past,
I
sent
Aussie
Perth
Tours
an
email,
in
which
I
explained
in
which
hotel
and
how
long
we
were
staying
in
Perth.
I
didnβt
receive
any
response
on
that
email.
To
date
I
have
not
received
a
refund.
Remarkable
detail:
only
when
CAP
contacted
Aussie
Perth
Tours,
I
immediatly
received
a
somewhat
angry
email
from
them.
I
repeat
again:
other
organizations
were
able
to
do
a
refund
through
the
credit
card
or
bank
transfer.
(Royal
Carabian
gave
a
refund
via
a
bank
transfer
when
they
had
cancelled
the
cruise
leaving
from
Sydney
on
January
9,
2023;
I
had
paid
them
too
via
a
bank
transfer)
IN
SHORT:
BE
AWARE
THAT
AUSSIE
PERTH
TOURS
DOES
NOT
HAVE
TE
NECESSARY
KNOWLEDGE
TO
MAKE
A
REFUND
Bernard
The
Netherlands,
June
26,
2023.
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