1/5 H C. 9 months ago on Google
Subject:
Disappointing
Experience
with
Beef
Rib
Dear
Herdsman
Lake
Tavern,
I
am
writing
to
express
my
disappointment
with
the
beef
rib
I
ordered
at
your
establishment
on
1
July
2023.
I
recently
dined
at
your
restaurant
with
high
expectations,
particularly
for
the
36-hour
slow-cooked
beef
rib
that
was
priced
at
$32.
Unfortunately,
the
actual
experience
fell
far
short
of
my
expectations.
The
beef
rib
I
received
was
incredibly
tough
and
challenging
to
cut
with
the
provided
cutlery.
I
attempted
to
use
the
cutlery,
but
it
proved
ineffective
in
separating
the
meat.
Eventually,
I
resorted
to
using
my
hands
to
pull
the
meat
apart,
but
even
then,
it
was
still
difficult
to
consume.
Given
the
premium
price
of
$32,
I
had
anticipated
a
tender
and
succulent
beef
rib
that
would
effortlessly
melt
in
my
mouth.
Regrettably,
this
was
not
the
case.
The
lack
of
tenderness
and
the
resulting
inconvenience
greatly
impacted
my
overall
dining
experience.
I
am
writing
this
review
not
to
seek
a
refund,
but
rather
to
bring
this
matter
to
your
attention
so
that
you
can
address
the
issue
and
ensure
that
future
customers
enjoy
a
more
satisfying
dining
experience.
I
believe
it
is
crucial
for
businesses
to
be
aware
of
customer
feedback
to
improve
their
services
and
maintain
customer
satisfaction.
I
hope
that
you
will
take
my
feedback
into
consideration
and
take
the
necessary
steps
to
rectify
this
issue.
I
believe
in
the
potential
of
The
Herdsman
Lake
Tavern
to
deliver
exceptional
dining
experiences,
and
I
trust
that
my
experience
was
an
isolated
incident.
I
encourage
you
to
evaluate
the
cooking
and
preparation
methods
of
the
beef
rib
to
ensure
that
it
meets
the
standards
that
customers
expect.
Thank
you
for
your
attention
to
this
matter.
I
hope
that
my
feedback
will
contribute
to
the
ongoing
improvement
of
your
establishment.
I
look
forward
to
a
more
enjoyable
experience
should
I
choose
to
dine
at
The
Herdsman
Lake
Tavern
in
the
future.
Sincerely,
Emily
========================================
Response
from
the
owner3
hours
ago
Dear
H
C,
Thankyou
for
your
feedback
on
the
ribs.
I
will
pass
this
onto
the
Head
chef
and
the
kitchen
staff
to
follow
up
with.
Please
know
that
if
you
are
ever
unhappy
with
the
quality
of
your
meal,
let
us
know
straight
away
so
we
can
get
you
another
one,
or
exchange
the
meal
for
something
else.
We
strive
to
give
every
customer
a
great
experience
at
the
Herdsman,
so
I
hope
you
can
give
us
another
chance
soon.
Regards,
Brad.
==================
Hello
Brad,
Thank
you
for
the
reply.
In
fact
I
did
complain
to
the
waiter
when
he
was
trying
to
collect
the
dishes,
and
he
said
sorry,
walked
away.
That's
the
end
of
the
story.
Emily